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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4.1 out of 5 stars
stars222 ratings222 reviews
  1. 5 stars56% (124)
  2. 4 stars23% (51)
  3. 3 stars8% (18)
  4. 2 stars4% (9)
  5. 1 star9% (20)

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Showing 1-10 of 222 reviews
May 13, 2026
Guy with a new fridge
5 out of 5 stars review

Verified Purchase

Lg fridge

It keeps food cold.. and if you put it in the freezer it will keep it frozen.. amazing

Review from lg.com/ca
Helpful?1GTZKAOMGB6713939017993
reply from LG CareQ

That’s exactly what we love to hear! It may sound simple, but reliable cooling performance is the heart of what makes a refrigerator truly dependable day after day. We’re glad to know your LRFS28XBS is doing exactly what it’s meant to do—keeping your food perfectly chilled and your frozen items consistently preserved. Sometimes the best compliment is knowing everything just works as it should, effortlessly and consistently. Thank you for taking the time to share your experience with us — we truly appreciate it. Our LG CareQ team is always here for you at 1-888-542-2623 or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/.

May 14, 2026
Hari
5 out of 5 stars review

Verified Purchase

Specious

I like this product just bcz of its space and also the look is very nice looks like rich product

Review from lg.com/ca
Helpful?1GTZKAOMGB6713939017993
reply from LG CareQ

We’re so happy to hear you’re enjoying your LRFS28XBD. It’s great to know the spacious design and elegant look really stood out to you — we love hearing when a product not only performs well but also adds that premium feel to your home. Thank you for taking the time to share your experience with us and for choosing LG — we truly appreciate your support. If you ever need assistance, our LG CareQ team is always here to help at 1-888-542-2623 or via live chat/email at https://www.lg.com/ca_en/support/contact-us/

Apr 4, 2026
Anonymous
5 out of 5 stars review

Verified Purchase

New LG Fridge

Excellent Refrigerator ! Ice machi e works fantastic and filter replacement is a snap.

Review from lg.com/ca
Helpful?1GTZKAOMGB6713939017993
reply from LG CareQ

Bonjour! Merci pour vos fantastiques commentaires. Nous sommes ravis d'apprendre que vous appréciez les performances de la machine à glaçons et que l'entretien de votre nouveau réfrigérateur est si facile! C'est un plaisir de savoir que le modèle LRFS28XBS répond parfaitement à vos attentes. Si des questions venaient à se présenter, n'hésitez pas à nous joindre au 888-542-2623 ou à vous rendre sur notre page d'assistance à l'adresse https://www.lg.com/ca_en/support/contact-us/ pour lancer une discussion en direct ou nous envoyer un courriel.

Dec 30, 2025
Harold S
5 out of 5 stars review

Verified Purchase

Best Refrigerator ever

To top of the product, the service is bar none. Would highly recommend

Review from lg.com/ca
Helpful?1GTZKAOMGB6713939017993
reply from LG CareQ

Thank you for your kind feedback! We’re thrilled to hear you’re happy with both your LG LRFS28XBS and our service. We truly appreciate your recommendation!

Jan 22, 2026
Kat W
5 out of 5 stars review

Verified Purchase

Excellent choice - very happy with purchase.

This fridge has been excellent so far and quite spacious inside.

Review from lg.com/ca
Helpful?1GTZKAOMGB6713939017993
reply from LG CareQ

Happy to hear you’re enjoying your fridge and its spacious design—thanks for sharing! Should you ever need help, please call 1-888-542-2623

Feb 13, 2026
KRayudu
4 out of 5 stars review

Verified Purchase

Great service

LG team was great to suggest the best product for me and provided a great service.

Review from lg.com/ca
Helpful?1GTZKAOMGB6713939017993
reply from LG CareQ

Thank you for the kind words about the LRFS28XBS! We’re so glad our team could help you find the right fit and provide great service along the way. That’s exactly the experience we strive for 😊 If you ever need assistance, please reach out to our LG CareQ Team at 1-888-542-2623 (Mon–Sun, 8 a.m.–9 p.m. ET). You can also connect with us here: 💬 WhatsApp: https://www.lg.com/ca_en/support/contact/whatsapp 💻 Live Chat: https://lg-chatbot.com/web/ca?locale=en_CA ✉️ Email: https://www.lg.com/ca_en/support/email We truly appreciate you choosing LG!

Mar 17, 2026
Donkey
3 out of 5 stars review

Verified Purchase

36" LG fridge

Makes stuff cold! What a surprise! Drawers worked smoother and felt stronger on our previous LG identical fridge. But it only lasted 12 years, and the compressor blew out. Most appliances are like that these days. Cheaply built, designed to self destruct in less than 15 years.

Review from lg.com/ca
Helpful?1GTZKAOMGB6713939017993
reply from LG CareQ

Thank you for sharing your feedback on the LRFS28XBS. We’re glad to hear it’s keeping things cold as expected, though we’re sorry to hear your concerns about the drawer quality compared to your previous unit. We understand your expectations, especially after owning an LG refrigerator for many years. Your feedback is important to us and helps guide improvements in both design and durability. If you have any concerns or need assistance, our LG CareQ Team is here to help: 📞 1-888-542-2623 🌐 https://www.lg.com/ca_en/support/contact-us/ We appreciate you taking the time to share your experience.

Mar 1, 2026
Swansea
3 out of 5 stars review

Verified Purchase

door alarm beeping as a new

Overall looking is great. However, once power and waterline are connected after delivery the door alarm beeps every 30 seconds. There was nothing wrong for the door closing, sealing at all. Checked online, this matter has troubled many LG clients. Have to call LG resolved with a missing part (magazine piece) ordered and reinstalled, taking several days.

Review from lg.com/ca
Helpful?1GTZKAOMGB6713939017993
reply from LG CareQ

Thank you for sharing your experience with your LG LRFS28XBS refrigerator. We’re glad to hear you like the overall look, but we understand how frustrating the door alarm issue must have been. We appreciate your patience while our team arranged for the missing part to be installed. Your feedback about this common concern is valuable, and we’ll pass it along to help improve the experience for other customers. Should you ever have questions or need assistance in the future, please don’t hesitate to reach out at 1-888-542-2623 or online: • https://www.lg.com/ca_en/support/contact-us/ Thank you for choosing LG Electronics!

Jul 6, 2025
vw
2 out of 5 stars review

Questionable Customer Service in Response & Action

Ordered this LG unit on 6/17/25; Got delivered and installed on 6/23/25. However, one of the set screws on the Freezer Door Handle got locked up and the installation Techs tried everyway they can and called their manager for advise. They said I may reject the delivery and get a new order or call LG Customer Service (800-243-0000) for a replacement Freezer Door Handle Bar. Called LG on 6/26/25. The LG lady suggest that I may simply remove and replace the set screw and problem solved. I sent her photos and explained to her that the installation Tech had tried but failed. The LG Lady finally agreed to send me a freezer door handle bar and told me that she will send me delivery INFO. So far there wasn't even any follow-up email from LG.

Helpful?1GTZKAOMGB6713939017993
reply from LG Digital Customer Care

Hi, there. Thanks for sharing your experience with your new LG Refrigerator (LRFS28XBS) model. We understand that the set screw on your freezer door handle is presenting a challenge. We strive to provide excellent services, and we&#39;re ready to assist you further in resolving this. To proceed with your replacement handle, please send us the service request number from your June 26, 2025, contact with LG Customer Service. This will help us ensure the part is on its way. If the set screw is stubborn, try applying penetrating oil, letting it sit, and then using the correct Allen wrench.<br /><br />For further assistance, message us on social media &#64;LGUSSupport, and our team will gladly help. We appreciate your patience. ^Juvy

Aug 8, 2025
Russ61
1 out of 5 stars review

LG Lost Groceries

Be prepared to learn how to install compressors.. 7 compressions and 3 refrigerators before I got one that works.. Lost more groceries that the refrigerator cost.

Helpful?1GTZKAOMGB6713939017993
reply from LG Digital Customer Care

Hi there. We understand your inquiry regarding your LG 28 cu. ft. French Door Refrigerator. We appreciate you sharing your experience. We&#39;d like to assist you further and find a solution. Please send us a private message on Social Media &#64;LGUSSupport and our team will be more than happy to explore possible solutions. <br />https://www.samsclub.com/ip/lg-28-cu-ft-3-french-door-standard-depth/13939017993<br />We appreciate your patience. —Renzo