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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4 out of 5 stars
stars
237 ratings237 reviews
  1. 5 stars53% (125)
  2. 4 stars23% (55)
  3. 3 stars9% (22)
  4. 2 stars5% (12)
  5. 1 star10% (23)

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Showing 161-170 of 237 reviews
Jun 9, 2024
Reviewer name: Gorgon
4 out of 5 stars
4 out of 5 stars review

Decent fridge

[This review was collected as part of a promotion.] Fridge is working good so far, ice maker is not necessarily at super freezing temp since it's technically inside the door fridge. So it melts quickly when dispense in the water. I feel like the right door doesn't shut as tight even with the adjusted pegs. The temperature stays between 37-40 degrees even if you set it to the lowest 33 degree for the fridge. Freezer works pretty good at 0 degree already. Overall, not a bad fridge as of this writing.

Review from lg.com
Helpful?5FOD6908DOCI13939017993
Jul 21, 2025
Reviewer name: Steph711
1 out of 5 stars
1 out of 5 stars review

Do NOT fall for the craft ice

This fridge has been nothing but problems. The craft ice maker broke 2x within the first 2 years. The standard ice maker broke once immediately after the 2 year warranty. Once replaced we then had to lower the water pressure to where it would take forever to get water. Lastly, the right door has never remained closed unless you push hard on it so not ideal when you have children. It has been extremely frustrating to experience all of these problems in the 3 yrs that we have owned it, especially at this price point. I would advise that you thoroughly conduct your research before making a big purchase like this.

Review from lg.com
Helpful?5FOD6908DOCI13939017993
reply from LG Digital Team

Hey Steph. Thank you for taking the time to share your experience with your LG fridge. We understand how important it is for your fridge to perform reliably, especially in a busy household. We want to look into your account and help resolve all this for you. Please private message us on social media @LGUSSupport with your contact details. We'll be waiting for your message so we can help you through this. ^David

Nov 16, 2024
Reviewer name: LQ147
4 out of 5 stars
4 out of 5 stars review

Well built/great value

Well built stylish appliance. Water and ice through the door is a nice feature and it works without dripping. Two small issues, one the doors close very firmly and causes the unit to slip backwards the other is that both doors have to be opened to access the cold cut/eggs draw.

Review from lg.com
Helpful?5FOD6908DOCI13939017993
reply from LG Digital Care Team

Hi there! We are thrilled to hear you are enjoying the sleek look and smooth water dispenser performance of your new fridge! We appreciate your honest feedback regarding the door tension, movement, and drawer access design, and we will definitely share your comments with our product team for future improvements. If you ever need any assistance, please feel free to reach out to @LGUSSupport. #LifesGood ❤️ -Rich

Jul 16, 2024
Reviewer name: Enigmaguy
3 out of 5 stars
3 out of 5 stars review

Overall good appliance with some caveats

[This review was collected as part of a promotion.] We bought this French Door 28 cu. in. Refrigerator as a replacement for an older 27 cu. in. premium brand dual door refrigerator. The LG has satisfactory to good interior food storage space; however, not too please with the small ice maker capacity nor the longer delay of the door ice/water touch-button functionality. The overall discounted price-point was ok, but given it's short-commings, I would be disappointed had I paid more for it.

Review from lg.com
Helpful?5FOD6908DOCI13939017993
reply from LG

Hi there. Thank you for reaching us. We're so sorry to hear that our French Door 28 cu. in. Refrigerator hasn't met your expectations, especially regarding the ice maker capacity and door ice/water touch-button functionality. We can imagine how frustrating it must be to notice these issues. First and foremost, thank you for choosing LG and giving us the opportunity to improve our products. We're glad to hear that the interior storage space is satisfactory to good, which is one of the key aspects of a refrigerator. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Nov 16, 2023
Reviewer name: Serg
1 out of 5 stars
1 out of 5 stars review

Never buy this product! 6 months old device has a problem. Huge noise, I can here it in all rooms in my house. Support said I have to defrost it manually. Is it a joke? I had my old fridge and never had this noise. After this I received an error code in LG application (Fan Motor) and support said - it's a normal, you have to defrost manually again. Looks like I have to avoid to buy LG at all with this support and customer care. Thank you LG!

Review from lg.com/ca
Helpful?5FOD6908DOCI13939017993
Oct 6, 2023
Reviewer name: Dustin l
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I love the fridge

This ridge has been amazing. I have used it for a month and everything good so far

Review from lg.com
Helpful?5FOD6908DOCI13939017993
Nov 13, 2023
Reviewer name: Sandra Terrillion
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Works good

I bought this about 2 months ago and so far am happy with it.

Review from lg.com
Helpful?5FOD6908DOCI13939017993
reply from Customer Care

Thank you so much for giving us a 5-star rating for your LG Refrigerator (LRFS28XBS). We are thrilled to hear that you are happy with your purchase and that the refrigerator is working well for you. Your satisfaction is our top priority, and it's always gratifying to receive such positive feedback from valued customers like you. We look forward to continuing to meet your expectations and serving you in the future.

Jun 11, 2023
Reviewer name: Lcjerseygirl65
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

It’s great and is doing just what I wanted.?More room in the fridge and more room in the freezer.

Review from lg.com
Helpful?5FOD6908DOCI13939017993
reply from LG Social

Hey there. Thank you for taking your time in leaving us a review regarding your refrigerator. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. ~Anthony

Aug 3, 2023
Reviewer name: dwc2018
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

I bought this refrigerator since my other refrigerator die.

Review from lg.com
Helpful?5FOD6908DOCI13939017993
reply from LG Social Media

Thank you for choosing LG and sharing your recent purchase of the LRFS28XBS 28 cu.ft 3 Door French Door refrigerator with us! We're thrilled to have you as a customer. If you have any questions or need assistance with your new refrigerator, please feel free to reach out to us privately on Facebook or Twitter by mentioning @LGUSSupport. Our team is here to help with any inquiries you may have. Enjoy your new appliance! ^Luisa

Oct 10, 2024
Reviewer name: Not a Newbie
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Too New to review

Not has long enough to review this refrigerator in a fair manner

Review from lg.com/ca
Helpful?5FOD6908DOCI13939017993
reply from LG CareQ

Dear Customer, Hi, we do appreciate for taking the time to leave a review. Your feedback is important to us. We're so pleased that the product meet your needs and expectation. Once again, thank you for choosing LG. We'll continue striving to provide exceptional products and services.