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Customer reviews for Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black for
Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black
4.5 out of 5 stars
stars1,817 ratings763 reviews
  1. 5 stars77% (1,392)
  2. 4 stars10% (182)
  3. 3 stars3% (61)
  4. 2 stars3% (54)
  5. 1 star7% (128)

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Showing 751-760 of 763 reviews
Mar 11, 2021
Preshissofresh
1 out of 5 stars review

Dented

The machine itself works "ok" but arrived extremely dented and the bottom door didn't seem to close Iike it should. Came in today and will return it asap

Helpful?24QA2EKCX4GW13897155801
reply from PrimoWaterCustomerService

Thank you for providing your feedback. We apologize for any inconvenience this may have caused and, we would love the opportunity to assist with this matter. To better assist you, can you please message us the phone number and address associated with your account to the following email: social@primowater.com? We look forward to hearing from you.Thank you - Cassandra P.

Dec 21, 2021
April
1 out of 5 stars review

Great for a Year

Highly disappointed that this only worked for a year.

Helpful?24QA2EKCX4GW13897155801
reply from PrimoWaterCustomerService

Thank you for providing your feedback. We apologize for any inconvenience this may have caused and, we would love the opportunity to assist with this matter. To better assist you, can you please message us to the following email: social&#64;primowater.com? We look forward to hearing from you.<br />Thank you - Michael P.

Dec 9, 2021
Madge
2 out of 5 stars review

NOISY

So disappointed, every time it dispenses water it continually makes a loud noise

Helpful?24QA2EKCX4GW13897155801
reply from Supplier Response

Hi Madge,<br /><br />Thank you for reaching out. I’d love to help you with this. Usually, when this occurs, it is because of the way the hose lays on the bottle. Dispense water, so it begins to pump, and then stop dispensing and open the door. You can usually see the hose vibrating against the bottle. Just reposition the probe, and that typically fixes it.  <br /><br />If it does not fix it, we will need to look at other options. You can either email us at social&#64;primowater.com or you will need to call customer service. Troubleshooting effectiveness is at its highest when it is over the phone, and the customer is at the machine. Since we are unable to call out, please call us at (844) 237-7466 Monday-Friday between the hours of 10 am and 6 pm EST to do further troubleshooting so that we may get your product back into working order. Please have the serial number and model number handy when you call. It is on the back of the machine.  <br /><br />If you decide to e-mail instead of call, please fill out the information below  <br />Picture of the back of the unit:  <br />Picture of original purchase receipt: <br />Full Name:  <br />Phone number:  <br />Shipping address:  <br />Model number:  <br />Serial Number (10 digits on a white sticker on back of unit):  <br />What brand of water do you drink?:  <br />Is this your first dispenser purchase (any brand), what made you decide to purchase a dispenser if this is your first?: <br /><br />Best Regards,<br /><br />José R.

Jan 31, 2022
Wanda Pena
2 out of 5 stars review

Missing Part

Just got the machine and it is missing the tube for the hot water.. Can someone please help

Helpful?24QA2EKCX4GW13897155801
reply from PrimoWaterCustomerService

Thank you for providing your feedback. We apologize for any inconvenience this may have caused and, we would love the opportunity to assist with this matter. To better assist you, can you please message us to the following email: social@primowater.com? We look forward to hearing from you.Thank you – Michael P.

Apr 27, 2021
message
4 out of 5 stars review

nice but noisy

Super convenient for our family but it is very noisy while cooling the water

Helpful?24QA2EKCX4GW13897155801
reply from PrimoWaterCustomerService

Thank you for the kind words! We&#39;re so glad to receive the positive feedback. We regret any inconvenience that you may have experienced. Please do not hesitate to email us at social&#64;primowater.com to further assist any concerns or questions regarding our products and equipments. <br />Kind Regards,<br />Prescilla

Mar 14, 2018
AMBER VALDEZ
5 out of 5 stars review

I really like this product

I really like this product

Helpful?24QA2EKCX4GW13897155801
Jul 7, 2020
Julieann
2 out of 5 stars review

Dented

Received this last week with a big dent in the door.

Helpful?24QA2EKCX4GW13897155801
reply from PrimoWaterCustomerService

Thank you for bringing this matter to our attention. We are sorry to hear that your dispenser door had a dent in it. Can you please email us at social@dsservices.com with the following below information, as we would like to look into other options that may be available to resolve the concerns?Full Name:  Phone number: Shipping address: Model number:  Serial Number (10 digits on a white sticker on back of unit):  What brand of water do you drink?:  Is this your first dispenser purchase (any brand), what made you decide to purchase a dispenser if this is your first?  Thank you,Debra H.

Mar 15, 2018
MARLON SMITH
5 out of 5 stars review

I like the product from you, thanks

I like the product from you, thanks

Helpful?24QA2EKCX4GW13897155801
Mar 15, 2018
REX BAKER
5 out of 5 stars review

I like the product from you, thanks

I like the product from you, thanks

Helpful?24QA2EKCX4GW13897155801
Oct 27, 2020
Patty
3 out of 5 stars review

I purchased this about a year ago and it recently stopped pumping water.

Helpful?24QA2EKCX4GW13897155801
reply from Supplier Response

Thank you for alerting us of this matter. We are sorry to hear that you are experiencing issues with your Primo dispenser, we would be more than happy to assist you.<br /><br />Can you please email us at social@dsservices.com with the below information filled out, as we would like to review other options that may be available to you? <br />· A Picture of the back of the unit: <br />· Full Name: <br />· Email address:<br />· Phone number: <br />· Shipping address: <br />· Model number: <br />· Serial Number (10 digits on a white sticker on back of unit): <br />· What brand of water do you drink?: Is this your first dispenser purchase (any brand), what made you decide to purchase a dispenser if this is your first? <br /> <br />Thank you, Debra H.