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Customer reviews for Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black for
Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black
4.5 out of 5 stars
stars1,817 ratings763 reviews
  1. 5 stars77% (1,392)
  2. 4 stars10% (182)
  3. 3 stars3% (61)
  4. 2 stars3% (54)
  5. 1 star7% (128)

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Showing 681-690 of 763 reviews
Nov 22, 2019
none
3 out of 5 stars review

It's just ok.

The delivery was fast and on time, and the cooler looks nice; however, it's very loud. I didn't expect that. It hums loudly as it cycles through the cooling process every few minutes. Also, speaking of the cold water, it's not super cold.....more like cool.

Helpful?24QA2EKCX4GW13897155801
reply from Supplier Response

I’d love to help you. We do not have techs, but we can get someone on the phone to go through troubleshooting with you step by step to figure out what is going on and look at other potential options. <br /><br />Troubleshooting effectiveness is at its highest when it is over the phone and the customer is at the machine. Since we are unable to call out, please call us between 10am and 6 pm EST, Monday-Friday at (844) 237-7466 to do further troubleshooting so that we may get your product back into working order. Please have the serial number and model number handy when you call. It is on the back of the machine.

Mar 1, 2020
Angela18
5 out of 5 stars review

Excellent

[This review was collected as part of a promotion.] I truly loved this product it has a nice clean taste of water and it's so easy to use you just pop open the door and insert the water in instead of the old struggle where you would drop water doing it upside down I do recommended to others

Review from primowater.com
Helpful?24QA2EKCX4GW13897155801
Mar 4, 2020
Arcazulas
4 out of 5 stars review

works great

[This review was collected as part of a promotion.] Love this machine. The water is perfectly cold and also heats it to the right temp. It is a little noisy for cooling the water but it is tolerable. I do like the bottom loading feature of it over the top loading, as it is just to hard for me to lift the water so I can replace it myself this way.

Review from primowater.com
Helpful?24QA2EKCX4GW13897155801
Mar 4, 2020
Lesliew
5 out of 5 stars review

Love it!

[This review was collected as part of a promotion.] I’ve been wanting a water cooler forever, so tired of lugging cases of bottled water home. Also too much plastic in the environment, feeling guilty! But I’ve had off because I didn’t the look of the “office” water cooler in my home. Then I found this sleek, stainless piece that hides the water. Fits into my decor, and works fantastic for hot or cold

Review from primowater.com
Helpful?24QA2EKCX4GW13897155801
Mar 1, 2020
sayanosora
4 out of 5 stars review

Very convenient!

[This review was collected as part of a promotion.] This Primo bottom loading water dispenser makes life a lot easier for us; we used to run downstairs to get water for our kids throughout the day, now we have this water dispenser upstairs and it saved up a lot of energy (especially in the middle of the night) to be able to get both cold and hot water right outside our bedrooms. I also like that it is bottom loading therefore I do not need to lift the bottle when refilling. The water dispenser itself is very straightforward and easy to set up as well. I did not realize what a difference having a water dispenser close to our bedrooms will make and now I do not think I can go back to not having it here!

Review from primowater.com
Helpful?24QA2EKCX4GW13897155801
Dec 21, 2023
lorraine
2 out of 5 stars review

cold stops dispensing after awhile

bought this and after 2 1/2 years had trouble dispensing cold water, but hot will work. others had similar problems. trouble shooted and got working but nows keeps happening frequently. luckily bought extened warrenty and in process of requesting return or refund. will not buy this one again. enjoyed it when it worked and looked nice.

Helpful?24QA2EKCX4GW13897155801
Oct 30, 2019
magda
5 out of 5 stars review

Love it!

I bought this for my home and it replaced a traditional water dispenser, since my son moved out it was difficult for me and my daughter to add the water dispenser, with this one life is much easier since we just have to slide it in without having to struggle to mount it over the top and water spilling everywhere. Getting ready to buy another one as a Xmas gift for my daughter.

Helpful?24QA2EKCX4GW13897155801
Nov 23, 2019
RedCardinal
5 out of 5 stars review

OMG - Why did I wait so long to get this?

I can't believe I've rented a top loader from my water company for over 20 years. I've wanted a bottom loader for the last 3 years and got this on sale at Sams. Like they say it's the little things that matter. My favorite favorite thing about this water dispenser is the push paddles to fill your glass/cup with only using one hand for the cold and hot (hot needs a quick safety push of the button but you don't need to hold). I love the bottom loading, so I don't have to heft up the heavy water bottles. It's not that I can't, just don't want to. With my old dispenser, I had to hold the glass with one hand and hold the spicket lever with the other. This one just makes life easier. If I had one suggestion for a future upgrade, it would be to put a night or LED light above where the water fills (instead of the middle of the unit) so you can see it fill at night. All-in-all, I am in love with this unit. I'll let you know if anything changes.

Helpful?24QA2EKCX4GW13897155801
reply from Supplier Response

We are so happy with your satisfaction! Have a great and safe holiday.

Mar 25, 2020
Aehanson
4 out of 5 stars review

Works well but larger than expected

[This review was collected as part of a promotion.] This water dispenser works well and provides a good option for hot or cold water in the garage of our house, but the entire thing was much larger and heavier than anticipated. However, it is still a great product that I would recommend.

Review from primowater.com
Helpful?24QA2EKCX4GW13897155801
Feb 27, 2020
Janet123
5 out of 5 stars review

So convenient

[This review was collected as part of a promotion.] Primo Deluxe Bottom Loading Water Dispenser is perfect. At anytime I can get clean cold water. I love the dual water dispenser system. If I feel like a cup of tea, all I have to do is fill a cup from the hot water side. No longer am I waiting for a teapot to boil. The kids love it too. Ice cold water I can trust to hydrate my family.

Review from primowater.com
Helpful?24QA2EKCX4GW13897155801