Customer reviews for LG 28 cu. ft. French Door Refrigerator forMember photos
Verified Purchase
Lg fridge
It keeps food cold.. and if you put it in the freezer it will keep it frozen.. amazing
That’s exactly what we love to hear! It may sound simple, but reliable cooling performance is the heart of what makes a refrigerator truly dependable day after day. We’re glad to know your LRFS28XBS is doing exactly what it’s meant to do—keeping your food perfectly chilled and your frozen items consistently preserved. Sometimes the best compliment is knowing everything just works as it should, effortlessly and consistently. Thank you for taking the time to share your experience with us — we truly appreciate it. Our LG CareQ team is always here for you at 1-888-542-2623 or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/.
Verified Purchase
Specious
I like this product just bcz of its space and also the look is very nice looks like rich product
We’re so happy to hear you’re enjoying your LRFS28XBD. It’s great to know the spacious design and elegant look really stood out to you — we love hearing when a product not only performs well but also adds that premium feel to your home. Thank you for taking the time to share your experience with us and for choosing LG — we truly appreciate your support. If you ever need assistance, our LG CareQ team is always here to help at 1-888-542-2623 or via live chat/email at https://www.lg.com/ca_en/support/contact-us/
overall good
happy with the fridge other than 2 features missing from my previous lg fridge. Wish it had the flip out door rack in the freezer and there needs to be a better system or tray to catch ice and water from the door dispenser...crushed ice and any overflow have nowhere to be held and just run down the door and onto the floor. My old fridge had a tray that slid in and out. The freezer rack was exceptionally handy for ice packs and it looks to be built to be able to accommodate this rack...even tried to see if my old rack would fit but no luck.
Hi. Thanks for sharing your experience with your LG refrigerator. Your feedback on the missing flip‑out freezer rack and the need for a better catch system for ice and water is truly helpful, especially since you’ve used a previous LG unit and know exactly which features made a difference. Insights like yours play a big role in how future LG designs evolve. To allow us to properly investigate the details of your specific product model and to see how we can assist with your dispenser and storage concerns being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Verified Purchase
36" LG fridge
Makes stuff cold! What a surprise! Drawers worked smoother and felt stronger on our previous LG identical fridge. But it only lasted 12 years, and the compressor blew out. Most appliances are like that these days. Cheaply built, designed to self destruct in less than 15 years.
Thank you for sharing your feedback on the LRFS28XBS. We’re glad to hear it’s keeping things cold as expected, though we’re sorry to hear your concerns about the drawer quality compared to your previous unit. We understand your expectations, especially after owning an LG refrigerator for many years. Your feedback is important to us and helps guide improvements in both design and durability. If you have any concerns or need assistance, our LG CareQ Team is here to help: 📞 1-888-542-2623 🌐 https://www.lg.com/ca_en/support/contact-us/ We appreciate you taking the time to share your experience.
Verified Purchase
door alarm beeping as a new
Overall looking is great. However, once power and waterline are connected after delivery the door alarm beeps every 30 seconds. There was nothing wrong for the door closing, sealing at all. Checked online, this matter has troubled many LG clients. Have to call LG resolved with a missing part (magazine piece) ordered and reinstalled, taking several days.
Thank you for sharing your experience with your LG LRFS28XBS refrigerator. We’re glad to hear you like the overall look, but we understand how frustrating the door alarm issue must have been. We appreciate your patience while our team arranged for the missing part to be installed. Your feedback about this common concern is valuable, and we’ll pass it along to help improve the experience for other customers. Should you ever have questions or need assistance in the future, please don’t hesitate to reach out at 1-888-542-2623 or online: • https://www.lg.com/ca_en/support/contact-us/ Thank you for choosing LG Electronics!
The doors seem to take a bit to ensure they’re closed. The water doesn’t seem o be coming out pure. New filter, but still get a dirt taste, wondering if it’s something internal?
Hello. Thank you for sharing your thoughts about your LG Refrigerator LRFS28XBS. We understand your inquiry regarding the door closure and water taste for your unit. To help ensure proper door sealing and fresh water output, check that the leveling legs are adjusted so the refrigerator tilts slightly backward, and flush 2.5 gallons of water through the dispenser after changing the filter to clear air and carbon fines. You can also view additional guidance on door adjustment at https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-fix-a-french-door-that-wont-close-or-open-properly--20152715589516?srsltid=AfmBOoq-2OHTDxMelrKcGzY8BrxHYP7_9f1QQnYNdPZwtyFwKDo4P81r and water taste troubleshooting at https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-ice-or-water-taste-bad--20152715525208?srsltid=AfmBOopJbFE1iOCyx1s5ss65pQIJbckkiH0CRUBMF4vqKL6LKBCFwcSx. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com ^James
Verified Purchase
Poor design guys...the older model was better
The size inside is good, but you can't adjust the second or 3rd shelf to accomodate large jars or even a standard milk container. These you have to put in right side door shelves which are also non adjustable.
Thank you for sharing your feedback, Rick, and for taking the time to leave such an honest review. We're glad to hear you're enjoying the spacious interior of your LRFS28XBS. We also understand how frustrating it can be when everyday items like milk containers and large jars don't fit as easily as you'd like. If your refrigerator is equipped with a folding or retractable shelf, we recommend trying that feature to create additional vertical space for taller items by sliding the front portion of the shelf back. We truly appreciate your comments about the shelf configuration, as feedback like yours helps us better understand how our customers use their refrigerators and guides future design improvements. If you have any questions or need assistance with your refrigerator, our LG CareQ team is always happy to help at 1-888-542-2623 or via https://www.lg.com/ca_en/support/contact-us/ and reference CNN260722669909 so we can review your concerns and provide further assistance. Thank you for choosing LG and for sharing your experience with us.
The refrigerator is still under warranty no replac
The refrigerator was leaking lg put a replace part and it leak more it 3 week of leaking and a lost of temperature of refrigerator and the leak was all over the floor.the replaced part made it worst
Hi Sharmaine, thank you for sharing your experience with your 28 cu. ft. 3 Door French Door Refrigerator model LRFS28XBS. We understand you mentioned ongoing leaking and temperature changes after a part was replaced, and we appreciate you letting us know how this has affected your use of the refrigerator. A helpful step to try is checking that the refrigerator doors are fully sealed after closing, as even a small gap can affect cooling and create moisture buildup. This LG guide also provides helpful information for situations where a refrigerator may show signs of leaking: LG Refrigerator Leak Troubleshooting Guide https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-a-leaking-refrigerator--20152715569705 We understand how important it is to get this resolved, and our team is here to help you. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ‑Rich
Horrible
We have not been issued our refund for this fridge and it has been over two weeks. It is absolutely ridiculous and should not take this long. We reached out last week and they said it should have come through already. It didn't, we called back today and they said that it would be another 7-10 business days before it would come through!! That's terrible, especially with such an expensive item to not have the refund for this long is horrible. Extremely frustrated.
Hi, Bob. Thank you for reaching out about your refund for the LG Refrigerator. We understand how important timely processing is, especially with a purchase of this size, and we appreciate you sharing what has happened so far. We want to make sure the details of your case are reviewed properly so you can receive clear next steps. To allow us to properly investigate the details of your specific product model and to see how we can assist with your refund issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Poor response from LG/Sam's Club
I have been trying for over a month to get a replacement refrigerator from LG/Sam's Club. After delivery, I noticed it was scratched on one side. I contacted Sam's, who in turn, contacted LG while I was on the phone. I was told that an exchange was approved and delivery would be scheduled within 48 hours...again, this was over a month ago! Sam's has been "responsive" but has not been able to get any information from LG. It should not be this difficult to get a replacement refrigerator when the one that was delivered to me arrived damaged. It makes me wonder how responsive LG will be if there is a warranty clam...
We're truly sorry to hear about the frustrating experience you've had trying to get a replacement refrigerator. It's vital to have a working refrigerator, and we understand your concerns about how LG might handle warranty claims if needed in the future. If you need assistance, you may send us a DM on Facebook or X(Twitter)at @LGUSSupport. -Charles