Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black for
Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black
Back to item details
4.5 out of 5 stars
stars
1,817 ratings763 reviews
  1. 5 stars77% (1,392)
  2. 4 stars10% (182)
  3. 3 stars3% (61)
  4. 2 stars3% (54)
  5. 1 star7% (128)

Member photos

  • +36 images
Sort by |
Showing 671-680 of 763 reviews
Mar 11, 2023
Reviewer name: RS
1 out of 5 stars
1 out of 5 stars review

bad quality

I don’t recommend this product, it stopped working suddenly.

Helpful?24QA2EKCX4GW13897155801
Nov 21, 2025
Reviewer name: William
1 out of 5 stars
1 out of 5 stars review

Where's the Water?

The dispenser is fine. The problem is that Sam's in Oct of 2025 no longer carries the water that goes into it on the website for curbside pick up.

Helpful?24QA2EKCX4GW13897155801
Aug 6, 2020
Reviewer name: Steph
2 out of 5 stars
2 out of 5 stars review

Returning this...

The machine doesn’t recognize that there is a jog of water in it so while it will dispense it, it won’t cool or warm the water.

Helpful?24QA2EKCX4GW13897155801
reply from PrimoWaterCustomerService

Thank you for reaching out. Primo Water dispensers range in temperatures. Cold water will generally be between 37F and 50F while hot water is generally between 182F and 210F. Model number 601144 has a slightly lower hot temperatures ranging between 176F and 198F.  If you feel that the unit is not reaching the cold temperatures mentioned, please follow the below troubleshooting tips: Turn off switches on the back and unplug your machine. While the machine is turned off and unplugged, dispense about 4 cups of water from the cold dispenser. Then, plug the machine back on and turn on only the green switch. Allow one hour for the unit to cool the water before checking the temperature. Link to video: https://www.youtube.com/watch?v=7ZKp3fOgkfo&feature=youtu.beIf this does not resolve the issues, please email us at social@dsservices.com with your name, address, phone number, a picture of the back of the unit, model number, serial number, please advise what brand of water you drink and whether this is your first dispenser purchase.Thank you,Debra H.

Sep 16, 2023
Reviewer name: VeeTex
1 out of 5 stars
1 out of 5 stars review

Bad buy

Bought one unit from Sams in 2020 within 6 months it stop working. Primo replaced that unit with a similar model and now it no longer will dispense cold water even after trouble shooting. Very poorly made. Do not buy.

Helpful?24QA2EKCX4GW13897155801
Feb 18, 2020
Reviewer name: Lisa Johnson
2 out of 5 stars
2 out of 5 stars review

Loud as heck!

This water dispenser is louder than my 10 years old fridge and my new wave oven together. Should’ve read the reviewS before making the purchased!!!!!!!!!!!!! Don’t buy if noise is a factor for you.

Helpful?24QA2EKCX4GW13897155801
reply from PrimoWaterCustomerService

Usually, when this occurs, it is because of the way the hose lays on the bottle. Dispense water, so it begins to pump, and then stop dispensing and open the door. You can usually see the hose vibrating against the bottle. Just reposition the probe, and that typically fixes it. If it does not fix it, please reach out to us so that we can review other options. Please call us at (844) 237-7466 Monday-Friday between the hours of 10 am and 6 pm EST to do further troubleshooting so that we may get your product back into working order. Please have the serial number and model number handy when you call. It is on the back of the machine.

Aug 24, 2020
Reviewer name: Fangsoup
5 out of 5 stars
5 out of 5 stars review

love!

I love this, super simple and it will pay for itself eventually. The water is cold and perfectly hot. Simple setup, modern looking. 10/10 would recommend

Helpful?24QA2EKCX4GW13897155801
reply from PrimoWaterCustomerService

Thank you for the kind words! We are so glad you are happy with your new Primo dispenser. It means a lot to us to hear from customers, like yourself!

Feb 14, 2019
Reviewer name: cjsmileys7
4 out of 5 stars
4 out of 5 stars review

Cannot remember when I did not have the Primo!

Easy getting hot or cold water! Unit is in my office. Had a couple problems getting empty light to turn off. Just had to move the bottle and pump. I have had this unit for a year. Water I get is free from a spring!

Helpful?24QA2EKCX4GW13897155801
Mar 4, 2020
Reviewer name: Lesliew
5 out of 5 stars
5 out of 5 stars review

Love it!

[This review was collected as part of a promotion.] I’ve been wanting a water cooler forever, so tired of lugging cases of bottled water home. Also too much plastic in the environment, feeling guilty! But I’ve had off because I didn’t the look of the “office” water cooler in my home. Then I found this sleek, stainless piece that hides the water. Fits into my decor, and works fantastic for hot or cold

Review from primowater.com
Helpful?24QA2EKCX4GW13897155801
Mar 2, 2020
Reviewer name: Charity
5 out of 5 stars
5 out of 5 stars review

It's great!

[This review was collected as part of a promotion.] I never invested in one of these because I thought the water would be so expensive, but it is actually very affordable. This one is great because you don't have to pick up a heavy bottle and turn it upside down! It's great to have hot or cold water available right when you want or need it.

Review from primowater.com
Helpful?24QA2EKCX4GW13897155801
Mar 3, 2020
Reviewer name: FelAnnRod
5 out of 5 stars
5 out of 5 stars review

Great Product!!

[This review was collected as part of a promotion.] We have a Primo Water Dispenser at the office and I love it, so I was super excited to get the Primo Deluxe Bottom Loading Water Dispenser to try at home. Where we live in Michigan the water is undrinkable so this is an awesome addition to our home!!

Review from primowater.com
Helpful?24QA2EKCX4GW13897155801