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Customer reviews for Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black for
Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black
4.5 out of 5 stars
stars
1,817 ratings763 reviews
  1. 5 stars77% (1,392)
  2. 4 stars10% (182)
  3. 3 stars3% (61)
  4. 2 stars3% (54)
  5. 1 star7% (128)

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Showing 571-580 of 763 reviews
Jun 13, 2018
Reviewer name: Unhappy lifelong customer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Easy to use. Water is really cold.

Works great in our gym.

Helpful?24QA2EKCX4GW13897155801
Jul 1, 2022
Reviewer name: Suzanne
1 out of 5 stars
1 out of 5 stars review

Little use - Lasted 11 months

Not worth the money or the hassle. Very little use - maybe went through 10 water jugs and it no longer works. So disappointed.

Helpful?24QA2EKCX4GW13897155801
Oct 9, 2022
Reviewer name: Kirkmur
3 out of 5 stars
3 out of 5 stars review

Worked great, until now.....

I've had this unit for a little over a year, and all of the sudden the cold water side won't dispense any water.

Helpful?24QA2EKCX4GW13897155801
Apr 26, 2022
Reviewer name: Nely
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

No child lock for the cold water

I'll give the five stars if it had lock for the cold water also so my toddler wouldn't be playing with it.

Helpful?24QA2EKCX4GW13897155801
reply from Supplier Response

Hello, Thanks for the support, Nely. It is customers like you that make us love what we do! Best Regards, Michael P.

Nov 14, 2017
Reviewer name: Sr
1 out of 5 stars
1 out of 5 stars review

breaks too fast

I have bought two of these since March 2017 and both have broken. The water keeps leaking. Made of poor materials

Helpful?24QA2EKCX4GW13897155801
Jun 1, 2022
Reviewer name: Kaylece
2 out of 5 stars
2 out of 5 stars review

Soooo loud!!

The dispenser itself was great but the cooling system was so loud!!! And it kept getting louder!! Would not buy again.

Helpful?24QA2EKCX4GW13897155801
reply from Supplier Response

Hello Kaylece, and thanks for contacting us. I’d love to help you with this. Usually, when this occurs, it is because of the way the hose lays on the bottle. Dispense water, so it begins to pump, and then stop dispensing and open the door. You can usually see the hose vibrating against the bottle. Just reposition the probe, and that typically fixes it. If this does not fix it, please send us an email to social@primowater.com and we will be happy to provide further assistance. Best regards, Michael P.

Jun 29, 2022
Reviewer name: debra billingsley
4 out of 5 stars
4 out of 5 stars review

The hot water is not working and the cold water is not cold.Just hooked it up well hubby did. What are we doing wrong.

Helpful?24QA2EKCX4GW13897155801
Jan 11, 2025
Reviewer name: Mrsmitch
4 out of 5 stars
4 out of 5 stars review

Good product

I like it, it works great. BUT it starts to get loud. Usually in the AM, not sure if its becouse we havent gotten water all night but its loud and annoying. It does stop after use but Ugh.

Helpful?24QA2EKCX4GW13897155801
Nov 21, 2025
Reviewer name: Christian
1 out of 5 stars
1 out of 5 stars review

Cold water stopped working after only 2 years

We bought this product in mid 2023 and now the cold dispenser freezes every day so we have to turn it off every other day. This is not a very well made product and I do not recommend buying it.

Helpful?24QA2EKCX4GW13897155801
Sep 20, 2018
Reviewer name: GinaG
4 out of 5 stars
4 out of 5 stars review

Great, Simple, Clean

Works great! ONE negative- if you already have water bottles they may be too tall to fit under the machine. I ended up having to buy Primo water bottles.

Helpful?24QA2EKCX4GW13897155801