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Customer reviews for Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black for
Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black
4.5 out of 5 stars
stars1,817 ratings763 reviews
  1. 5 stars77% (1,392)
  2. 4 stars10% (182)
  3. 3 stars3% (61)
  4. 2 stars3% (54)
  5. 1 star7% (128)

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Showing 721-730 of 763 reviews
Mar 5, 2020
Jered
5 out of 5 stars review

Hot is hot and cold is cold

[This review was collected as part of a promotion.] It’s really nice to have water at your finger tips to make tea, or fill up a water bottle and be the appropriate temperature instantly. My wife has an electric tea kettle, but it doesn’t make hot water instantly like this water dispenser does.

Review from primowater.com
Helpful?24QA2EKCX4GW13897155801
Mar 3, 2020
bekkah72
5 out of 5 stars review

Best purchase yet

[This review was collected as part of a promotion.] I had been purchasing bottled water by the case for a few years. Love that the bottle goes right side up and gets drawn into the cooler vs having a big bottle to flip over and deal with. The machine is quiet and only has a low groan while refilling with water. I have it in an office kitchen, so there isn’t any noise to bother anyone. Hot water is hot and great for making tea, the cool water is good and the cold water is nice and cold.LED light isn’t overpowering, but lights up the tray well. I have no complaints about this cooler at the moment. We save a lot of money by filling up our bottles on our own at the self-service station near you, versus a bottle delivery service or bottled water. Can’t go wrong with this cooler. Cold water is just the right temperature, hot is great for instant noodles & coffee or tea. Seems to be made very well. Sturdy and surprisingly lighter than I had thought it would be. I think its a solid purchase and well worth every cent. Love everything about it and I don't worry about wasting water because everyone uses it before its time to change the bottle. Last thing I love about this is I am not having all the waste from so many empty bottles and It looks super sleek .

Review from primowater.com
Helpful?24QA2EKCX4GW13897155801
Jan 10, 2025
Primo pro
1 out of 5 stars review

Handle broke after 1-1/2 years.

Handle broke after 1-1/2 years.

Helpful?24QA2EKCX4GW13897155801
May 11, 2021
Wally
4 out of 5 stars review

Verified Purchase

Water

Great buy

Helpful?24QA2EKCX4GW13897155801
reply from Supplier Response

Good Morning,<br />Thank you for watering us with love. We are very glad to hear about your great experience with your Primo water dispenser. <br />Best Regards,<br />José R.

Oct 9, 2023
Georgie61
5 out of 5 stars review

Verified Purchase

Great addition to a new home

Housewarming gift

Helpful?24QA2EKCX4GW13897155801
Jul 28, 2021
Glenda
3 out of 5 stars review

Verified Purchase

Too short

Too short for office

Helpful?24QA2EKCX4GW13897155801
reply from Supplier Response

Thank you for providing your feedback. We apologize for any inconvenience this may have caused and, we would love the opportunity to assist with this matter. To better assist you, can you please message us at the following email: social&#64;primowater.com? We look forward to hearing from you.<br />Thank you - Cassandra P.

Dec 17, 2023
Jacob Castillo
5 out of 5 stars review

Verified Purchase

Love it

I like it

Helpful?24QA2EKCX4GW13897155801
May 7, 2023
KeyEmJay
5 out of 5 stars review

Great Dispenser!

I have had this dispenser for three years now, it has not failed my family.

Helpful?24QA2EKCX4GW13897155801
Dec 21, 2018
Carolyn
2 out of 5 stars review

horrible

Stopped working after 5 months

Helpful?24QA2EKCX4GW13897155801
Nov 11, 2020
Vuong
1 out of 5 stars review

Not a good one.

I purchased it a last year so it stop working now. It was 2 year warranty but i lost my received.

Helpful?24QA2EKCX4GW13897155801
reply from PrimoWaterCustomerService

Good Morning,<br /><br />Thank you for alerting us of this matter. We are sorry to hear that you are experiencing issues with your Primo dispenser, we would be more than happy to assist you.<br /><br />Can you please email us at social@primowater.com with the below information filled out, as we would like to review other options that may be available to you?<br />A Picture of the back of the unit: <br />Full Name: <br />Email address:<br />Phone number: <br />Shipping address: <br />Model number: <br />Serial Number (10 digits on a white sticker on back of unit): <br />What brand of water do you drink?: <br />Is this your first dispenser purchase (any brand), what made you decide to purchase a dispenser if this is your first? <br /><br />Best Regards,<br /><br />José R.