Greetings! We are so delighted to see that you're having a 5-star experience with your new LG Smart InstaView Door-in-Door Refrigerator with Craft Ice! We hate to be bias, but we feel it is the best in its class! We appreciate you sharing the outstanding features and qualities it possesses, as this will help us to keep enhancing our products for the future! Should you ever need support, don't hesitate to contact us via phone or chat support. The details of these options can be found here: https://www.lg.com/us/support/contact. Enjoy, and yes, live like a boss! ~Rita

If you are referring to the Craft Ice maker, it is normal for 1 batch of ice (3 balls) every 24 hours. If you are referring to your crushed/cubed icemaker, here are a couple of quick tips that you can do to improve volume of ice. 1. I would check whether or not the icemaker sensor is obstructed. Foreign substances or frost on sensor will interrupt ice production. 2. Check the water supply line for ice clogging the line. You want to make sure that this is free and clear of ice so that your icemaker can get the water it needs to produce ice. 3. Check to see if the icemaker shutoff arm is obstructed. If your icemaker is equipped with the electronic ice shutoff sensor, you need to make sure that there is a clear path between the two sensors at all time. For additional tips and tricks check out page 55 and 56 in the troubleshooting section of your owner's manual: https://gscs-b2c.lge.com/downloadFile?fileId=57KaxIG4LVYG4XBy6G2N0w. I hope you find this helpful. ^Jennifer

Thank you for taking this time to communicate with us about your concern. We'd love to get a better understanding of the issue, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~ Tanisha

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy

We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Refrigerators, please visit https://www.lg.com/us/refrigerators. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane