4th pellet grill I've owned and by far the best. Works flawless for temps and love the smoke box. is a game changer for authentically tasting smoked meats.

easy to assemble, easy to use, every smoker i tried to buy had air gaps, this is perfect

I got it 2 days ago, and the building was a bit hard but easy and the cooking was fantastic! I had an offset when I started but this grill is fantastic and I can’t wait to cook more things with it.

This is the deal of the century. This amazing piece of equipment has all the features of a pellet grill that costs 4 times the price of this one. I put this together with my daughter in law. Really great instructions and well labeled parts. And it truely is a BEAST!! This grill can do anything and the food that i have cooked so far, ribs twice, salmon, halibut, potatoes have all been awesome!! The quality is incredible!

I have tried for over 3 days to purchase this grill and it can not be ship to my street address or to any other sams club in Missouri. When it was on sale it was out of stock as soon as it went off sale it said "in stock shipping only". I have been waiting on this grill for over 3 months to come back in stock. But it can't be shipped to any place in Missouri. I was on the phone with Sam's club customer service for over 2 hours. With "advocates" that could barley speak English. Each time they stated we are going to connect you to some one that can help you. Please wait on the line. Where i would be disconnected after 10 to 15 minutes of waiting. I went to sams club today and talked with 2 managers. And was told the grill can not be shipped and isn't really available. I need to call 1800- Walmart and complain to them for the miss leading product. I am very disappointed of the service from Sams Club all the way around.

Built like a tank

I had been eyeing this smoker for a while and finally bought it a few weeks before Thanksgiving. It took about a week to get here which is understandable considering the size of the box. However is arrived damaged. I reached out to customer service who gave me three options. First option was to return the smoker and get a refund since there wasn’t any in stock. Second option was to submit a request to the manufacturer to get replacement parts. Third option was to get a partial refund so that I could “take care of it myself.” I picked the second option and provided pictures (included) of the parts that were damaged. I was told that the manufacturer would respond to the clam within 7-10 business days. I waited almost 2 months and still hadn’t heard anything back. Customer service stated that the manufacturer hadn’t responded. I then asked for my third option of a partial refund since it seemed like the manufacturer was never going to respond. Customer Service stated that was not an option and my only option was to return the smoker. After my wife spoke with a manager we did receive a partial refund. Because of the damage I have yet to see the full potential of the smoker. I was really excited for this smoker but the manufacturer did not honor the warranty and replacement policy.

Poor choice for smoker and here's why. After cooking a verity of foods, burgers, roast and brisket the follow are the problems I experienced. It will not hold temperature at an acceptable range, it will deviate as much as 60 degrees +/-. The grease catch is under the cooker and behind the frame so it's hard to get to. The meat probes when setting side by side have a reading 20 degrees different from each other regardless of which port they are plugged into. These issues out weigh the heavy build, included cover and side burner. I returned mine and do not recommend this brand of grill / smoker.

I'm so disappointed that after I took the time to assemble this Member's Mark Pellet Smoker which is awesome, and the Trigger Pellet Smoker, which was delivered damaged and had to be returned, the delivery/pick-up company picked up the wrong smoker. They took my good Member's Mark smoker, which both smokers were at my cousin's home and no one was there when the wrong item was picked up. Now, that I'm out of two smokers, I'm not happy, especially after using the Member's Mark Pellet Smoker and loving the results of the foods that comes out. Definitely not happy that I can't reorder because the Member's Mark Smokers are out of stock again, and on sale until September 18th. I wish Sam's Club would send me the Member's Mark Smoker I assembled and was taken away accidentally. At least make more smokers so that I can reorder the smoker I wanted. When will more 36" Member's Mark Pellet Smokers be manufactured? I'm waiting!

It came in damaged. The company was not concerned that we oreded it for a function, but it was damaded. They sent a replacement part after the fact. It was damaged more than the first damaged part. The smoker wont hold a consistent heat. Its off by over 150 degrees. I am gojng to return it today. I pray they dont give me a hard time.