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Customer reviews for Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black for
Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black
4.5 out of 5 stars
stars
1,817 ratings763 reviews
  1. 5 stars77% (1,392)
  2. 4 stars10% (182)
  3. 3 stars3% (61)
  4. 2 stars3% (54)
  5. 1 star7% (128)

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Showing 381-390 of 763 reviews
Jan 19, 2025
Reviewer name: mo
1 out of 5 stars
1 out of 5 stars review

Poor product

This is my 2nd dispenser in 2 years and they both went out, water keeps freezing. So there is no hot or cold water and it is very loud when it is working

Helpful?24QA2EKCX4GW13897155801
May 21, 2022
Reviewer name: hope
1 out of 5 stars
1 out of 5 stars review

only worked for 8 months

received it as a mothers day gift. only lasted 8 months. went to our local sams store where it was bought and since i didn't have the purchase receipt i could not exchange it.

Helpful?24QA2EKCX4GW13897155801
reply from PrimoWaterCustomerService

Thank you for providing your feedback. We apologize for any inconvenience this may have caused and, we would love the opportunity to assist with this matter. To better assist you, can you please send us an email to social@primowater.com? We look forward to hearing from you. Thank you - Michael P.

Jun 1, 2024
Reviewer name: CM
4 out of 5 stars
4 out of 5 stars review

Issue unable to get hot water!

It been a month since I've received this product, so far so good. The only issue I having is I can get my hot water going, not sure if there's something else needed or want. If anyone can share what I am missing, I greatly appreciate your kindness:)

Helpful?24QA2EKCX4GW13897155801
Jul 2, 2022
Reviewer name: Mara
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Recomendo!

Esse dispenser atendeu minhas expectativas! A água fica geladinha e fácil de manusear! Única coisa é que ele faz um pouco de barulho quando está refrigerando?

Helpful?24QA2EKCX4GW13897155801
Oct 11, 2020
Reviewer name: Anonymous
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Prefer bottle on the top

Disliked bottom loading feature. The probe that goes into the water bottle just didn't feel ideal. Seems more hygienic to use gravity, with bottle on the top. I switched to another model by Primo. Happy with that one!

Helpful?24QA2EKCX4GW13897155801
reply from PrimoWaterCustomerService

Thank you for taking the time to share your positive experience with us and for your loyalty to the Primo brand.

Jul 24, 2019
Reviewer name: Cris
1 out of 5 stars
1 out of 5 stars review

DO NOT BUY!!

We bought this cooler worked great at first. Then started to freeze up. Called company they would not replace. Says it's the compressor. I guess this is a known issue for these.

Helpful?24QA2EKCX4GW13897155801
Feb 7, 2019
Reviewer name: Lindsey
1 out of 5 stars
1 out of 5 stars review

2nd one stopped working

We are on our second dispenser. The first one was returned after a week. The second one we have had for about 8 months and it just stopped working all of the sudden. Hoping sams will take it back

Helpful?24QA2EKCX4GW13897155801
Feb 11, 2023
Reviewer name: Cheryl
2 out of 5 stars
2 out of 5 stars review

Leaked Everywhere

We had this cooler for a year and loved it. But, all of a sudden it was a waterfall of water from a unknown location after getting a glass of water. Should last longer then a year. Would not recommend

Helpful?24QA2EKCX4GW13897155801
Nov 13, 2020
Reviewer name: mikevalmike
1 out of 5 stars
1 out of 5 stars review

Reservoir leaks

I bought this just over a month ago and the reservoir has already failed and leaks all over the place, while endlessly draining water jugs. This thing is a piece of junk and I cannot recommend against it strongly enough.

Helpful?24QA2EKCX4GW13897155801
reply from PrimoWaterCustomerService

Good Morning,<br /><br />Thank you for bringing this matter to our attention. Below are a few troubleshooting tips to assist in resolving this matter:<br /><br />Bottom Loader: <br /><br />The leaking sounds like the unit is overflowing. On most bottom loaders, there is a hole that allows excess water to escape from the cold water reservoir if the pump is sending too much water. This link would show how to take care of it: https://youtu.be/SRfnmQOUcLs. If the video doesn’t help, the unit may have a failed sensor, in which case you would need to contact customer service to do further troubleshooting.  <br /><br />If it does not fix the issue, please email us at Primo@primowater.com or contact us at 844-237-7466. Our Customer Care Agents are available Monday through Friday 8:00 a.m. – 9:00 p.m. EST and Saturday 9:00 a.m. – 6:00 p.m. EST.<br /><br />Best Regards,<br /><br />José R.

Feb 26, 2023
Reviewer name: Junk that ruined my house
1 out of 5 stars
1 out of 5 stars review

Complete piece of iunk

After 18 months leaked and spewed waters all over my hardwood floors. Cupping and damaging the floors. Not not mention the water leaked through the ceiling in my finished basement. Malfunctioning piece of garbage

Helpful?24QA2EKCX4GW13897155801