This is my 2nd dispenser in 2 years and they both went out, water keeps freezing. So there is no hot or cold water and it is very loud when it is working

I purchased my Primo Pro, awhile back and it's Awesome!! Never got my hot water to work, all good? By chance can anyone tell me do the filter ever need replacing and if so, where can I get it?

This is more of a question. When i first got this, the blue button could be pushed in and i thoughy maybe its a lock feature for kids. But now the button cannot be pushed and seems to have no purpose and the manual doesnt say what it is for. Does anyone know?? I know its working just fine but would love to know if it is a lock as i have a 3 year old and 1 year old who could try playing with it.

I have purchased 2 of these dispensers for myself and 2 more as gifts. My first dispenser stopped dispensing water after about a year. I purchased a new motor, but it still did not work. I went through the troubleshooting tips, which made it work one more time, then it quit again. I contacted Primo, and they said I needed another hose. I ordered the hose, but it still did not resolve the issue (it took about a month to receive the hose). I really like the convenience of the dispenser, so I ordered another one. Once again, after about a year, it has stopped dispensing. I will not throw away any more money purchasing their products.

The worst machine and customer service I have ever had the misfortune of having to deal with. 1st one we purchased broke within 3 months! Sams would not return exchange or refund the purchase. My family wanted to get another one thinking it was just a bad one so we unfortunately purchased another Primo machine and lo and behold it broke again. Water just stops coming out. We looked online for help tried everything they said to do nothing worked so they said it must be frozen. Lucky us... Again even more rude customer service to deal with... needless to say won't purchase another one and certainly won't recommend this product or this company, they don't stand by their products at all.

Nice water dispenser. Hit and cold works great. Easy to install 5 gallon water jug

Happy with my water dispenser

Nice but I wish the cold option you could lock like the hot option

Love this. Hot water at the push of a button!

Liked it. It works well and has safety features like hot water lock, empty bottle inficator.