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Customer reviews for Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black for
Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black
4.5 out of 5 stars
stars1,817 ratings763 reviews
  1. 5 stars77% (1,392)
  2. 4 stars10% (182)
  3. 3 stars3% (61)
  4. 2 stars3% (54)
  5. 1 star7% (128)

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Showing 381-390 of 763 reviews
Sep 19, 2022
KBA
5 out of 5 stars review

Verified Purchase

Nice for kitchen

Easy to set up. I bought if for my daughter and she had no problem setting the machine in place. It is a beautiful addition to her small kitchen.

Helpful?24QA2EKCX4GW13897155801
Feb 12, 2026
CM
5 out of 5 stars review

Asking a Question..

I purchased my Primo Pro, awhile back and it's Awesome!! Never got my hot water to work, all good? By chance can anyone tell me do the filter ever need replacing and if so, where can I get it?

Helpful?24QA2EKCX4GW13897155801
May 21, 2022
hope
1 out of 5 stars review

only worked for 8 months

received it as a mothers day gift. only lasted 8 months. went to our local sams store where it was bought and since i didn't have the purchase receipt i could not exchange it.

Helpful?24QA2EKCX4GW13897155801
reply from PrimoWaterCustomerService

Thank you for providing your feedback. We apologize for any inconvenience this may have caused and, we would love the opportunity to assist with this matter. To better assist you, can you please send us an email to social@primowater.com? We look forward to hearing from you. Thank you - Michael P.

Jan 19, 2025
mo
1 out of 5 stars review

Poor product

This is my 2nd dispenser in 2 years and they both went out, water keeps freezing. So there is no hot or cold water and it is very loud when it is working

Helpful?24QA2EKCX4GW13897155801
Jul 24, 2019
Cris
1 out of 5 stars review

DO NOT BUY!!

We bought this cooler worked great at first. Then started to freeze up. Called company they would not replace. Says it's the compressor. I guess this is a known issue for these.

Helpful?24QA2EKCX4GW13897155801
Nov 13, 2020
mikevalmike
1 out of 5 stars review

Reservoir leaks

I bought this just over a month ago and the reservoir has already failed and leaks all over the place, while endlessly draining water jugs. This thing is a piece of junk and I cannot recommend against it strongly enough.

Helpful?24QA2EKCX4GW13897155801
reply from PrimoWaterCustomerService

Good Morning,<br /><br />Thank you for bringing this matter to our attention. Below are a few troubleshooting tips to assist in resolving this matter:<br /><br />Bottom Loader: <br /><br />The leaking sounds like the unit is overflowing. On most bottom loaders, there is a hole that allows excess water to escape from the cold water reservoir if the pump is sending too much water. This link would show how to take care of it: https://youtu.be/SRfnmQOUcLs. If the video doesn’t help, the unit may have a failed sensor, in which case you would need to contact customer service to do further troubleshooting.  <br /><br />If it does not fix the issue, please email us at Primo@primowater.com or contact us at 844-237-7466. Our Customer Care Agents are available Monday through Friday 8:00 a.m. – 9:00 p.m. EST and Saturday 9:00 a.m. – 6:00 p.m. EST.<br /><br />Best Regards,<br /><br />José R.

Jul 2, 2022
Mara
4 out of 5 stars review

Verified Purchase

Recomendo!

Esse dispenser atendeu minhas expectativas! A água fica geladinha e fácil de manusear! Única coisa é que ele faz um pouco de barulho quando está refrigerando?

Helpful?24QA2EKCX4GW13897155801
Dec 26, 2018
Poor
1 out of 5 stars review

Freezes up

We Bought this model 8 months ago and it has already stopped working properly. Continually freezing up when plugged in and dispenser won't dispense water. We unplug unit to thaw plug it in and it freezes up again

Helpful?24QA2EKCX4GW13897155801
Feb 26, 2023
Junk that ruined my house
1 out of 5 stars review

Complete piece of iunk

After 18 months leaked and spewed waters all over my hardwood floors. Cupping and damaging the floors. Not not mention the water leaked through the ceiling in my finished basement. Malfunctioning piece of garbage

Helpful?24QA2EKCX4GW13897155801
Jun 1, 2024
CM
4 out of 5 stars review

Issue unable to get hot water!

It been a month since I've received this product, so far so good. The only issue I having is I can get my hot water going, not sure if there's something else needed or want. If anyone can share what I am missing, I greatly appreciate your kindness:)

Helpful?24QA2EKCX4GW13897155801