We're so sorry to hear that you had this experience with Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. It’s certainly not typical. We are pet lovers and pet owners ourselves, so we can assure you that the quality and safety of our products are our top priorities. We'd like to gather additional information and offer our help. When you have a moment, please call us at 1-800-835-6369. We are available Monday through Saturday from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Tidy Cats Team

We appreciate you reaching out to us, and we’re sorry to hear about your experience with the Purina Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. This is definitely not what we want for our customers. We can assure you that the quality and safety of our products are our top priorities. We'd like to learn more and offer our help. Please give us a call at 1-800-835-6369 when you have a moment. We're here Monday through Saturday, 8 a.m. to 6 p.m. (CT). Looking forward to hearing from you! – The Tidy Cats Team

We're truly sorry to hear about your recent experience with Tidy Cats Multi-Cat Clumping Litter, Clear Springs Scent. We understand how frustrating this must be. Please know that the quality of our products, along with the health and safety of our consumers and their pets, is our priority. Our goal is to help you keep your home and litter box tidy and fresh. Your feedback matters to us and will be forwarded to the appropriate department. We'd like to assist you and learn more about your situation. Please call us at 1-800-835-6369. We're available Monday through Saturday from 8 a.m. to 6 p.m. (CST) or reach out to us here: www.purina.com/contact-us - The Tidy Cats Team

We’re so happy to hear your kind feedback—thank you for your continued support. If you have any additional questions, please feel free to reach out to us through this link: https://www.purina.com/contact-us. — The Tidy Cats Team