We’re so happy to hear your kind feedback—thank you for your continued support. If you have any additional questions, please feel free to reach out to us through this link: https://www.purina.com/contact-us. — The Tidy Cats Team

We truly appreciate you sharing your feedback about our Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. We're sorry that you've had this problem. Please know that we’re constantly working to improve our packaging. We’ll be sure to pass along your feedback to our Tidy Cats packaging team for review. We hope you’ll remain a loyal Purina consumer while we continue to work on optimizing our various packaging styles. Please feel free to contact us by following this link: https://www.purina.com/contact-us, so we can learn more about your experience with our products and best assist you. We're always here to help. - The Tidy Cats Team

We appreciate you reaching out to us, and we’re sorry to hear about your experience with the Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. This is definitely not what we want for our customers. We can assure you that the quality and safety of our products are our top priorities. We'd like to learn more and offer our help. Please give us a call at 1-800-835-6369 when you have a moment. We're here Monday through Saturday, 8 a.m. to 6 p.m. (CT). Looking forward to hearing from you! – The Tidy Cats Team