Hello SWA , Thanks for watering us with love! We appreciate the compliment, and we are so happy to hear about your positive experience. Please let us know if you need further assistance. Thank you - Cassandra P.

Hello Andrew,Thank you for taking the time to provide us your feedback, as your feedback is extremely valuable to us. Please let us know if you need further assistance. Thank you - Cassandra P.

Hello AC, and thank you for reaching out to us and we sincerely apologize for the issues that you are experiencing with your dispenser. If you have not tried it, turn off switches on the back and unplug your machine. While the machine is turned off, dispense about 4 cups of water from the cold dispenser. Then, plug the machine back on and turn on only the green switch. Allow one hour for the unit to cool the water before checking the temperature. If this does not solve your issue, please provide the following information in an email to social@primowater.com so we may further assist you: Picture of the back of the unit:  Picture of original purchase receipt: Full Name:  Phone number:  Shipping address:  Email Address: Model number:  Serial Number (10 digits on a white sticker on back of unit): Best regards, Michael