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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4.1 out of 5 stars
stars222 ratings222 reviews
  1. 5 stars56% (124)
  2. 4 stars23% (51)
  3. 3 stars8% (18)
  4. 2 stars4% (9)
  5. 1 star9% (20)

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Showing 21-30 of 222 reviews
Nov 13, 2023
Oomm
1 out of 5 stars review

Verified Purchase

Water taste odd

I replaced an LG refrigerator that was a great product, we had for 18 years. This model had several issues: 1) Doors do not close by itself. Unless manually pushed to close, doors swing open. 2) MAJOR ISSUE: Water dispensed taste like plastic/chemicals. I ensured we used PEX waterline and my plumbing do not have any issues. I believe water that stays in some container in refrigerator picks up something from the materials used is my suspicion. 3) Model also do not dispense ice in freezer. (I didn't know this till refrigerator was delivered)

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
reply from Customer Care

Hi there. We appreciate you taking the time to post your review and would like to look into the issues that you've mentioned. First, please flush the system by pressing and releasing the dispenser pad at intervals of 30 seconds on and 60 seconds off until you dispense 2.5 gallons of water. This should take about 5 minutes. Should you still have this issue after performing this step, the issue may be due to a filter that needs replacement. When was the last time you replaced the water filter? A bad water taste can be an indication that the water filter needs to be replaced. If the water filter has not been replaced in the past 4 months, water or ice may develop an unpleasant taste or odor. Please note that once the filter is replaced, be sure to dispense 2.5 gallons of water and discard the first 2 bins of ice. Should you have taken these steps and still be experiencing this issue, please reach out to our team by sending us a private message on our social media platforms. Please include your phone number and refrigerator information (model and serial numbers) in your PM so that we can be ready to assist! Our handle is @LGUSSupport. It would be our pleasure to assist with this issue as well as the door issue you've mentioned. We look forward to helping resolve them! ^Chris

Nov 12, 2023
carolgood4u
5 out of 5 stars review

Verified Purchase

Very Roomy Fridge

[This review was collected as part of a promotion.] This is a great, big refrigerator. After several bad experiences with other refrigerators that we returned, this one is quite good. We thought we had a problem with the water/ice dispenser, but realize that the glass has to be held firmly under the ice dispenser. Now, we are happy!

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Oct 27, 2023
Texasnexus
4 out of 5 stars review

Verified Purchase

Good refrigerator and great customer service

In quite happy with the LG refrigerator we bought a few months ago. I bigger than other refrigerator I owned, yet doesn't take up too much space. When I had an issue on the refrigerator, the LG customer service was able to fix the issue within a hour.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Jul 7, 2023
Patsy K
5 out of 5 stars review

Verified Purchase

Great interior setup.

Have had the fridge about a month now. The interior setup is very usable. I like how the icemaker is installed on the inside of the door because it gives you more shelf room for storage. It's also easy to dump ice in the storage bin in the freezer compartment. The filter is also located conveniently for replacement. Overall I am happy with the purchase.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Mar 29, 2024
Jack J61
5 out of 5 stars review

Verified Purchase

Great features and performance!

[This review was collected as part of a promotion.] Having bought this refrigerator several weeks ago, it has exceeded my expectations. The door ice maker also has a unique feature called "Smart Ice Plus" that can be enabled through the LG ThinQ app. When enabled, it increases ice production. Having a family 6, this comes in very handy. Overall, this LG purchase has been a very positive experience.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
reply from LG Digital Care Team

Hi Jack, thank you for sharing your experience with your 28 cu. ft. 3‑Door French Door Refrigerator LRFS28XBS. It’s great to hear it’s exceeded your expectations. The Smart Ice Plus feature is a real bonus for busy households, and we’re glad it’s keeping up with your family of six. We’re happy your LG experience has been such a positive one. If you need anything, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Dec 13, 2023
NL Lee
4 out of 5 stars review

Verified Purchase

Everything I needed and more.

I am very happy with this refrigerator. There is ample room and is easy to organize. I didn't give it a 5 star rating because I had an issue with the ice maker not making ice after a week. The service department responded quickly and fixed the problem it has been working great since. So other than that one issue it is 5 Star.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
May 6, 2024
SC73
4 out of 5 stars review

Verified Purchase

Tall items don't fit

[This review was collected as part of a promotion.] So got the refrigerator about 3 weeks ago. Overall I'm happy with it But my 1 gallon size pampered chef pitcher does not fit. It has to go on the door but it a very tight squeeze. Other than tall items on fitting well is the only issue with it.

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Jan 23, 2024
TimB10
5 out of 5 stars review

Verified Purchase

Great Product!

I love this product. My old refrigerator/freezer was over 30 years old. I can't believe all of the new features this product has over my old one. I found the bottom freezer to be more than enough space for all of our frozen products. I like that the ice maker makes a smaller ice cube than my older unit. The shelves in the refrigerator are set just at the right height for the different size products we buy, and they are able to be moved around to different heights if necessary. There is plenty of space on the shelves of each of the doors. I like the feature of being able to see at what temperature the refrigerator and freezer are set at. I also like that if the door is not completely shut you receive a musical tone that gets your attention. This product takes up about the same amount of floor space as my old unit but the refrigerator and freezer has more inside space for my grocery needs. This is a great product!

Review from lg.com
Helpful?1GTZKAOMGB6713939017993
Aug 2, 2023
LadySadie
5 out of 5 stars review

Verified Purchase

Great design and features with plenty of room.

We bought this a month ago after old refrigerator died. Loving the amount of room in both the refrigerator and the freezer sections and the versatility you get with the shelf adjustment options. French doors are also nice and there is a lot of storage there as well, but they are louder when they close, which takes some getting used to. Will say getting it hooked up to Wi-Fi with the app was frustrating and I gave up after a couple of hours - just not worth the aggravation since it's not really necessary for us to have a "smart refrigerator". Satisfied with our purchase and would buy it again.

Review from lg.com
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Jun 3, 2023
Bob L MI
5 out of 5 stars review

Verified Purchase

Self Diagnostics

Like the ThinQ self diagnostic feature. Checked it yesterday and was informed of ice preventing the making of cubes. I don't use much ice and what was in the container had lumped together enough to stop it from making ice. Just emptied the container and was OK to go. This will probably be a regular routine for me. I just need to use ice on a regular basis. (More afternoon drinks?)

Review from lg.com
Helpful?1GTZKAOMGB6713939017993