Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4 out of 5 stars
stars
237 ratings237 reviews
  1. 5 stars53% (125)
  2. 4 stars23% (55)
  3. 3 stars9% (22)
  4. 2 stars5% (12)
  5. 1 star10% (23)

Member photos

Sort by |
Showing 151-160 of 237 reviews
Nov 16, 2023
Reviewer name: Serg
1 out of 5 stars
1 out of 5 stars review

Never buy this product! 6 months old device has a problem. Huge noise, I can here it in all rooms in my house. Support said I have to defrost it manually. Is it a joke? I had my old fridge and never had this noise. After this I received an error code in LG application (Fan Motor) and support said - it's a normal, you have to defrost manually again. Looks like I have to avoid to buy LG at all with this support and customer care. Thank you LG!

Review from lg.com/ca
Helpful?5FOD6908DOCI13939017993
Aug 5, 2024
Reviewer name: Cam91
4 out of 5 stars
4 out of 5 stars review

Great fridge!

[This review was collected as part of a promotion.] I love my new refrigerator, however, it was a lot of extra trouble getting it up and running and cost us extra dollars. Once it was set up, the store gave us a generous credit for our troubles, which was nice. The LG fridge is everything I wanted, the only problem being that the upper door does not shut automatically, we have to make sure we push it closed.

Review from lg.com
Helpful?5FOD6908DOCI13939017993
Jun 18, 2024
Reviewer name: Grause
2 out of 5 stars
2 out of 5 stars review

Not impressed so far

[This review was collected as part of a promotion.] Bought this in Jan. 2024 and the freezer fan stopped working before the end of May 2024. Been out of service for 3 weeks now and still don't have a firm date on when it will be back up and running. Worked well and ran quietly until fan went out.

Review from lg.com
Helpful?5FOD6908DOCI13939017993
reply from LG

Hi, there. Thank you for sharing your feedback on the LG Refrigerator (LRFS28XBD) model. We understand how important it is for your appliances to work efficiently, reliably, and last long. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy

Nov 1, 2023
Reviewer name: r8527
5 out of 5 stars
5 out of 5 stars review

Excellent Features and Large Fridge

Excellent fridge with decent features and large size inside. The fridge portion is larger than most of the options and the freezer can fit a lot too. Good ice making availability and water too. Price was very reasonable and sales are good. LG makes an overall good fridge and very quiet.

Review from lg.com
Helpful?5FOD6908DOCI13939017993
Oct 8, 2023
Reviewer name: RaySan
5 out of 5 stars
5 out of 5 stars review

Love our new LG refrigerator!!

[This review was collected as part of a promotion.] We purchased our new LG refrigerator a month ago and no problems whatsoever. We love the Fingerprint Proof - Front door surfaces pristine even with 3 dogs. Love the storage space, the interior illumination, the quiet operation and overall style. The ice maker works perfectly and we love the cubes. The Wi-Fi connected effortlessly and the app is user friendly and helpful. The water/ice port is large and easily accommodates our largest containers. We would recommend the LG to anyone in the market for a new refrigerator.

Review from lg.com
Helpful?5FOD6908DOCI13939017993
Jul 31, 2024
Reviewer name: Bguest
5 out of 5 stars
5 out of 5 stars review

Great buy

[This review was collected as part of a promotion.] I bought the LG French door ThinQ a little over a year ago. It has been a great buy. It has all space that we need. It has great features. I like the way the compartments are set up. This refrigerator is made with quality materials. I had researched a bit of different types of refrigerators. This was one of the better quality products for what I was looking for.

Review from lg.com
Helpful?5FOD6908DOCI13939017993
reply from LG

Hi, there. It’s great to hear your ThinQ LG Refrigerator (LRFS28XBS) has been a solid choice after all your research. We’re glad it’s giving you the space, layout and quality you were aiming for. If you ever need assistance, @LGUSSupport is always ready to help. #LifesGood ❤️^Juvy

Aug 7, 2024
Reviewer name: ckball
4 out of 5 stars
4 out of 5 stars review

Door Open Alarm overrides the many fine features.

[This review was collected as part of a promotion.] This model--LRFS28XBS--was delivered in December. I am delighted with most features, except the screeching alarm open alarm. I have worked in the music business for 60 years, and my ears are sensitive to this kind of intrusive noise. I also am a test cook and spend time cleaning out and rearranging my fridge, all the while with that annoying alarm screeching in my ears. I find it highly distressing and intrusive. Surely there is some way to turn it off. The thought that I paid to be tormented with this unwelcome racket adds to the annoyance. A totally useless and unwanted feature. I would welcome any guidance for turning this alarm off.

Review from lg.com
Helpful?5FOD6908DOCI13939017993
Oct 13, 2024
Reviewer name: Panteratime
4 out of 5 stars
4 out of 5 stars review

Awesome features! Beautiful and elegant

[This review was collected as part of a promotion.] I bought this 9/10/24. It is beautiful but the ice situation is not good for us. It is a very small container. So we upgraded to the dual ice maker and craft ice with the middle drawer that can be used as a fridge or freezer! We received the new fridge and we absolutely LOVE IT! The ice box is still the same size but the craft ice comes out in balls a they last super long! We are extremely happy with the upgraded refrigerator that also has a door in door!

Review from lg.com
Helpful?5FOD6908DOCI13939017993
Aug 5, 2024
Reviewer name: nunja
1 out of 5 stars
1 out of 5 stars review

LG Lies

[This review was collected as part of a promotion.] Don't buy anything from this website. I had a problem with my order. Called the day of the order- they said they'd call me back- they called back 3 days later- after the fridge was delivered. Be wary- much of what is advertised on the website is false.

Review from lg.com
Helpful?5FOD6908DOCI13939017993
reply from LG

Hi there, Thank you for sharing your experience with us. We understand your frustration with the LRFS28XBD refrigerator and the issues you faced with the order process. Your feedback is important, and we’d like to assist you further. To ensure a smoother experience in the future, please double-check product details and delivery information before placing an order. Delivery & Installation - https://members.us.lg.com/store/pm/app/common?pageName=delivery For any current concerns or issues with your order, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. We appreciate your patience and look forward to helping you resolve any remaining issues. —Renzo

Jul 1, 2024
Reviewer name: Central Indiana
3 out of 5 stars
3 out of 5 stars review

Device operates fairly quietly

[This review was collected as part of a promotion.] 1) Water/Ice dispenser is poorly engineered as both water and ice are dispersed all over the aperture when filling a glass and clean-up is required after each usage 2) Drawers are constructed of low standard materials and pose a likely risk of damage or functionality

Review from lg.com
Helpful?5FOD6908DOCI13939017993
reply from LG

Hi, there. Thank you for taking the time to review the LG Refrigerator (LRFS28XBS) model. We understand that the dispersion of water and ice can be disappointing, and the need for frequent clean-up is an added hassle. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. We appreciate your patience and understanding and assure you that we are committed to providing you with the best possible experience. We will consider your feedback as we continue to improve our products. If you have any further concerns or questions, please reach out to us on social media @LGUSSupport. ^Juvy