No complaints! I did my research and found this to be reasonably priced and have exactly what I need. First time with bottom loader - LOVE IT. Hot water is super hot - excellent for instant coffee, tea and hot chocolate. Water comes out way faster than my older unit provided by Sparkletts, which is great for loading coffee machine with water.

I love this water dispenser! Worth every penny. It is compact and made with quality. I love the fact that I can just slide the 5 gallon bottle into the dispenser rather than flipping it over like other models. The water gets cold which I love and the hot water is piping so be careful. I have nothing but good things to say about this dispenser!

Easy to load. Hard for me to pick up bottles and turn them over, anymore. This eliminates that issue. I can scoot it across the floor and get it into the bottom very easily. Keeps water cold and hot. Dispensers work great. No complaints. Good purchase for the money.

I purchased this water cooler after terminating my water contract. I was concerned with accurate water temperature (I like really cold or really hot water). I've had this cooler for about a month and it's been awesome. The water temperature is as it should be. It's an added bonus to have the bottom load feature so I don't have to hoist up any more bottles. I'm not sure though if this will impact dispensing the last little bit of water that's usually helped by the gravity if being upside down. We'll see.

The unit works great, But we like to fill our water bottles and jugs which are almost impossible to fit under the spigots. Also the bottles we use have a narrow opening on top, which is smaller than the spigots. If you are buying this to fill cups or glasses that are 12 oz or less you will not have a problem.

The product arrived very quick and setup was extremely easy. Being able to load the water bottle from the bottom is a plus. The cold water is perfect and having the hot water is awesome. It is very stylish and easy to use. This has been a great addition to our household.

Like the water dispenser. 3 things that I'm not as happy about. 1st is the height of the dispenser. I'm 5'10" and I have to really bend down to fill my bottle or glass. 2nd is I wish it had a dispenser light and not just the night light. The design is hard to see inside the bottle to see how full. 3rd is the way the lever to dispense water is very short. If you fill your glass or bottle you have to pull away slowly so that it doesn't drip.

We bought this cooler to replace the one we had. The one we had we had to lift the bottles up to put them on. we love the bottom load. It is easy to replace and it keeps the water really cold and hot. Primo also has a great video online to watch for cleaning. We have had this now for 2 weeks and love it.

This is so easy to set up and use - our second Primo bottom load. We decided to upgrade after having our previous cooler for 10 years or so. We will never go back to a top load! Very easy to turn off while traveling to save on electricity. And Sam's Club has the BEST PRICE...and FREE SHIPPING on this item! Can't beat that! It arrived within 48 hours of ordering, extremely well packaged for shipping.

We have had this for two weeks now and I am not sure how I feel about it. It is quite noisy and oddly when you are trying to fill water bottles for example you constantly spill water. So there is a learning curve to figuring out how to do it because of the way the dispensing handles fit to bottles and cups. However having the water bottle on the bottom is extremely great after always having to lift them up and put on top. Now it is so unbelievably easy to slide one out and slide the next one in. That value alone is why we have kept the unit for the moment. I have a feeling we will put up with the noise and rattling for that convenience alone.