Bought a kokanee kayak years ago and I happened to lost one of the seats so I contacted lifetime to see if they sold them because I can’t find the exact one anywhere. CS sent me one at no charge! I love this kayak and also love my fisher lifetime kayak I’ve had for years. Great quality kayaks and and great customer service! Thanks

I purchased an Envoy kayak and the first time we used it, we discovered that one paddle was shorter than the other, and one of the seat strap hooks failed. Johnathan quickly determined the replacement parts needed, and after replying to his e-mail with a copy of my purchase receipt and shipping address, he said the parts should arrive in 5-7 business days via FedEx. Shortly after I hanging up the phone, I received a confirmation e-mail. Johnathan's service was fast, efficient, and professional. As a former customer services manager, I can say that his level of support was excellent. Keep up the good work.

I needed a few replacement parts and I was a little upset that I couldn't just order it from the website. So I reached out to customer service and Terry went above and beyond to see to my request. The kayak seems great and I have no hesitations but really I am just stoked there are companies that are still putting customer service as top priority. Thank you.

I've had this kayak for a while now. i've used it in lakes and in the ocean. i've launched into surf with no problem (we did get wet). the seats got lost over time and customer service sent me new seats, no questions asked! its a bit heavy for one person but i've paddled out on it by myself. stable in the water. easy to add modifications. the only drawback is no netting or anything else inside the "storage holes"

I bought recently a kayak tandem and it does not came with one of the seat, so I reach to lifetime service and the agent Alan reply me very fast and say that will sent me the replacement in only two days the replacement arrived. Thank you for the excelent service.

Many problems, bought as tandem kayat for grandson. Unable to use because of its' weight(75 lbs) design(wide body) unable to use with any wave action on windy days, seat is terrible(after 20 minutes your back hurts), difficulty adding attachments like fishing pole holder/ trolling motor/better seating. After looking at 100's DYI videos I realize I bought a dud

We have 3 Lifetime Kayaks, 2 singles (a Hydros 85 and a Triton 100) and 1 tandem an Envoy 106). Our home backs up to a freshwater canal and my wife and I along with friends use them frequently. They are stable and fun to operate. We have also been very pleased with responses from the Lifetime Team when needed.

My family and I are building memories with our Lifetime kayak. One of the best investments we've made as a family and we couldn't be happier. What I love about our Kokanee is its versatility to shuffle the seats, in the case that you don't want to have two people on the kayak. You can move the seat to the middle position and take it out by your self. Its a great feature. Plenty of storage. Wont break your back packing it around. Love it. If you could put some money down of something and be guaranteed a heart full of memories. This would be it. -Cheers

This is an excellent choice for a tandem sit-on kayak. Also has room for storage, and can also be used for fishing. But even more important to note is their exceptional customer service. They were very professional and helpful. My kayak was missing one of the hatch covers… they are sending me out another one. Many thanks!!

Just bought our kayak and noticed it was missing a strap piece. I called customer service and they are sending the piece to me. Great customer service. Other than having to wait on hold for a while the person I spoke with was extremely helpful and nice and got my issue taken care of immediately.