I bought this thinking "this is the fridge I've waited for". It's been mostly good. We've had a couple of issues like the cooling fan detaching and causing overheating, a broken lower ice maker, and a couple of other annoyances. I would still buy this fridge again, but it hasn't been the rock solid machine I would expect at its price point. This is a very expensive fridge. I can put a large pizza box in it, I do love my craft ice as a avid whiskey/bourbon drinker... but the air filters and water filters should last longer. There are definitely some warm zone issues, especially when there's a lot of heat/humidity going on.

[This review was collected as part of a promotion.] This fridge was a horrible purchase I have ever made if you want to not lose your money do not buy this model. I had to professional person come 4 times bc of the ice or bc the ice craft ice went out within the 1 year and 3 times it stopped working not getting cold. The person that came to fix it told me this model We’re coming out defected ..

[This review was collected as part of a promotion.] one year and four days after purchase it quit woke up to flood on my floor it took a month to even get a repairman here he could find nothing wrong but still showing error code I plugged back in and it is working but for how long???

I have had nothing but issue after issue after issue with this refrigerator. I happen to be on my 4th round of repairs with a refrigerator that won't cool right, won't freeze right and now LG wants to completely rebuilt it. I have lost all my frozen foods and all my refrigerator items as well. If I could give this a zero star review.. I would. I would expect more out of a company selling a high end expensive fridge like this.

The LG refrigerator is exceeding our expectations. It has great features including the see through door, versatile fridge/freezer compartment and second ice maker. The refrigerator keeps everything at the right temperature and the freezer has a large capacity.

[This review was collected as part of a promotion.] I was excited to have a large refrigerator with 2 ice makers. The size is great but the ice makers are crap!! Never has the ice holders been full. I have to reset them all the time for them to make ice and have had both ice makers replaced multiple times in the 2 1/2 years we have had refrigerator. It makes no sense for me to have 2 ice makers and still have to buy ice. Very disappointed in the very small amount of ice this refrigerator puts out. Also LG premium care service plan has covered the MANY service calls but getting appointments scheduled are a royal pain. Currently waiting for a repair appointment, submitted claim over 2 weeks ago, have contacted claim service for an update via online chat service and still do not have an appointment. Very frustrated, the size doesn’t make up for all the issues.

I was excited for my new refrigerator and I don't understand why the first drawer doesn't shut like the bottom drawer. Looking at all the refrigerators it all has a nice suction and my top drawer is not shutting like I have seen. Looking at the others they all have a nice metal attachment which I feel mine is missing.

[This review was collected as part of a promotion.] 4 years later & not one issue! Super deep/ lots of storage. Love that I don’t have to push a button to switch from ice to water, it’s two separate things. Love that there are multiple storage/organization options

[This review was collected as part of a promotion.] Purchased earlier this year. Love the door in door and dual ice. Did have an issue with a fan motor going out, but with the internet connection, LG could tell there was an issue and notified us and repaired free of charge. Great service!

Despite some of the reviews I chose this LG because of the features. We have a basement freezer so having a lot of upstairs freezer is not that critical and the full convert drawer is the perfect solution. During the full kitchen remodel we accommodated the extra depth and installed in a manner to look built-in. The door-in-a-door is perfect for grabbing milk and yogurt for mornings without opening the entire fridge. The ice and water through the door is a joy after having to open the door on the last fridge and stand there pushing a button on the cabinet with one hand while holding the glass with the other. It’s beyound me how such an arrangement could get an energy star rating! As far as mechanicals are concerned it’s been installed only 5 months so no comment on that as of yet. LG did show a positive customer approach when the warranty was extended from date of purchase to date of actual install (15 months later) as it was purchased during COVID to ensure its availability. So far everything has worked as designed. Love how the water filter is located in a compartment that doesn’t interfere with the storage capacity. We have RO water to the fridge so will not require changes. The compact in-door ice is certainly adequate for our use and also is very space efficient. The Craft Ice bin could be narrower and reach the front of the slide out drawer but it’s a minor design detail. One of the comments indicated that they wished it was more productive but that can be remedied by switching from 3 to 6. We prefer to have fewer which are very clear with the RO water supply. Think that’s enough. If we do experience premature failures I pity LG!