Thank you for providing your feedback. We apologize for any inconvenience this may have caused and, we would love the opportunity to assist with this matter. To better assist you, can you please message us the phone number and address associated with your account to the following email: social@primowater.com? We look forward to hearing from you.Thank you - Cassandra P.

Thank you for providing your feedback. We apologize for any inconvenience this may have caused and, we would love the opportunity to assist with this matter. To better assist you, can you please message us to the following email: social&#64;primowater.com? We look forward to hearing from you.<br />Thank you - Michael P.

Hi Madge,<br /><br />Thank you for reaching out. I’d love to help you with this. Usually, when this occurs, it is because of the way the hose lays on the bottle. Dispense water, so it begins to pump, and then stop dispensing and open the door. You can usually see the hose vibrating against the bottle. Just reposition the probe, and that typically fixes it.  <br /><br />If it does not fix it, we will need to look at other options. You can either email us at social&#64;primowater.com or you will need to call customer service. Troubleshooting effectiveness is at its highest when it is over the phone, and the customer is at the machine. Since we are unable to call out, please call us at (844) 237-7466 Monday-Friday between the hours of 10 am and 6 pm EST to do further troubleshooting so that we may get your product back into working order. Please have the serial number and model number handy when you call. It is on the back of the machine.  <br /><br />If you decide to e-mail instead of call, please fill out the information below  <br />Picture of the back of the unit:  <br />Picture of original purchase receipt: <br />Full Name:  <br />Phone number:  <br />Shipping address:  <br />Model number:  <br />Serial Number (10 digits on a white sticker on back of unit):  <br />What brand of water do you drink?:  <br />Is this your first dispenser purchase (any brand), what made you decide to purchase a dispenser if this is your first?: <br /><br />Best Regards,<br /><br />José R.

Thank you for providing your feedback. We apologize for any inconvenience this may have caused and, we would love the opportunity to assist with this matter. To better assist you, can you please message us to the following email: social@primowater.com? We look forward to hearing from you.Thank you – Michael P.

Thank you for the kind words! We&#39;re so glad to receive the positive feedback. We regret any inconvenience that you may have experienced. Please do not hesitate to email us at social&#64;primowater.com to further assist any concerns or questions regarding our products and equipments. <br />Kind Regards,<br />Prescilla

Thank you for bringing this matter to our attention. We are sorry to hear that your dispenser door had a dent in it. Can you please email us at social@dsservices.com with the following below information, as we would like to look into other options that may be available to resolve the concerns?Full Name:  Phone number: Shipping address: Model number:  Serial Number (10 digits on a white sticker on back of unit):  What brand of water do you drink?:  Is this your first dispenser purchase (any brand), what made you decide to purchase a dispenser if this is your first?  Thank you,Debra H.

Thank you for alerting us of this matter. We are sorry to hear that you are experiencing issues with your Primo dispenser, we would be more than happy to assist you.<br /><br />Can you please email us at social@dsservices.com with the below information filled out, as we would like to review other options that may be available to you?<br />· A Picture of the back of the unit: <br />· Full Name: <br />· Email address:<br />· Phone number: <br />· Shipping address: <br />· Model number: <br />· Serial Number (10 digits on a white sticker on back of unit): <br />· What brand of water do you drink?: Is this your first dispenser purchase (any brand), what made you decide to purchase a dispenser if this is your first? <br /> <br />Thank you, Debra H.