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Customer reviews for Lifetime Envoy 126" Tandem Sit-On-Top Kayak, Paddles Included for
Lifetime Envoy 126" Tandem Sit-On-Top Kayak, Paddles Included
4.7 out of 5 stars
stars
131 ratings131 reviews
  1. 5 stars85% (112)
  2. 4 stars7% (9)
  3. 3 stars5% (6)
  4. 2 stars1% (1)
  5. 1 star2% (3)

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Showing 21-30 of 131 reviews
Jun 6, 2022
Reviewer name: Carol N
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great kayak!! Excellent customer service

This is an excellent choice for a tandem sit-on kayak. Also has room for storage, and can also be used for fishing. But even more important to note is their exceptional customer service. They were very professional and helpful. My kayak was missing one of the hatch covers… they are sending me out another one. Many thanks!!

Review from lifetime.com
Helpful?28E964O57CIH13898312364
Apr 11, 2023
Reviewer name: Pieter B
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Sevice from Lifetime Kayaks agent

I’ve bought the Kayak over 2 years ago and on the last trip one of the seat clips got lost My mistake and when I’ve contacted them to find out where I can order a replacement They send me replacements for the whole kayak for free That’s standing behind your product I’m a customer for life Thanks again

Review from lifetime.com
Helpful?28E964O57CIH13898312364
Mar 13, 2022
Reviewer name: Dineire
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Replacement

I bought recently a kayak tandem and it does not came with one of the seat, so I reach to lifetime service and the agent Alan reply me very fast and say that will sent me the replacement in only two days the replacement arrived. Thank you for the excelent service.

Review from lifetime.com
Helpful?28E964O57CIH13898312364
Jul 12, 2021
Reviewer name: Jerry
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect Customer Service

We bought a Lifetime Tandem Kayak and during its first use, the pads for the seat pulled out of their tabs and we lost them. I chatted with a representative and explained what happened. Prepared to buy the pads, the rep said no problem and would place an order form me. Pad arrived just a few days later. Wish all companies would take notice of this way of doing business.

Review from lifetime.com
Helpful?28E964O57CIH13898312364
Oct 3, 2021
Reviewer name: Acomp
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Customer Service is Great!

We bought our first kayak, the Kokanee, from the first owner of it. We're really happy with it, it's easy to maneuver with one or two people and we've never been close to tipping it. It is a little heavy to load onto the top of our Jeep, but not unmanageable. The straps for the chairs were messed up when we got it and I called customer service to see about buying new straps for them. Ian was super helpful - he asked me for the numbers on the kayak and found that the kayak was still under warranty. So they sent me replacement straps for the chairs for free, even though I wasn't the original owner! This kayak and the customer service has made it easy for us to have fun kayaking and if we get another kayak we'll definitely look into the Lifetime products. Thanks Lifetime!

Review from lifetime.com
Helpful?28E964O57CIH13898312364
Aug 28, 2018
Reviewer name: David87420
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

love this little kayak

I've had this kayak for a while now. i've used it in lakes and in the ocean. i've launched into surf with no problem (we did get wet). the seats got lost over time and customer service sent me new seats, no questions asked! its a bit heavy for one person but i've paddled out on it by myself. stable in the water. easy to add modifications. the only drawback is no netting or anything else inside the "storage holes"

Review from lifetime.com
Helpful?28E964O57CIH13898312364
Aug 10, 2020
Reviewer name: Bobby
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Customer Service Rep Hunter is a BAUS!

My Kayak is great, but customer support the likes of which I received from Hunter elevates my experience to "Excellent"! Call volumes are very high, but he was very helpful and polite! Hunter is an excellent representative of the company and should be promoted immediately!

Review from lifetime.com
Helpful?28E964O57CIH13898312364
Aug 26, 2021
Reviewer name: Joe G
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect! Great tandem kayak for the entire family

Love this tandem kayak! This is our family kayak. We owned two other Lifetime kayaks and other Lifetime products and we are very happy with our purchases. Lifetime customer service is the best. He (Darwin) responded quickly when I needed assistance and he was very helpful and accommodating. I highly recommended ALL Lifetime products for your needs.

Review from lifetime.com
Helpful?28E964O57CIH13898312364
Nov 3, 2022
Reviewer name: Michele
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great product and customer service

I have bought several lifetime products over the years (tables, play equipment, kayaks). I have always been very pleased with their construction and durability. For the first time I had to contact the company for a replacement part, and now I found that their customer service not just matches, but actually exceeds the quality of their products. I’m impressed. They have won a “lifetime” customer.

Review from lifetime.com
Helpful?28E964O57CIH13898312364
May 10, 2021
Reviewer name: M HA
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great product, even better custoemr service!

I bought two Lifetime kayaks, a single and a tandem. Both craft were sit on top models. Both kayaks are great and a blast to use. My biggest compliment is how they handled an issue that arose. One of the clips that locks the seat into place on the tandem craft was lost. I reached out to Lifetime and was responded to in an very quick manner. The service rep, Dany, was extremely helpful in identifying the part # and arranging for a replacement. Great customer service!

Review from lifetime.com
Helpful?28E964O57CIH13898312364