Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.

Thank you for bringing this to our attention, and we are sorry to hear about your LG Refrigerators ice maker not performing as it should! Your review matters to us, and we genuinely value your input. It does not go unnoticed. If you need assistance please private message our LG Social Support team on Facebook or Twitter at LGUSSupport, so we can look into this and find a solution for you! ~Rita

Awesome! We’re happy to know that you had a 5-star experience with your LG products. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Thanks for choosing LG and for being a fantastic customer! If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you. ^Danee

Oh No! That's not the idea we had when we thought of craft ice. However, Thank you for that information MR.CUSTOMER! Because we've had issues with the craft ice balls not ejecting properly LG has released a software update for those units with a craft icemaker. You can also try the following troubleshooting steps showcased in this video https://www.youtube.com/watch?v=XFj0G2xTZL0 The main thing the software update does is it extends the heater time which now loosens the ice balls from the mold and allows them to drop. Once that happens your icemaker will begin back on its regular cycle of making ice. If these steps don't work, you can always reach back out to us for further assistance. ^Tanisha