Hi Gcman, we understand your issue with your icemaker is keeping you from enjoying the best experience your fridge has to offer. Please allow our social media team the opportunity to help resolve this! So that we can look into this, send us a DM on Twitter or a PM on Facebook. Our handle for these platforms is @LGUSSupport. We look forward to your message as it would be a pleasure to assist you with the issues you're having! ^Chris

Awesome! We’re happy to know that you had a 5-star experience with your LG products. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Thanks for choosing LG and for being a fantastic customer! If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you. ^Danee

If you are referring to the Craft Ice maker, it is normal for 1 batch of ice (3 balls) every 24 hours. If you are referring to your crushed/cubed icemaker, here are a couple of quick tips that you can do to improve volume of ice. 1. I would check whether or not the icemaker sensor is obstructed. Foreign substances or frost on sensor will interrupt ice production. 2. Check the water supply line for ice clogging the line. You want to make sure that this is free and clear of ice so that your icemaker can get the water it needs to produce ice. 3. Check to see if the icemaker shutoff arm is obstructed. If your icemaker is equipped with the electronic ice shutoff sensor, you need to make sure that there is a clear path between the two sensors at all time. For additional tips and tricks check out page 55 and 56 in the troubleshooting section of your owner's manual: https://gscs-b2c.lge.com/downloadFile?fileId=57KaxIG4LVYG4XBy6G2N0w. I hope you find this helpful. ^Jennifer

We hate to hear you have had this issue with your fridge and happy to hear and RA was submitted.^Sandy