Thank you for reaching out. Primo Water dispensers range in temperatures. Cold water will generally be between 37F and 50F while hot water is generally between 182F and 210F. Model number 601144 has a slightly lower hot temperatures ranging between 176F and 198F.  If you feel that the unit is not reaching the cold temperatures mentioned, please follow the below troubleshooting tips: Turn off switches on the back and unplug your machine. While the machine is turned off and unplugged, dispense about 4 cups of water from the cold dispenser. Then, plug the machine back on and turn on only the green switch. Allow one hour for the unit to cool the water before checking the temperature. Link to video: https://www.youtube.com/watch?v=7ZKp3fOgkfo&feature=youtu.beIf this does not resolve the issues, please email us at social@dsservices.com with your name, address, phone number, a picture of the back of the unit, model number, serial number, please advise what brand of water you drink and whether this is your first dispenser purchase.Thank you,Debra H.

Thank you for the kind words! We are so glad you are happy with your new Primo dispenser. It means a lot to us to hear from customers, like yourself!

Usually, when this occurs, it is because of the way the hose lays on the bottle. Dispense water, so it begins to pump, and then stop dispensing and open the door. You can usually see the hose vibrating against the bottle. Just reposition the probe, and that typically fixes it. If it does not fix it, please reach out to us so that we can review other options. Please call us at (844) 237-7466 Monday-Friday between the hours of 10 am and 6 pm EST to do further troubleshooting so that we may get your product back into working order. Please have the serial number and model number handy when you call. It is on the back of the machine.

Good Morning,<br />Thank you for reaching out to us. We are very sorry to hear that you are having issues with your Primo water dispenser. <br /><br />Any 5 or 3-gallon bottle should work; however, please note that American Maid brand bottles do not fit our dispensers.<br /><br />We&#39;d love to help you with the bottle light situation as well. If you reach behind the bottle, there is a small elbow. Press the pipes tight into the elbow, and the elbow on to the pump. Watch the video below for step by step instructions:   <br />https://www.youtube.com/watch?v&#61;_ZV36EQnj4A<br /><br />If it does not fix it, we will need to look at other options. You can either send us an email at social&#64;primowater.com or you will need to call customer service. Troubleshooting effectiveness is at its highest when it is over the phone, and the customer is at the machine. Please call us at (844) 237-7466 Monday-Friday between the hours of 10 am and 6 pm EST to do further troubleshooting so that we may get your product back into working order. Please have the serial number and model number handy when you call. It is on the back of the machine.   <br /><br />If you decide to e-mail instead of call, please fill out the information below   <br />Picture of the back of the unit:  <br />Full Name:  <br />Phone number:  <br />Shipping address:  <br />Model number:  <br />Serial Number (10 digits on a white sticker on back of unit):  <br />What brand of water do you drink?:  <br />Is this your first dispenser purchase (any brand), what made you decide to purchase a dispenser if this is your first?: <br /><br />Best Regards,<br /><br />José R.