Customer reviews for LG 28 cu. ft. French Door Refrigerator forMember photos
Don't buy LG
Bought in December, and has never worked right from day one. Freezer is great. the refrigerator won't cool below 40 degrees. Temps are set at -7 on freezer and 33 on refrigerator. That's as low as they go. Milk goes bad before expiration date. LG customer service is the worst. All they do is send the same videos on each complaint. LG will send parts, but they are never installed. I was told they can only install one part even though LG sends 3. Repair people have been out 7 times, 2 of which were to fix something they broke. All I hear is it "seems" to be working or it "looks" like it's working. As far as actual refrigerator, it's pretty. Shelving arrangement makes no sense, obviously designed by someone that does not use one. Bins on door designed to hold milk, but repair just told me to rearrange shelves and put milk in back if I want it cold. Not an acceptable answer. Maybe when it goes out completely they can figure it out. Bottom line, I will never buy another LG product
Hi there, Thank you for reaching us. I'm sorry to hear about the ongoing issues you've been experiencing with your refrigerator and the frustrating interactions with LG customer service. It's disappointing to hear that the temperature settings and functionality of your appliance have not been up to par, leading to food spoilage and multiple service visits. We apologize for the inconvenience and lack of resolution you've faced. Your feedback about the design and functionality of the refrigerator's shelving arrangement is also duly noted. We understand your frustration and will ensure that your concerns are conveyed to the appropriate team for further review and improvement. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Questionable Customer Service in Response & Action
Ordered this LG unit on 6/17/25; Got delivered and installed on 6/23/25. However, one of the set screws on the Freezer Door Handle got locked up and the installation Techs tried everyway they can and called their manager for advise. They said I may reject the delivery and get a new order or call LG Customer Service (800-243-0000) for a replacement Freezer Door Handle Bar. Called LG on 6/26/25. The LG lady suggest that I may simply remove and replace the set screw and problem solved. I sent her photos and explained to her that the installation Tech had tried but failed. The LG Lady finally agreed to send me a freezer door handle bar and told me that she will send me delivery INFO. So far there wasn't even any follow-up email from LG.
Hi, there. Thanks for sharing your experience with your new LG Refrigerator (LRFS28XBS) model. We understand that the set screw on your freezer door handle is presenting a challenge. We strive to provide excellent services, and we're ready to assist you further in resolving this. To proceed with your replacement handle, please send us the service request number from your June 26, 2025, contact with LG Customer Service. This will help us ensure the part is on its way. If the set screw is stubborn, try applying penetrating oil, letting it sit, and then using the correct Allen wrench. For further assistance, message us on social media @LGUSSupport, and our team will gladly help. We appreciate your patience. ^Juvy
overall good
happy with the fridge other than 2 features missing from my previous lg fridge. Wish it had the flip out door rack in the freezer and there needs to be a better system or tray to catch ice and water from the door dispenser...crushed ice and any overflow have nowhere to be held and just run down the door and onto the floor. My old fridge had a tray that slid in and out. The freezer rack was exceptionally handy for ice packs and it looks to be built to be able to accommodate this rack...even tried to see if my old rack would fit but no luck.
Hi. Thanks for sharing your experience with your LG refrigerator. Your feedback on the missing flip‑out freezer rack and the need for a better catch system for ice and water is truly helpful, especially since you’ve used a previous LG unit and know exactly which features made a difference. Insights like yours play a big role in how future LG designs evolve. To allow us to properly investigate the details of your specific product model and to see how we can assist with your dispenser and storage concerns being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
I inherited this refrigerator when I bought this house. The previous owners did not leave an owners operating manual. It's ok. It cools an freezes properly. I like the dispenser in the door; however it has a bad design flaw. The place where you put a cup/glass to get water is convex; therefore the cup/glass only kinda balances on the curve. It should have been a concave curve to accomodate the cup/glass.
Hi. We appreciate you sharing your experience with your LG Refrigerator. It’s great to hear the cooling and freezing performance is working well, and we’re glad the dispenser has been useful. Your feedback about the cup‑placement design on the dispenser is truly helpful—insights like yours allow us to better understand how real‑world use feels for our customers. To allow us to properly investigate the details of your specific product model and to see how we can assist with the dispenser‑design issue you’re encountering, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Verified Purchase
New LG Fridge
Excellent Refrigerator ! Ice machi e works fantastic and filter replacement is a snap.
Bonjour! Merci pour vos fantastiques commentaires. Nous sommes ravis d'apprendre que vous appréciez les performances de la machine à glaçons et que l'entretien de votre nouveau réfrigérateur est si facile! C'est un plaisir de savoir que le modèle LRFS28XBS répond parfaitement à vos attentes. Si des questions venaient à se présenter, n'hésitez pas à nous joindre au 888-542-2623 ou à vous rendre sur notre page d'assistance à l'adresse https://www.lg.com/ca_en/support/contact-us/ pour lancer une discussion en direct ou nous envoyer un courriel.
Verified Purchase
Great service
LG team was great to suggest the best product for me and provided a great service.
Thank you for the kind words about the LRFS28XBS! We’re so glad our team could help you find the right fit and provide great service along the way. That’s exactly the experience we strive for 😊 If you ever need assistance, please reach out to our LG CareQ Team at 1-888-542-2623 (Mon–Sun, 8 a.m.–9 p.m. ET). You can also connect with us here: 💬 WhatsApp: https://www.lg.com/ca_en/support/contact/whatsapp 💻 Live Chat: https://lg-chatbot.com/web/ca?locale=en_CA ✉️ Email: https://www.lg.com/ca_en/support/email We truly appreciate you choosing LG!
Verified Purchase
Lg fridge
It keeps food cold.. and if you put it in the freezer it will keep it frozen.. amazing
That’s exactly what we love to hear! It may sound simple, but reliable cooling performance is the heart of what makes a refrigerator truly dependable day after day. We’re glad to know your LRFS28XBS is doing exactly what it’s meant to do—keeping your food perfectly chilled and your frozen items consistently preserved. Sometimes the best compliment is knowing everything just works as it should, effortlessly and consistently. Thank you for taking the time to share your experience with us — we truly appreciate it. Our LG CareQ team is always here for you at 1-888-542-2623 or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/.
Verified Purchase
Specious
I like this product just bcz of its space and also the look is very nice looks like rich product
We’re so happy to hear you’re enjoying your LRFS28XBD. It’s great to know the spacious design and elegant look really stood out to you — we love hearing when a product not only performs well but also adds that premium feel to your home. Thank you for taking the time to share your experience with us and for choosing LG — we truly appreciate your support. If you ever need assistance, our LG CareQ team is always here to help at 1-888-542-2623 or via live chat/email at https://www.lg.com/ca_en/support/contact-us/
good when works
[This review was collected as part of a promotion.] after 1 1/2 years compressor failed up to then.no issues lots of space and style
Hi. Thank you for sharing your review regarding your LG LRFS28XBS Refrigerator. We appreciate you taking the time to provide your feedback, and we are glad to hear that you enjoyed the style and spacious design of your appliance. We want to ensure your refrigerator maintains optimal performance, so as a quick troubleshooting step, please check that the condenser coils on the back or bottom of the unit are clean and free of dust or debris, as buildup can affect cooling efficiency. For additional guidance on cooling concerns, you can reference our video at https://www.youtube.com/watch?v=c2GEZvlbtrQ. We are committed to supporting you and making sure your appliance meets your expectations. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
good when works
[This review was collected as part of a promotion.] was OK until the compressor went after 1 1/2 years and took 4 weeks to get setvice