This is the second Primo dispenser we purchased. The first one stopped cooling after 4 years. The second one stopped heating after a year and a half. Now 2 years later, it won't dispense water as the pump has stopped working. Customer Service couldn't explain the heating problem with the flashing heating light. They sent me a .pdf copy of the manual and coupons for water refills. I replied twice to the person who e-mailed me with more information, without a reply from them. Not helpful at all. Of course the warrenty has expired.

I purchased the water dispenser about a week ago and it took us a few days to open it but when we opened it we noticed that the door was broken. Ok not a big deal we will take it back. We took it back and got another one, only to get it home open it up and the door is broken on this one as well. I am very disappointed that is happened not once but twice. We will take this one back and we will not purchase it again.

Had my unit for a couple years, and was very satisfied with how it worked. Recently went opening it to clean it I've noticed that it began developing black mold in areas that are very difficult to reach or clean. I did find black mold in the water cooling container. Be very cautious and even with regular cleaning it's difficult to get every spot clean. Just a warning.

It worked perfectly for the warranty 1 year but after it was too late to replace it stopped working. It freezes and the cold water won’t dispense until you unplug it for hours to thaw out. Whatever this is it’s happening to multiple customers and at this point it should be remedied for free or have a maintenance tutorial for people who have invested in this product.

Worked good for 1 year. I babied this primo water dispenser and it still broke shortly after warranty expired 😪 😢 😒 😑 faulty cold water thermostat. It's possible to fix with a generic thermostat, but they don't have a manufacturer replacement. Because most people will just buy another. This is bad business Sam's Club. You are going to lose a consistent customer over $179.

We have had this for almost 5 years and still works perfectly. We go through about 15 Gallons a week. We use both the Hot and Cold and have had no issues. The bottom loader is great, just slides in. Plus, when the water is low, a red light will come on reminding you to change the water bottle. I highly recommend.

Been buying from Sams the 45 pack of 16 ounce bottles, now I can get rid of empty water bottles all over the house and won't be hauling the empty bottles to the recycling bin at our remote dump site. Only had it for a couple of weeks just hope it lasts for a long time to come, Yes I would recommend it to friends.

I bought this 3 weeks ago and it worked great for the first 2 weeks, then when I replaced the water bottle it would start to chill and then would flash that the bottle was empty. Then it stopped chilling and no water came out. I just returned it and brought a new one home. Hope we have better luck with this one!

We ordered one of these water dispensers for pick up at Sam’s. When we brought it home and took it out of the box, it was damaged. We went back to Sam’s, stood in the customer service line for over 30 minutes to exchange it for a different one. When we brought the second dispenser home and opened the box, it was damaged! We had to go back to Sam’s a third time to return the second damaged dispenser. Very frustrating experience.

Quick set up