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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4.1 out of 5 stars
stars
228 ratings228 reviews
  1. 5 stars54% (124)
  2. 4 stars23% (52)
  3. 3 stars8% (19)
  4. 2 stars4% (10)
  5. 1 star10% (23)

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Showing 51-60 of 228 reviews
Nov 24, 2023
KATHMON
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Love it, but LG

I have had this for about a month. It is beautiful. Lots of room. Love the display on the door. My problems are it makes a slight grounding noise periodically and I have tried many times to connect it to my Wi-Fi and it says not able to join. Don’t know what to do.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Jan 23, 2024
TimB10
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Product!

I love this product. My old refrigerator/freezer was over 30 years old. I can't believe all of the new features this product has over my old one. I found the bottom freezer to be more than enough space for all of our frozen products. I like that the ice maker makes a smaller ice cube than my older unit. The shelves in the refrigerator are set just at the right height for the different size products we buy, and they are able to be moved around to different heights if necessary. There is plenty of space on the shelves of each of the doors. I like the feature of being able to see at what temperature the refrigerator and freezer are set at. I also like that if the door is not completely shut you receive a musical tone that gets your attention. This product takes up about the same amount of floor space as my old unit but the refrigerator and freezer has more inside space for my grocery needs. This is a great product!

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Jul 27, 2023
Anonymous
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great features / Undrinkable water

[This review was collected as part of a promotion.] I purchased the refrigerator on July 4th and am very please with the size and features of it. However the one thing that I am completely dissatisfied with is the water. I installed the water filter that came with the refrigerator and the water is undrinkable. I've been flushing it for about a month and still taste and smells nasty. I plan on buying a new filter to see if that helps.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Oct 14, 2023
Mjsco
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Very roomy

I’m enjoying my new refrigerator/freezer. There is plenty of room for storage in the refrigerator as well as in the freezer. However, I would have liked the ice and water dispensers to be able to dispense even when the right side refrigerator door is open. Also, the opening for the dispenser needs to be about 2-3 inches taller to accommodate the drink bottles we use frequently. The finish is indeed fingerprint proof which is a great feature.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Dec 13, 2023
NL Lee
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Everything I needed and more.

I am very happy with this refrigerator. There is ample room and is easy to organize. I didn't give it a 5 star rating because I had an issue with the ice maker not making ice after a week. The service department responded quickly and fixed the problem it has been working great since. So other than that one issue it is 5 Star.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Nov 4, 2023
Mr Bluesmeister
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Sufficient Replacement

[This review was collected as part of a promotion.] Although LG's Inverter Linear units appear to be a much quieter appliance in comparison to LG's conventional compressor, this is a sufficient replacement. Unfortunately, the "in the door" ice maker does not fall into the; sufficient category. While conserving space, compromises must be made. In general, like all of my LG appliances, my complaints are minimal.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Aug 2, 2023
LadySadie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great design and features with plenty of room.

We bought this a month ago after old refrigerator died. Loving the amount of room in both the refrigerator and the freezer sections and the versatility you get with the shelf adjustment options. French doors are also nice and there is a lot of storage there as well, but they are louder when they close, which takes some getting used to. Will say getting it hooked up to Wi-Fi with the app was frustrating and I gave up after a couple of hours - just not worth the aggravation since it's not really necessary for us to have a "smart refrigerator". Satisfied with our purchase and would buy it again.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Apr 25, 2026
Victor Perea
3 out of 5 stars
3 out of 5 stars review

It serves its purpose the doors are impractical

After 3 attempts still having issues with doors. Doors shut by themselves and when you're done and shut one door the other one pops open!

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
reply from LG

Hello, Victor. We appreciate you sharing what’s happening with your LG Refrigerator. The details about the doors closing on their own and one door popping open when the other is shut help us understand the behavior you’re seeing with your specific unit, and we’d like to take a closer look into this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your door‑alignment issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-fix-a-french-door-that-wont-close-or-open-properly--20152715589516 ^James

Apr 23, 2026
WillM56
1 out of 5 stars
1 out of 5 stars review

Not Reliable

Just over a year and half. The refrigerator does not cool as it should. No airflow in fresh food compartment.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
reply from LG

Hi, Will. Thank you for sharing your experience with your LG Refrigerator. We appreciate the details you provided about the cooling issue and the repeated service visits, and we understand how important long‑term performance is when choosing an appliance. The sphere ice feature and overall design clearly stood out for you, and we value you highlighting both the strengths and the areas that impacted your experience. To allow us to properly investigate the details of your specific product model and to see how we can assist with your cooling issue, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for additional guidance: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. ^James

Dec 7, 2023
om379
1 out of 5 stars
1 out of 5 stars review

Worst Appliances so Far

Do not buy. They do not work and cool. They will be reported to Better Business bureau. They never come with a solution.

Helpful?1GTZKAOMGB6713939017993
reply from LG Digital Customer Care

Hi, there. Thank you for taking the time to share your feedback with us. We regret to hear about your experience with the LG Refrigerator (LRFS28XBS) model. We understand the frustration caused by the unit's cooling performance you purchased. We're here to help you resolve this promptly. For assistance and guidance, please visit this link: https://www.lg.com/us/support/help-library/not-cooling-refrigerator-CT10000021-1429710713371. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy