Good Morning,<br />Thank you for watering us with love. We are very glad to hear about your great experience with your Primo water dispenser. <br />Best Regards,<br />José R.

Thank you for providing your feedback. We apologize for any inconvenience this may have caused and, we would love the opportunity to assist with this matter. To better assist you, can you please message us at the following email: social&#64;primowater.com? We look forward to hearing from you.<br />Thank you - Cassandra P.

Good Morning,<br /><br />Thank you for alerting us of this matter. We are sorry to hear that you are experiencing issues with your Primo dispenser, we would be more than happy to assist you.<br /><br />Can you please email us at social@primowater.com with the below information filled out, as we would like to review other options that may be available to you?<br />A Picture of the back of the unit: <br />Full Name: <br />Email address:<br />Phone number: <br />Shipping address: <br />Model number: <br />Serial Number (10 digits on a white sticker on back of unit): <br />What brand of water do you drink?: <br />Is this your first dispenser purchase (any brand), what made you decide to purchase a dispenser if this is your first? <br /><br />Best Regards,<br /><br />José R.