Hey Dede! We are glad to hear that you are enjoying your refrigerator overall! We also hear your feedback regarding the handle stability and ice maker functionality, and we will definitely share your comments with our product team so we can keep making improvements. If you ever need any assistance in the future, please feel free to reach out to us at @LGUSSupport. #LifesGood ❤️ -Rich

Hello. We appreciate you sharing your experience regarding your LG Refrigerator model LRFS28XBD. We always strive to provide high-quality products for your home, and we want to ensure you receive clear, dependable support and transparent communication regarding your appliance claims and cooling performance. To help maintain optimal cooling efficiency on these configurations, we recommend checking that the doors seal completely flat against the frame, verifying that the internal air vents are kept clear of large food items to maintain proper circulation, and ensuring the unit has adequate clearance from surrounding walls for ventilation. For more comprehensive tips on maintaining proper cooling settings, please check out the link to address the setup configurations at https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. We want to help ensure your kitchen configuration operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hello. We appreciate you sharing your thoughts regarding your LG French Door Refrigerator LRFS28XBD. We recognize your experience with replacing the fan motor after less than three years of use. To help ensure optimal airflow and performance, check that the internal vents are clear of items that could block circulation and regularly clean dust from the condenser coils at the rear of the unit. If a fan issue ever impacts the cooling aspect of your unit, you can refer to our support video for future reference at https://www.youtube.com/watch?v=c2GEZvlbtrQ. We want to help ensure your kitchen setup operates reliably and comfortably for your home. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hi, Emmitt! It is so wonderful to hear that your LG LRFS28XBS refrigerator is taking top honors as the best fridge you have ever owned! We are thrilled that the dependable cooling, smooth ice maker, and spacious layout are fitting your household needs so effortlessly. If you ever need any assistance in the future, please feel free to reach out to us at @LGUSSupport. ^James

Hi, Reno. Thank you for taking the time to share your review regarding your LG LRFS28XBS Refrigerator. We are thrilled to hear that you are enjoying the spacious storage capacity and modern styling of your new unit compared to your previous appliance. Delivering high-performing, well-designed products that enhance your kitchen layout is always our goal, and knowing this upgrade has provided such a seamless experience for your home is wonderful. We remain committed to ensuring your appliance continues to serve you exceptionally well over time. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need any future support. ^James

Hi there, Harry! Thanks for the review. Always great hearing your refrigerator is delivering the style and features you were looking for. For the filter swap, the LG water filter guide can make the process much smoother. If you ever need a hand, @LGUSSupport is here for you. #LifesGood ❤️ ‑Rich

Hi, there. Thank you for taking the time to share your feedback with us. We regret to hear about your experience with the LG Refrigerator (LRFS28XBS) model. We understand the frustration caused by the unit's cooling performance you purchased. We're here to help you resolve this promptly. For assistance and guidance, please visit this link: https://www.lg.com/us/support/help-library/not-cooling-refrigerator-CT10000021-1429710713371. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy

Hi, Will. Thank you for sharing your experience with your LG Refrigerator. We appreciate the details you provided about the cooling issue and the repeated service visits, and we understand how important long‑term performance is when choosing an appliance. The sphere ice feature and overall design clearly stood out for you, and we value you highlighting both the strengths and the areas that impacted your experience. To allow us to properly investigate the details of your specific product model and to see how we can assist with your cooling issue, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for additional guidance: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. ^James

Hello, Victor. We appreciate you sharing what’s happening with your LG Refrigerator. The details about the doors closing on their own and one door popping open when the other is shut help us understand the behavior you’re seeing with your specific unit, and we’d like to take a closer look into this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your door‑alignment issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-fix-a-french-door-that-wont-close-or-open-properly--20152715589516 ^James