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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4.1 out of 5 stars
stars
228 ratings228 reviews
  1. 5 stars54% (124)
  2. 4 stars23% (52)
  3. 3 stars8% (19)
  4. 2 stars4% (10)
  5. 1 star10% (23)

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Showing 31-40 of 228 reviews
Feb 22, 2024
rednfune
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great first LG product

[This review was collected as part of a promotion.] Bought this a little over a month ago. My first LG product, and I'm pretty satisfied. Kind of wish the tray below the crispers was split in two, though. There's times I 'd just like to grab something from there, but then have to open both doors.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
reply from LG Digital Care Team

Hi there, we understand and appreciate you sharing your experience with your LG LRFS28XBS French Door Refrigerator. It’s great hearing that your first LG product has been a positive one so far. The spacious layout and convenient storage are designed to make everyday use easier, and your feedback reflects that well. We also appreciate your note about the full‑width drawer—insights like yours help us understand how customers use their appliances day‑to‑day. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Jun 12, 2023
Florence Chianese
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

The LG technician could get the doors adjusted.

Poor LG quality control. Refrigerator ice maker is not dispensing ice, it appears the ice is slightly melting causing the ice to refreeze and clump-up. Refrigerator has uneven temperatures, varying 6 degrees between shelfs. Doors cannot be adjusted properly LG tech. could not solve issues.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
reply from social/LG

Thank you for sharing your comments with us, We appreciate you reporting this issue so that we can help to resolve the issues with your LG Refrigerator and Craft Ice Maker. Because we've had issues with the craft ice balls not ejecting properly LG has released a software update for those units with a craft icemaker. You can also try the following troubleshooting steps showcased in this video https://www.youtube.com/watch?v=XFj0G2xTZL0 The main thing the software update does is it extends the heater time which now loosens the ice balls from the mold and allows them to drop. Once that happens your icemaker will begin back on its regular cycle of making ice. If these steps don't work, you can always reach back out to us for further assistance at our Customer Service line 800-243-0000.^Tanisha

Oct 1, 2023
Inspector 12
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great refrigerator, lots of space

We've had the refrigerator for a few weeks and are very pleased with it. The only thing we would have done different with this purchase is buy one without a door ice maker if we could have. We are the exception in that we do not use the ice makers in our refrigerators as we have an older house and it is not convenient to connect water to the refrigerator.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Nov 13, 2023
Oomm
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Water taste odd

I replaced an LG refrigerator that was a great product, we had for 18 years. This model had several issues: 1) Doors do not close by itself. Unless manually pushed to close, doors swing open. 2) MAJOR ISSUE: Water dispensed taste like plastic/chemicals. I ensured we used PEX waterline and my plumbing do not have any issues. I believe water that stays in some container in refrigerator picks up something from the materials used is my suspicion. 3) Model also do not dispense ice in freezer. (I didn't know this till refrigerator was delivered)

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
reply from Customer Care

Hi there. We appreciate you taking the time to post your review and would like to look into the issues that you've mentioned. First, please flush the system by pressing and releasing the dispenser pad at intervals of 30 seconds on and 60 seconds off until you dispense 2.5 gallons of water. This should take about 5 minutes. Should you still have this issue after performing this step, the issue may be due to a filter that needs replacement. When was the last time you replaced the water filter? A bad water taste can be an indication that the water filter needs to be replaced. If the water filter has not been replaced in the past 4 months, water or ice may develop an unpleasant taste or odor. Please note that once the filter is replaced, be sure to dispense 2.5 gallons of water and discard the first 2 bins of ice. Should you have taken these steps and still be experiencing this issue, please reach out to our team by sending us a private message on our social media platforms. Please include your phone number and refrigerator information (model and serial numbers) in your PM so that we can be ready to assist! Our handle is @LGUSSupport. It would be our pleasure to assist with this issue as well as the door issue you've mentioned. We look forward to helping resolve them! ^Chris

Jun 26, 2023
Carol Mcc
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great space

We bought this refrigerator a few weeks ago and love it! Love the fingerprint resistance feature on the exterior Love the room inside because the ice maker is in the door Love the shelves and drawers quality and spaciousness Love the outer door water and ice selection features Love the spaciousness of the freezer section

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Dec 24, 2023
Kathmon
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Love it

[This review was collected as part of a promotion.] I have had it for about 2 months it’s great. Beautiful, spacious, I love the display. Water and is maker perfect. The only thing it we have an open concern house and it makes these grinding noises throughout the day at time. I am not sure if it is normal

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Dec 13, 2023
NL Lee
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Everything I needed and more.

I am very happy with this refrigerator. There is ample room and is easy to organize. I didn't give it a 5 star rating because I had an issue with the ice maker not making ice after a week. The service department responded quickly and fixed the problem it has been working great since. So other than that one issue it is 5 Star.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Aug 8, 2023
JimPatty
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Nice Fridge If It Lasts

I have to say that I do like this fridge, but we only purchased it because the LG side-by-side that we purchased less than 5 years ago died. (Model LSXS26366S). Needless to say we aren't too happy. This is your last shot LG. We had to have the ice maker replaced in the side-by-side less than a year after we purchased it. So far this fridge is working fine. Only time will tell. We feel a refrigerator should last longer than 4 years. Don't you???

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
reply from Customer Care

Hi, Patty! We're happy to hear that you're enjoying your replacement refrigerator, and we're here to assure you that our goal is to provide appliances that stand the test of time! If anything ever does go wrong with your new unit, please be sure to reach out with the link below, and it'll be our pleasure to help. http://spr.ly/6425PgdxN ^Ian

Jun 27, 2023
Jackie 76
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very happy

[This review was collected as part of a promotion.] This fridge is everything I hoped it would be. Very easy to organize because of all the in the door storage. My previous fridge was a side by side which had a lot of unusable space, and things fell out all the time. The freezer drawer on this fridge is big enough for a large turkey which I couldn’t do with my side by side.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Sep 1, 2023
FJB2020
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

No up to expecations

Not what we expected from a brand new fridge that the Appliance store raved about. We were under the impression when we purchased the fridge that there was a ice maker in the freezer. There is not. The ice machine on the door has had issues (which we are having fixed) since the first day. Inside of the fridge is nice and spacious, but the crisper draw feels a little cheap

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
reply from Customer Care

Hey there. We appreciate your time in leaving us a review regarding your refrigerator. A refrigerator is an essential part of your every life, and we want to ensure that we preserve that asset to have you living your life to the fullest! Sadly, this doesn't sound to be the case, and we'd be more than happy to investigate as to why. Please send us a private message through our social media platforms such as Facebook or Twitter using @LGUSSupport, and provide your serial number and contact details. Thank you. ^Anthony