Used my 9500DF twice. The last successful test was a month ago. We are expecting a hard freeze tonight. It won't start this morning. On the phone Customer service is impossible just recording. takes a very long time. I am still going through the motion to get help.

With more frequent power outages I bought this generator for back up power. Within a week of receiving it I ended up needing it and it exceeded my expectations. The setup was clear and easy; and the start up/shut off options were flawless. The remote start works farther than stated, and compared to other generators it is relatively quiet. I look forward to trying it out with propane. So far a very worthwhile purchase.

It is heavy so be sure you have assistance or it stays on the pallet until you are ready to install the wheels. It was delivered in a rain storm and everything inside was soaked including the manual, but the unit was fine. Worked great with propane for the 5 hour burn in. I did a NG setup as well and that also worked great. I haven't had to use it in a real life scenario yet, but seems like it will do the job.

I added oil then fuel, connected the battery and it started right up. While I was doing that, an electrician was installing the plug in and wired in to my electric box. After that was complete, he showed me which breakers to turn on/off. Did a test run. It powered the entire house, HVAC, frig, freezer, well pump and lights. I did not try to run the dryer or stove at the same time as everything else.

I purchased this as a backup for my home. The Good News: I had an electrician wire up a lockout switch for me and I've tested it with the 50 Amp circuit. It works and powers my A/C for a 2 story home. Yay! Also, it starts very nicely both via button and by key fob. Great! The Bad News: This thing is soo loud. My dB meter shows 83 dB at 20 feet. And it's a "mean" sounding 83 dB. I'm a musician and I'm used to sound which is much louder than that. But this 83 dB is painful. Furthermore, that 83 dB was *at idle*. Once I hooked up the generator to my home and the A/C came on, the sound level went up approx. another 10 dB and stayed there. 93 dB at 20 feet?! Think about that carefully. OK so that changed my plans. I thought I'd put the generator between my home and my neighbor's home. But my neighbors are close and I can't do this to them! So I had to create a partial-box to put around the generator to decrease the noise. That was a lot of work, and it's inconvenient. What can I say? This just isn't acceptable in my opinion without some kind of noise abatement. Please understand that I have had a couple generators before and I regularly use generators. This one is so much louder than any of the others. But this one also is more powerful. Another annoyance: The wheels are positioned badly. My 50 Amp plug is a right-angle plug and the cord runs into the wheel. Look at how the 50 Amp plug is postioned and you'll see why. So I have to bend my cord around the wheel, and that puts tension on the plug & receptacle: not good. I wish they'd put the wheels on the other side. In spite of all of that, I'm very happy to have a working solution for future power outages.

I haven't had this generator long but so fat it has done well. Assembly was easy, two wheels and two feet. Filled with oil, cranked up via remote control on first try. I ran it for an hour powering two space heaters @ 1500W each and a portable fan. I ran it off a 15 lb. propane tank and shut it off with the remote. I hope I never have to use it but it's nice to know I have it if I need it.

I took delivery of the generator three days ago. When I opened the box I noticed the wheel kit was missing. I called Westinghouse and clicked through the normal phone prompts, and was disconnected. I tried this several more times, and was again disconnected each time. I guess they don't answer the phone on Saturdays. Upon further inspection of the generator box, I found the wheel kit was actually in the box. This was embarrassing. Nevertheless, I unboxed the generator and was quite impressed with the build quality. I was also impressed with the attention to detail Westinghouse had with everything, from the assembly process to the thorough owners manual. After filling with oil and fuel, the engine fired up on the first try. Very impressed! Nice work guys. I hope my long-term impressions are as good as my initial ones.

I received this earlier this week and was able to unbox it and get it set up and tested today. Everything was included as promised including the wheel kit and oil. It started right up and ran perfectly. I bought this to run my deep Edwards well and our pressure pump and tested it out this afternoon and everything worked fine. I kicked myself for not being prepared for our recent outages but I am ready for next time.

I haven't used it yet and might not for some time, but the overall appearance, durability, and design of the generator looks great. It was also very easy to put on the feet and wheels. I also like that you get a good wrench and spark plug wrench in a case to use on the generator, my only suggestion is to maybe have a little attachable caddy to hold the case do it won't get separated and lost.

Dual Fuel is a great feature, as are the remote start and battery for no-pull start. This generator is very well-built, the tires are large and sturdy, as is the handle to move it. The handle is great because it hides away when you don't need it, but when you pull it up it is extremely sturdy. I don't want my power to go out, but I am looking forward to using it long-term :-)