We have had this for almost 5 years and still works perfectly. We go through about 15 Gallons a week. We use both the Hot and Cold and have had no issues. The bottom loader is great, just slides in. Plus, when the water is low, a red light will come on reminding you to change the water bottle. I highly recommend.

Performs as expected

Had my unit for a couple years, and was very satisfied with how it worked. Recently went opening it to clean it I've noticed that it began developing black mold in areas that are very difficult to reach or clean. I did find black mold in the water cooling container. Be very cautious and even with regular cleaning it's difficult to get every spot clean. Just a warning.

Stopped working after 5 months, I've called customer care and even sent my information to the manufacturer's website. So I have been in contact with two personnel in reference to my system not working. I am very disappointed in this product and wished I could get my money back. The manual primo hand pump works better, no flaws there.

We ordered one of these water dispensers for pick up at Sam’s. When we brought it home and took it out of the box, it was damaged. We went back to Sam’s, stood in the customer service line for over 30 minutes to exchange it for a different one. When we brought the second dispenser home and opened the box, it was damaged! We had to go back to Sam’s a third time to return the second damaged dispenser. Very frustrating experience.

Will not shut off and noisy. 1st, it was noisy at the pickup pump was defective with vibration 2nd, when I dispensed the hot hat water, it would not shut off even after unplugging the thing it continued to siphon out even after bottle was removed. This item was ordered and I should have heeded the previous reviews.

After a few weeks we are annoyed with a loud rattle sound that happens intermittently. Worst is at night. Its in our laundry room but is so loud, we can hear it everywhere in the house. We moved a rug under it, and another time we just shut it off. I emailed Sams, They are replacing it. So We are hopeful the second one will be good.

Worked good for 1 year. I babied this primo water dispenser and it still broke shortly after warranty expired 😪 😢 😒 😑 faulty cold water thermostat. It's possible to fix with a generic thermostat, but they don't have a manufacturer replacement. Because most people will just buy another. This is bad business Sam's Club. You are going to lose a consistent customer over $179.

Quick set up

I bought one for my sons household. It broke within a year, but they have a family of five so it got lots of use. I bought one for myself and I am the only user and the motor quit in a year. So if you are going to buy one, make sure to get the warranty, I didn't. But I feel it should have lasted longer than a year.