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Customer reviews for Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black for
Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black
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4.5 out of 5 stars
stars1,817 ratings763 reviews
  1. 5 stars77% (1,392)
  2. 4 stars10% (182)
  3. 3 stars3% (61)
  4. 2 stars3% (54)
  5. 1 star7% (128)

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Showing 571-580 of 763 reviews
Oct 3, 2021
Walt
5 out of 5 stars review

Verified Purchase

What works well

Works great

Helpful?24QA2EKCX4GW13897155801
reply from PrimoWaterCustomerService

Thanks for watering us with love! We appreciate the compliment, and we are so happy to hear about your positive experience. Thank you - Cassandra P.

May 6, 2023
Qrs Construction
5 out of 5 stars review

Verified Purchase

Great product

Good product works well.

Helpful?24QA2EKCX4GW13897155801
Jun 1, 2022
Kaylece
2 out of 5 stars review

Soooo loud!!

The dispenser itself was great but the cooling system was so loud!!! And it kept getting louder!! Would not buy again.

Helpful?24QA2EKCX4GW13897155801
reply from Supplier Response

Hello Kaylece, and thanks for contacting us. I’d love to help you with this. Usually, when this occurs, it is because of the way the hose lays on the bottle. Dispense water, so it begins to pump, and then stop dispensing and open the door. You can usually see the hose vibrating against the bottle. Just reposition the probe, and that typically fixes it. If this does not fix it, please send us an email to social@primowater.com and we will be happy to provide further assistance. Best regards, Michael P.

Nov 14, 2017
Sr
1 out of 5 stars review

breaks too fast

I have bought two of these since March 2017 and both have broken. The water keeps leaking. Made of poor materials

Helpful?24QA2EKCX4GW13897155801
Apr 26, 2022
Nely
4 out of 5 stars review

Verified Purchase

No child lock for the cold water

I'll give the five stars if it had lock for the cold water also so my toddler wouldn't be playing with it.

Helpful?24QA2EKCX4GW13897155801
reply from Supplier Response

Hello, Thanks for the support, Nely. It is customers like you that make us love what we do! Best Regards, Michael P.

Jul 1, 2022
Suzanne
1 out of 5 stars review

Little use - Lasted 11 months

Not worth the money or the hassle. Very little use - maybe went through 10 water jugs and it no longer works. So disappointed.

Helpful?24QA2EKCX4GW13897155801
Oct 9, 2022
Kirkmur
3 out of 5 stars review

Worked great, until now.....

I've had this unit for a little over a year, and all of the sudden the cold water side won't dispense any water.

Helpful?24QA2EKCX4GW13897155801
Jun 29, 2022
debra billingsley
4 out of 5 stars review

The hot water is not working and the cold water is not cold.Just hooked it up well hubby did. What are we doing wrong.

Helpful?24QA2EKCX4GW13897155801
Nov 21, 2025
William
1 out of 5 stars review

Where's the Water?

The dispenser is fine. The problem is that Sam's in Oct of 2025 no longer carries the water that goes into it on the website for curbside pick up.

Helpful?24QA2EKCX4GW13897155801
Jan 11, 2025
Mrsmitch
4 out of 5 stars review

Good product

I like it, it works great. BUT it starts to get loud. Usually in the AM, not sure if its becouse we havent gotten water all night but its loud and annoying. It does stop after use but Ugh.

Helpful?24QA2EKCX4GW13897155801