I have this kayak which I love . About a month ago I lost one of the hatch covers on the way home. I contacted customer service about a replacement. They contacted me back and told me one was on it's way at no charge! Totally unexpected, wow! this company stands behind its product and has great customer service! Thanks to Brenna for going the extra step for me!

Bought two Lifetime kayaks over ten years ago for my Florida keys home. The salt water environment and near constant use eventually degrades the seats and attachment hardware. I made one call to the Lifetime toll free number and they sent me replacement parts for free. This is the second time I’ve replaced these parts and they are still free. I’ll never buy a kayak from any other company.

Just bought our kayak and noticed it was missing a strap piece. I called customer service and they are sending the piece to me. Great customer service. Other than having to wait on hold for a while the person I spoke with was extremely helpful and nice and got my issue taken care of immediately.

[This review was collected as part of a promotion.] So far so good I didn't fall out or tip it over. Definitely more stable than I expected.

Bought in 23 seats were falling apart end of last summer 25 is been good overall just need to find seats to replace

Got my Lifetime parts coming quick fast and in a hurry! Perfect match and fit as expected. We’re back on the water! Thanks Dale and thanks Lifetime!

Excellent Quality from an Excellent Company who stands behind everything the sell. Their Customer Service Team is The Best. Kirk Newport Beach CA

The kayak itself is simple but seems to be very stable, we lost the cargo cover to one of the bays and the customer service to get a new one was awesome and easy to work with.

This is perfect all around kayak. I’ve been in the lake, ocean and river and works for all. Single or 2 people With a bunch of gear. The seat had an issue at first but the excellent customer service swapped it no problem.

I lost a few of the seat clips on my double kayak and Sara made the whole process of ordering new parts super easy. It took less than 5 minutes on the phone and the parts arrived 3 days later.