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Customer reviews for Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black for
Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black
4.5 out of 5 stars
stars1,817 ratings763 reviews
  1. 5 stars77% (1,392)
  2. 4 stars10% (182)
  3. 3 stars3% (61)
  4. 2 stars3% (54)
  5. 1 star7% (128)

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Showing 21-30 of 763 reviews
Oct 5, 2020
Lori
2 out of 5 stars review

Verified Purchase

Not too happy but okay

Compared to my older dispenser, this does not keep the water as cold as I like it. There is now way to control the temperature. The cold option is a turn off or on option.

Helpful?24QA2EKCX4GW13897155801
reply from Supplier Response

Good Afternoon,<br /><br />Thank you for reaching out. I’d love to help you find a solution to this issue. Let’s try to get you fixed up!<br /><br />If you have not tried it, turn off switches on the back and unplug your machine. While the machine is turned off and unplugged, dispense about 4 cups of water from the cold dispenser. Then, plug the machine back on and turn on only the green switch. Allow one hour for the unit to cool the water before checking the temperature. <br /><br />If it does not fix it, we will need to look at other options. Please send us an email to social@primowater.com along with the following information:<br />Picture of the back of the unit:<br />Full Name:<br />Phone Number:<br />Shipping Address: <br />Model Number: <br />Serial Number (10 digits on a white sticker on back of unit):<br />What brand of water do you drink?:<br />Is this your first dispenser purchase (any brand), what made you decide to purchase a dispenser if this is your first?<br /><br />Best Regards,<br /><br />José R.

Jan 9, 2025
Russ
5 out of 5 stars review

Verified Purchase

Healthy

To have great tasting water and very hot water all in one has been a way for us to get away from tap water. It just tastes great and the unit makes it so easy to drink healthy

Helpful?24QA2EKCX4GW13897155801
Jun 27, 2017
Cetinred
5 out of 5 stars review

Verified Purchase

I'm loving it

I am enjoying my Primo water hot/cold dispenser. I love the convenience without the monthly payments and having my ice cold water and or piping hot for tea or noodles.

Helpful?24QA2EKCX4GW13897155801
Jan 3, 2025
Javelinahog
5 out of 5 stars review

Verified Purchase

No More Plastic Bottles of Water !!!!

A very stylish and well-designed water dispenser at a very good price. Both hot and cold water ready at the touch. Has a safety feature built in so that toddlers cannot dispense hot water.

Helpful?24QA2EKCX4GW13897155801
Apr 28, 2025
Webrowns
5 out of 5 stars review

Verified Purchase

Excellent choice

We were replacing our Primo Bottom Liad water dispenser that we bought several years ago. This is pretty much the same dispenser with a little update to the style. We love our Primo water dispenser.

Helpful?24QA2EKCX4GW13897155801
Jun 11, 2023
Mcpcat
2 out of 5 stars review

Verified Purchase

Meh!

I’ve had for two weeks and am considering returning. The hot water is hot but the cold water is slightly cool, my last dispenser was ice cold. I’m not sure if it’s defective. I will give it another week.

Helpful?24QA2EKCX4GW13897155801
Mar 19, 2017
Coffeemaze
4 out of 5 stars review

Verified Purchase

Very Good!

Very Happy with dispenser. Easy to load. No more lifting 5 gal bottles. One downside the cold water does not get as cold as I like. It gets very cool but not ice cold.

Helpful?24QA2EKCX4GW13897155801
Nov 25, 2020
Michael
5 out of 5 stars review

Verified Purchase

Love it

Bought one of these for my mom a few months ago and she liked it so much that I bought one for myself and love it. I also bought the water bottle caddy so I ha e 4 bottles total.

Helpful?24QA2EKCX4GW13897155801
reply from Supplier Response

Thank you for taking the time to share your positive experience with us and for your loyalty to the Primo brand.

Jul 27, 2022
MS
2 out of 5 stars review

Verified Purchase

Water spills

Water spills every time you pull away with your water. The design is weird, it seems like the water dispenser should be farther from the button so you don’t spill literally every .. time.

Helpful?24QA2EKCX4GW13897155801
Nov 8, 2023
MRB
4 out of 5 stars review

Verified Purchase

Primo Water Dispenser

This was very easy ro set-up and has worked just as advertised. I really enjoy the instant hot water. The only complaint that we do have is it is a little loud and randomly makes weird noises.

Helpful?24QA2EKCX4GW13897155801