I bought this cooler to replace an older unit. The older unit had the water jug on the top. I spilled water every time I changed it. No matter how careful I was. So I decided to give this one a try. To replace the water jug you just open the door and replace it. No more lifting. The water comes out cold and the hot water, very hot. It’s so convenient to make tea or coffee. The hot water has a safety feature, to prevent children from burns. You can also turn off the hot water switch in back if you choose. It also light’s up red when your running out of water. I liked it so much I bought one for the guest house.

I bought this Primo Water Dispenser for my son and his family, who live in Texas. They were going through at least a case of bottled water each day and I felt this would probably be more cost effective for them in the long run. I am so glad I purchased your product. It is pretty, efficient, effective, and totally satisfactory. All the family loves it.

My family has been very pleased with the water dispenser. Easy to use, and looks pleasant enough. The one and only draw back is the cold water tap is very accessable to my toddler grandchildren. However, the hot water spigot has a safety button that has to be pushed before hot water will dispense. Why can't they do that same system for the cold side??

This device looks nice aesthetically, it also has features like hot and cold, dispenser light, and an easy lower refill location at the bottom. What I don’t particularly enjoy about this model is the paddles to dispense water. It makes it hard for large containers like water bottles and coffee pots to be filled. The tower also has a loud refill noise which can be heard upstairs if you have a quiet home. Other than that it works as expected.

It's been a month since I purchased this item. Wake up in the morning, grab a bag of oatmeal. No need to heat water. Push the button on the Primo, like magic. Hot hot water is dispensed. It gets hot in Az. No need to store bottles of water in fridge. Push the blue button on the Priego. Cold, Cold water. Ice not needed. Love it. Buying one for daughter's birthday .

Although I had issue with first unit I got, the door hinge being broken even with packing tape and shipping package fully intact. The pin was made of plastic and seem to have sheared off probably during assembly. When I brought it back to club the folks in customer service did outstanding job of exchanging my purchase with another unit in store on the same day and assisted with getting it and loading it in my car

This water dispenser work great. The hot water is very hot,and the cold water is very cold. It is easy to load and remove bottles from it.This works very well for my family and I. I would definitely recommend this to any person looking to buy a water dispenser.

I love the ease of the bottom loading machine. The problem I see is you can’t set almost any container below the spout and push it back to fill. The space is to small for insulated bottles to sit and the pressure spot is to short for smaller glasses. So you have to hold the glass you’re using completely which is sometimes hard for little ones and elderly who may have difficulty with this.

This water dispenser has been a fantastic addition to our kitchen. It’s used often by everyone in the family. I love that I have both hot and/or cold water at the push of a button. The bottom load is a must in my opinion for ease of changing out new/empty water jugs. My only complaint is that the dispenser door never seems to be properly attached. The door hinge is properly attached at the bottom, near floor however on the top of the door where the tray is... it just kind of rests against the unit. Therefore it’s just sorta hanging on by a thread which is a little annoying. I’m not sure if the door was damaged at some point but we really can’t figure out how to properly fix this issue. There are zero door attachment details in the instructions so I’m thinking this isn’t a typical problem. Other than that the dispenser works perfectly for all our water needs.

Very Happy with dispenser. Easy to load. No more lifting 5 gal bottles. One downside the cold water does not get as cold as I like. It gets very cool but not ice cold.