Just read the previous reviews!! After a year and a half it stopped dispensing cold water. I work on on refrigerated items and found that the thermostat was faulty causing the water to freeze and not dispense. Also while freezing the float stop would stick in the open position causing water to leak on floor. And of course no replacement thermostat to order. Will buy a name brand water cooler next time.

Been buying from Sams the 45 pack of 16 ounce bottles, now I can get rid of empty water bottles all over the house and won't be hauling the empty bottles to the recycling bin at our remote dump site. Only had it for a couple of weeks just hope it lasts for a long time to come, Yes I would recommend it to friends.

It worked perfectly for the warranty 1 year but after it was too late to replace it stopped working. It freezes and the cold water won’t dispense until you unplug it for hours to thaw out. Whatever this is it’s happening to multiple customers and at this point it should be remedied for free or have a maintenance tutorial for people who have invested in this product.

This is the second Primo dispenser we purchased. The first one stopped cooling after 4 years. The second one stopped heating after a year and a half. Now 2 years later, it won't dispense water as the pump has stopped working. Customer Service couldn't explain the heating problem with the flashing heating light. They sent me a .pdf copy of the manual and coupons for water refills. I replied twice to the person who e-mailed me with more information, without a reply from them. Not helpful at all. Of course the warrenty has expired.

I bought this 3 weeks ago and it worked great for the first 2 weeks, then when I replaced the water bottle it would start to chill and then would flash that the bottle was empty. Then it stopped chilling and no water came out. I just returned it and brought a new one home. Hope we have better luck with this one!

Trusting the reviews I purchased this water dispenser. Almost immediately it began making loud noises. All the time! The noises got worse to the point that it’ll keep you up from another room with the door closed and I’m a heavy sleeper. I exchanged it and in less than a weeks time this one is unbearable.

Lasted 18 months with low usage of 3-4 bottles per month. The hot and cold option was fine. The room temperature water was a waste of time as there is no dispenser to facilitate usage as there is with the hot and cold option. One has to wait for a small pump to extract and discharge the water from the actual bottle. Expected the unit to last longer than it did. Will not purchase another for replacement.

Bought one that lasted a year. Had a freon leak and reservoir kept freezing up. Used it a ton, so chalked it up to heavy use. Bought another one, started leaking from under the reservoir after a week, and we couldn't exactly pinpoint the leak to try a DIY repair. Warranty is a joke. You have to pay to ship it to the company so they can assess the problem. Shipping is half or more of the original purchase price! Not worth the hassle. Switching to Culligan so they can take care of the maintenance and deliver water to my home.

I bought one for my sons household. It broke within a year, but they have a family of five so it got lots of use. I bought one for myself and I am the only user and the motor quit in a year. So if you are going to buy one, make sure to get the warranty, I didn't. But I feel it should have lasted longer than a year.

I bought this Aug 2021. Everything so far works good except, I have noticed this month that there is a loud noise that comes on. Right now it’s 12:35 AM. I’m in my room and I hear a loud noise which is from the machine it’s self. There is nothing sitting in it or anything around it. It is away from the wall and nothing else to cause this noise. It is so disturbing at this point. I have tried to move the machine on other days when this noise turns on and nothing. If I’m watching TV I have to turn up the volume to avoid the sound. It is now 12:44 Am and the noise has finally stopped.