We're truly sorry to hear about the frustrating experience you've had trying to get a replacement refrigerator. It's vital to have a working refrigerator, and we understand your concerns about how LG might handle warranty claims if needed in the future. If you need assistance, you may send us a DM on Facebook or X(Twitter)at @LGUSSupport. -Charles

Hi. We appreciate you sharing your experience with your LG Refrigerator. It’s great to hear the cooling and freezing performance is working well, and we’re glad the dispenser has been useful. Your feedback about the cup‑placement design on the dispenser is truly helpful—insights like yours allow us to better understand how real‑world use feels for our customers. To allow us to properly investigate the details of your specific product model and to see how we can assist with the dispenser‑design issue you’re encountering, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hi there, Thank you for reaching us. I'm sorry to hear about the ongoing issues you've been experiencing with your refrigerator and the frustrating interactions with LG customer service. It's disappointing to hear that the temperature settings and functionality of your appliance have not been up to par, leading to food spoilage and multiple service visits. We apologize for the inconvenience and lack of resolution you've faced. Your feedback about the design and functionality of the refrigerator's shelving arrangement is also duly noted. We understand your frustration and will ensure that your concerns are conveyed to the appropriate team for further review and improvement. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hello there, Harv. Thank you for sharing your experience with us. We understand your concerns regarding the LRFS28XBS refrigerator, and we&#39;d like to address this matter with you.<br /><br />We take product quality seriously, and we&#39;re here to assist you with any issues you&#39;re encountering. If you&#39;re experiencing problems with your refrigerator&#39;s performance, one troubleshooting step we suggest is to ensure that the refrigerator is set to the correct temperature settings. Sometimes, incorrect settings can cause cooling issues.<br />https://www.samsclub.com/p/lg-28-cu-ft-3-french-door-standard-depth/P03019819<br />We would be happy to look into this more thoroughly and find the best solution for you. Please send us a private message on Social Media &#64;LGUSSupport, and our team will assist you further. We appreciate your patience as we work to resolve this for you.<br /><br />—Renzo

Happy to hear you’re enjoying your fridge and its spacious design—thanks for sharing! Should you ever need help, please call 1-888-542-2623

Thank you for the kind words about the LRFS28XBS! We’re so glad our team could help you find the right fit and provide great service along the way. That’s exactly the experience we strive for 😊 If you ever need assistance, please reach out to our LG CareQ Team at 1-888-542-2623 (Mon–Sun, 8 a.m.–9 p.m. ET). You can also connect with us here: 💬 WhatsApp: https://www.lg.com/ca_en/support/contact/whatsapp 💻 Live Chat: https://lg-chatbot.com/web/ca?locale=en_CA ✉️ Email: https://www.lg.com/ca_en/support/email We truly appreciate you choosing LG!

Bonjour! Merci pour vos fantastiques commentaires. Nous sommes ravis d'apprendre que vous appréciez les performances de la machine à glaçons et que l'entretien de votre nouveau réfrigérateur est si facile! C'est un plaisir de savoir que le modèle LRFS28XBS répond parfaitement à vos attentes. Si des questions venaient à se présenter, n'hésitez pas à nous joindre au 888-542-2623 ou à vous rendre sur notre page d'assistance à l'adresse https://www.lg.com/ca_en/support/contact-us/ pour lancer une discussion en direct ou nous envoyer un courriel.

Thank you for your kind feedback! We’re thrilled to hear you’re happy with both your LG LRFS28XBS and our service. We truly appreciate your recommendation!

Hello. We appreciate you sharing your thoughts regarding your LG French Door Refrigerator LRFS28XBD. We recognize your experience with replacing the fan motor after less than three years of use. To help ensure optimal airflow and performance, check that the internal vents are clear of items that could block circulation and regularly clean dust from the condenser coils at the rear of the unit. If a fan issue ever impacts the cooling aspect of your unit, you can refer to our support video for future reference at https://www.youtube.com/watch?v=c2GEZvlbtrQ. We want to help ensure your kitchen setup operates reliably and comfortably for your home. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hi, Emmitt! It is so wonderful to hear that your LG LRFS28XBS refrigerator is taking top honors as the best fridge you have ever owned! We are thrilled that the dependable cooling, smooth ice maker, and spacious layout are fitting your household needs so effortlessly. If you ever need any assistance in the future, please feel free to reach out to us at @LGUSSupport. ^James