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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4 out of 5 stars
stars
237 ratings237 reviews
  1. 5 stars53% (125)
  2. 4 stars23% (55)
  3. 3 stars9% (22)
  4. 2 stars5% (12)
  5. 1 star10% (23)

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Showing 31-40 of 237 reviews
Nov 13, 2023
Reviewer name: Oomm
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Water taste odd

I replaced an LG refrigerator that was a great product, we had for 18 years. This model had several issues: 1) Doors do not close by itself. Unless manually pushed to close, doors swing open. 2) MAJOR ISSUE: Water dispensed taste like plastic/chemicals. I ensured we used PEX waterline and my plumbing do not have any issues. I believe water that stays in some container in refrigerator picks up something from the materials used is my suspicion. 3) Model also do not dispense ice in freezer. (I didn't know this till refrigerator was delivered)

Review from lg.com
Helpful?5FOD6908DOCI13939017993
reply from Customer Care

Hi there. We appreciate you taking the time to post your review and would like to look into the issues that you've mentioned. First, please flush the system by pressing and releasing the dispenser pad at intervals of 30 seconds on and 60 seconds off until you dispense 2.5 gallons of water. This should take about 5 minutes. Should you still have this issue after performing this step, the issue may be due to a filter that needs replacement. When was the last time you replaced the water filter? A bad water taste can be an indication that the water filter needs to be replaced. If the water filter has not been replaced in the past 4 months, water or ice may develop an unpleasant taste or odor. Please note that once the filter is replaced, be sure to dispense 2.5 gallons of water and discard the first 2 bins of ice. Should you have taken these steps and still be experiencing this issue, please reach out to our team by sending us a private message on our social media platforms. Please include your phone number and refrigerator information (model and serial numbers) in your PM so that we can be ready to assist! Our handle is @LGUSSupport. It would be our pleasure to assist with this issue as well as the door issue you've mentioned. We look forward to helping resolve them! ^Chris

May 6, 2024
Reviewer name: SC73
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Tall items don't fit

[This review was collected as part of a promotion.] So got the refrigerator about 3 weeks ago. Overall I'm happy with it But my 1 gallon size pampered chef pitcher does not fit. It has to go on the door but it a very tight squeeze. Other than tall items on fitting well is the only issue with it.

Review from lg.com
Helpful?5FOD6908DOCI13939017993
Jan 23, 2024
Reviewer name: TimB10
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Product!

I love this product. My old refrigerator/freezer was over 30 years old. I can't believe all of the new features this product has over my old one. I found the bottom freezer to be more than enough space for all of our frozen products. I like that the ice maker makes a smaller ice cube than my older unit. The shelves in the refrigerator are set just at the right height for the different size products we buy, and they are able to be moved around to different heights if necessary. There is plenty of space on the shelves of each of the doors. I like the feature of being able to see at what temperature the refrigerator and freezer are set at. I also like that if the door is not completely shut you receive a musical tone that gets your attention. This product takes up about the same amount of floor space as my old unit but the refrigerator and freezer has more inside space for my grocery needs. This is a great product!

Review from lg.com
Helpful?5FOD6908DOCI13939017993
Jun 12, 2023
Reviewer name: Florence Chianese
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

The LG technician could get the doors adjusted.

Poor LG quality control. Refrigerator ice maker is not dispensing ice, it appears the ice is slightly melting causing the ice to refreeze and clump-up. Refrigerator has uneven temperatures, varying 6 degrees between shelfs. Doors cannot be adjusted properly LG tech. could not solve issues.

Review from lg.com
Helpful?5FOD6908DOCI13939017993
reply from social/LG

Thank you for sharing your comments with us, We appreciate you reporting this issue so that we can help to resolve the issues with your LG Refrigerator and Craft Ice Maker. Because we've had issues with the craft ice balls not ejecting properly LG has released a software update for those units with a craft icemaker. You can also try the following troubleshooting steps showcased in this video https://www.youtube.com/watch?v=XFj0G2xTZL0 The main thing the software update does is it extends the heater time which now loosens the ice balls from the mold and allows them to drop. Once that happens your icemaker will begin back on its regular cycle of making ice. If these steps don't work, you can always reach back out to us for further assistance at our Customer Service line 800-243-0000.^Tanisha

Nov 4, 2023
Reviewer name: Mr Bluesmeister
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Sufficient Replacement

[This review was collected as part of a promotion.] Although LG's Inverter Linear units appear to be a much quieter appliance in comparison to LG's conventional compressor, this is a sufficient replacement. Unfortunately, the "in the door" ice maker does not fall into the; sufficient category. While conserving space, compromises must be made. In general, like all of my LG appliances, my complaints are minimal.

Review from lg.com
Helpful?5FOD6908DOCI13939017993
Aug 2, 2023
Reviewer name: LadySadie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great design and features with plenty of room.

We bought this a month ago after old refrigerator died. Loving the amount of room in both the refrigerator and the freezer sections and the versatility you get with the shelf adjustment options. French doors are also nice and there is a lot of storage there as well, but they are louder when they close, which takes some getting used to. Will say getting it hooked up to Wi-Fi with the app was frustrating and I gave up after a couple of hours - just not worth the aggravation since it's not really necessary for us to have a "smart refrigerator". Satisfied with our purchase and would buy it again.

Review from lg.com
Helpful?5FOD6908DOCI13939017993
Dec 24, 2023
Reviewer name: Kathmon
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Love it

[This review was collected as part of a promotion.] I have had it for about 2 months it’s great. Beautiful, spacious, I love the display. Water and is maker perfect. The only thing it we have an open concern house and it makes these grinding noises throughout the day at time. I am not sure if it is normal

Review from lg.com
Helpful?5FOD6908DOCI13939017993
Nov 24, 2023
Reviewer name: KATHMON
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Love it, but LG

I have had this for about a month. It is beautiful. Lots of room. Love the display on the door. My problems are it makes a slight grounding noise periodically and I have tried many times to connect it to my Wi-Fi and it says not able to join. Don’t know what to do.

Review from lg.com
Helpful?5FOD6908DOCI13939017993
Jun 3, 2023
Reviewer name: Bob L MI
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Self Diagnostics

Like the ThinQ self diagnostic feature. Checked it yesterday and was informed of ice preventing the making of cubes. I don't use much ice and what was in the container had lumped together enough to stop it from making ice. Just emptied the container and was OK to go. This will probably be a regular routine for me. I just need to use ice on a regular basis. (More afternoon drinks?)

Review from lg.com
Helpful?5FOD6908DOCI13939017993
Dec 13, 2023
Reviewer name: NL Lee
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Everything I needed and more.

I am very happy with this refrigerator. There is ample room and is easy to organize. I didn't give it a 5 star rating because I had an issue with the ice maker not making ice after a week. The service department responded quickly and fixed the problem it has been working great since. So other than that one issue it is 5 Star.

Review from lg.com
Helpful?5FOD6908DOCI13939017993