We liked the look & the fact that it was a bottom load & the price was reasonable. As soon as we set it up it was really loud. Within the first 3 weeks the cold water went out. Switch no longer turns the light on. The good news is the noise is less (not gone). We are returning it. Not sure yet what we will buy. These are made so poorly.

This does what it's supposed to do but there's a significant problem with it that you MUST consider. It's bizarre. At first, few months go by and I thought "geez the people leaving reviews saying it's loud must be nuts, this thing isn't loud"... but as I sit here and this thing is probably over 2 years at this point, IT IS SOOOO FREAKIN LOUD. It started to be loud a few months after we got it and now at this point it's excrutiating. No, it's nothing sitting on top of the dispenser rattling. There's nothing on top. It's all the machine vibrating its own parts or something. It's flabbergasting. It's this continuously loud noise, and it lasts for while then resumes a few hours later. It's insanity. I tried to add a video but the review wouldn't push through for some reason. At this point, I'm about to get a different water dispenser. I didn't give it 1 stars because I mean, it works fine, water-wise, for its purpose. But truly, the amount of constant sound this thing makes is unreasonable.... I typed this whole review and it's STILL doing the noise since I stopped videoing.... Ridiculous.

I purchased this 2.5 years ago and everything worked okay until it stopped dispensing cold water. I tried everything and almost gave up, until I discovered a YouTube video of a man explaining the temperature gauge goes bad and the cold water freezes solid. He recommend turning off the water cooler for 24 hours and then see if it dispenses water. I tried it and it worked! I was relieved that I didn't have to buy a new one. So for now, I'm unplugging the water cooler everyday to get cold water. One day I forgot, and it wouldn't dispense cold or hot! I had to unplug it again for the ice block to defrost. I'm tired of switching it off and on. It defeats the purpose. Something is wrong with Primos temperature gauge and they know it. The design is aesthetically pleasing, but I would not recommend this to anyone.

I bought this Aug 2021. Everything so far works good except, I have noticed this month that there is a loud noise that comes on. Right now it’s 12:35 AM. I’m in my room and I hear a loud noise which is from the machine it’s self. There is nothing sitting in it or anything around it. It is away from the wall and nothing else to cause this noise. It is so disturbing at this point. I have tried to move the machine on other days when this noise turns on and nothing. If I’m watching TV I have to turn up the volume to avoid the sound. It is now 12:44 Am and the noise has finally stopped.

Product is trash. Told me it was a 2 year warranty after it kept freezing up on me after 20 months. Submitted all documentation just to be told it's actually a 1 year warranty Greedy owners only want to sell more dispensers so they are making crap products. Don't waste your time on this product or their customer service. Just Google Primo issues or check the HD website. I wish I had Googled reviews of them before I bought this POC.

This has worked well overall. Last night I had water all over the floor. I didn't know what happened, so I cleaned it up. Today after work, I came home to water all over my floor again, and it's clearly coming from the dispenser (I can see it dripping when I open the bottle enclosure). Im not sure what to do. Ive enjoyed the water dispensing, but can keep having water all over my floor.

I have purchased 2 of these dispensers for myself and 2 more as gifts. My first dispenser stopped dispensing water after about a year. I purchased a new motor, but it still did not work. I went through the troubleshooting tips, which made it work one more time, then it quit again. I contacted Primo, and they said I needed another hose. I ordered the hose, but it still did not resolve the issue (it took about a month to receive the hose). I really like the convenience of the dispenser, so I ordered another one. Once again, after about a year, it has stopped dispensing. I will not throw away any more money purchasing their products.

This wa a perfect for our family, less waste of empty plastic bottles.

Bought this recently . Great features

Works great, super cold water or super hot water