I needed a few replacement parts and I was a little upset that I couldn't just order it from the website. So I reached out to customer service and Terry went above and beyond to see to my request. The kayak seems great and I have no hesitations but really I am just stoked there are companies that are still putting customer service as top priority. Thank you.

I’ve had two lifetime kayaks for several years. Some of the plastic pieces have broken due to normal wear or have just been lost. The company has replaced these parts at no cost. Unexpected but grateful. Great kayak, outstanding service and customer support.

Many problems, bought as tandem kayat for grandson. Unable to use because of its' weight(75 lbs) design(wide body) unable to use with any wave action on windy days, seat is terrible(after 20 minutes your back hurts), difficulty adding attachments like fishing pole holder/ trolling motor/better seating. After looking at 100's DYI videos I realize I bought a dud

Bought a kokanee kayak years ago and I happened to lost one of the seats so I contacted lifetime to see if they sold them because I can’t find the exact one anywhere. CS sent me one at no charge! I love this kayak and also love my fisher lifetime kayak I’ve had for years. Great quality kayaks and and great customer service! Thanks

We have 3 Lifetime Kayaks, 2 singles (a Hydros 85 and a Triton 100) and 1 tandem an Envoy 106). Our home backs up to a freshwater canal and my wife and I along with friends use them frequently. They are stable and fun to operate. We have also been very pleased with responses from the Lifetime Team when needed.

I bought an Envoy 106 from Sam's Club for my son's birthday and found that it only had one hatch cover. I contacted Lifetime and they said to provide them with a receipt and a picture of the make/model/sticker on the kayak and they would mail me one. I thought that I would have to pay as I didn't know if I lost the cover or if I didn't notice if it was even on there. Took them only a day to respond via email and almost an immediate response once I emailed them the info they requested. It will only take about 5 business days to get the part. Darwin at customer service..THANK YOU!

I purchased an Envoy kayak and the first time we used it, we discovered that one paddle was shorter than the other, and one of the seat strap hooks failed. Johnathan quickly determined the replacement parts needed, and after replying to his e-mail with a copy of my purchase receipt and shipping address, he said the parts should arrive in 5-7 business days via FedEx. Shortly after I hanging up the phone, I received a confirmation e-mail. Johnathan's service was fast, efficient, and professional. As a former customer services manager, I can say that his level of support was excellent. Keep up the good work.

I have not used the kayak yet. I bought it early and have been waiting for it to warm up. I am hoping to use it in May. So far it is exactly what I had expected after looking at it online. Like I said, I haven't used it yet but I am kind of wishing there was an upgraded seat available, but I knew that when I bought it.

My family and I are building memories with our Lifetime kayak. One of the best investments we've made as a family and we couldn't be happier. What I love about our Kokanee is its versatility to shuffle the seats, in the case that you don't want to have two people on the kayak. You can move the seat to the middle position and take it out by your self. Its a great feature. Plenty of storage. Wont break your back packing it around. Love it. If you could put some money down of something and be guaranteed a heart full of memories. This would be it. -Cheers

We bought a Lifetime tandem kayak about two years ago, and have enjoyed it greatly. However, in transit, one of our hatch covers must have blown off. With a quick email to Lifetime, including a description and model number, Lifetime replaced the hatch cover for us free of charge. Now that's what I call service!