Just got it for Father’s Day today, it’s super heavy, putting it together was pretty easy, but it will take you a little bit. With that said instructions were okay, but No instructions on how to use it, it would have been good to send a instruction book on what to do with the first burning and some recipes and what temperatures you’re supposed to cook them at and for how long nothing no instructions on how to actually use it very disappointing

My wife mostly uses this grill, but I purchased it for her, however I'll do my best to try to relay our experiences with it from her point of view as the primary user. First, it wasn't too bad to put together. It took her and my nephew about 1.5 hours to put it together. They had a couple of issues with the instructions not being the most intuitive but frankly my nephew reads at a 2nd grade level and she doesn't know how to use commas, so maybe this part is on them. If this is your first time using a pellet grill, I'd highly recommend this one. It has nice, affordable features that you won't find on even some higher end grills. The pellets last for a long time, it holds heat well, and everything tastes great. It doesn't have the same quick cooking and fast searing power of a propane grill, so it never hurts to have both, but as a primary choice you'll love this. I love the ability to add charcoal or wood chips to it for extra flavor. She made my boyfriend and I a tomahawk steak (low and slow) for our date and used charcoal for extra flavor, and then seared it on the grates. One of the best steaks he'd ever had. Don't worry, he shared with her. But let's discuss the cons of this grill... As with any "affordable" grill there are likely going to be cost cutting measures during production. Presumably, for Sam's Club, they make these on Native American burial grounds. I'm not sure if this grill is cursed or enchanted, but my wife grills A LOT and it has rained every single time she's grilled since we got this grill. I wasn't sure what to rate this grill, because I'm not sure if this is a feature or not? If it's unintentional and the grill is cursed, 4 stars. My wife has long, thick, beautiful hair. She'll come into the kitchen while I'm cooking the sides inside after having been outside checking the grill and she'll look like a cartoon character because she'll be dripping comical amounts of water, leaning over the sink and ringing her hair out, looking at me with dead, sunken eyes. "It's raining." It's hard not to reply with "I know honey" but we're both women and have to have the last word. However, if this grill is merely enchanted and this is an intended feature... Oh boy, 5 stars. She walked out today to put the ribs on and the sun was bright and shining. She reached her hand tentatively towards the grill and watched the previously warm sky turn a sullen dark grey right before her eyes. The forecast that before wasn't calling for rain here is now discussing that this storm system may turn into a hurricane. If you need to regularly summon storms and none of your other magic spells/runes/dances or prayers are working, I'd highly recommend this grill. My sister fears we've angered the grill, my boyfriend is in awe of it's raw power, my wife wants to know if curses/unstated enchantments are part of the return policy, and I'm just curious to see what other natural disasters we can summon with Member's Mark grills because I'm considering getting a propane one.

Was super excited to get this grill. Took 6 days to ship and then the item was received damaged. Seems like it may have been damaged at the factory as the box was in relatively good shape. You can tell it was set on its edge and the weight deformed the grill body.

The grill arrived damaged with multiple scratches and areas of indentation in the metal. I was willing to overlook those issues but one of the leg attachments was so dented that the grill could not be assembled.

Never received a smoker as the delivery truck was only in my city 1 day a week. A person over 18 must be home to sign. Check to make sure the 3rd party delivery company actually goes to your city more than 1 day a week.

I can't believe they would box something up like this. There was one little ding in the box, so there is no way it was damaged in transit to the store. Thought I would be safe getting it at the store, fooled again...

very impressed with the construction, packaging and instructions. straightforward instructions. My hope it cooks as well as my initial experience

Your Freight Carrier thanks you for the grill you just purchased for them. Good luck on trying to get your item from them.

It is no good