I have bought several lifetime products over the years (tables, play equipment, kayaks). I have always been very pleased with their construction and durability. For the first time I had to contact the company for a replacement part, and now I found that their customer service not just matches, but actually exceeds the quality of their products. I’m impressed. They have won a “lifetime” customer.

Love this tandem kayak! This is our family kayak. We owned two other Lifetime kayaks and other Lifetime products and we are very happy with our purchases. Lifetime customer service is the best. He (Darwin) responded quickly when I needed assistance and he was very helpful and accommodating. I highly recommended ALL Lifetime products for your needs.

I have this kayak which I love . About a month ago I lost one of the hatch covers on the way home. I contacted customer service about a replacement. They contacted me back and told me one was on it's way at no charge! Totally unexpected, wow! this company stands behind its product and has great customer service! Thanks to Brenna for going the extra step for me!

My Kayak is great, but customer support the likes of which I received from Hunter elevates my experience to "Excellent"! Call volumes are very high, but he was very helpful and polite! Hunter is an excellent representative of the company and should be promoted immediately!

After I had purchased a Kayak from Costco I had noticed that a clip from one of the seats was missing. After I had reached out to Lifetime they immediately had gotten back with me and had shipped out the missing part. This minor part was a minor inconvenience, but the customer care was exceptional.

I have not used the kayak yet. I bought it early and have been waiting for it to warm up. I am hoping to use it in May. So far it is exactly what I had expected after looking at it online. Like I said, I haven't used it yet but I am kind of wishing there was an upgraded seat available, but I knew that when I bought it.

[This review was collected as part of a promotion.] I haven't been able to use the kayak yet because it just arrived today. But I'm excited about it. We're going to have a great time and my daughter will be able to have a nap if she needs one while we're out on the rivers. No more tows.😴 🤣🤣

I needed help with a kayak and parts and I can not believe the help I received, it was truly amazing. I contacted them 4 times (due to my fault lol) and all 4 times they were so helpful. I can't thank them enough.

I lost a few of the seat clips on my double kayak and Sara made the whole process of ordering new parts super easy. It took less than 5 minutes on the phone and the parts arrived 3 days later.

Got my Lifetime parts coming quick fast and in a hurry! Perfect match and fit as expected. We’re back on the water! Thanks Dale and thanks Lifetime!