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Customer reviews for Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black for
Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black
4.5 out of 5 stars
stars1,817 ratings763 reviews
  1. 5 stars77% (1,392)
  2. 4 stars10% (182)
  3. 3 stars3% (61)
  4. 2 stars3% (54)
  5. 1 star7% (128)

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Showing 221-230 of 763 reviews
Jun 17, 2018
Toni
5 out of 5 stars review

Verified Purchase

Cold and Hot!

Great addition to my kitchen. Love the hold water- very hot. Cold is cold- no need for ice. Easy set up. Don't have to lift 5 gallon bottles. Slide right in at the bottom.

Helpful?24QA2EKCX4GW13897155801
Mar 15, 2024
Dayanna
5 out of 5 stars review

Verified Purchase

Amazin product.

Works perfect at my house. We love it. It very easy to put the container underneath the water dispenser. Hot water works perfect to drink hot beverages and cold water works great as well.

Helpful?24QA2EKCX4GW13897155801
Dec 2, 2019
Bogey
5 out of 5 stars review

Verified Purchase

Good option to spending thousands in RO.

Great value and safe option for a small family. We use a “Funnel” shaped glass to fill from Primo so as to avoid spills. See picture attached. The fill speed is adequate. The flow is even and no drips.

Helpful?24QA2EKCX4GW13897155801
Apr 3, 2021
Happy camper
5 out of 5 stars review

Verified Purchase

Happy buyer

Great machine for my home , especially I don't need to do heavy lifting with gallons . I recommend for everyone who don't like hundreds bottle monthly .

Helpful?24QA2EKCX4GW13897155801
reply from Supplier Response

Hello Happy Camper , Thanks for watering us with love! We appreciate the compliment, and we are so happy to hear about your positive experience. Please let us know if you need further assistance. Thank you - Cassandra P.

Dec 3, 2019
MOMKO
5 out of 5 stars review

Verified Purchase

Satisfied customer

Unit is attractive enough to have displayed in my kitchen. Very easy to change water bottles. The whole family is drinking more water and no more individual water bottles in our recycling can!

Helpful?24QA2EKCX4GW13897155801
Dec 12, 2019
D keiffer
5 out of 5 stars review

Verified Purchase

Great buy!

It’s been 1 month and So far we are very happy with this primo water cooler. Water is ice cold and hot water is steaming hot! I like the way it lights up. Some people complained about the loudness of it but it doesn’t bother us at all.

Helpful?24QA2EKCX4GW13897155801
reply from Supplier Response

We are happy to hear about your good experience! Thanks for sharing :)

Jun 19, 2018
Eddie
5 out of 5 stars review

Verified Purchase

Works great!

Been using for about a month. Have rented similar products in the past, so glad I purchased this one. Hot and cold water, fills quickly, and easy to switch out 5 gallon jugs underneath.

Helpful?24QA2EKCX4GW13897155801
Jan 10, 2024
odgreasespot
5 out of 5 stars review

Verified Purchase

Replaced old dispenser

Was bought as a replacement for one just like it. The hot water dispense lever broke after many years of service. We love our water dispenser so bought a replacement.

Helpful?24QA2EKCX4GW13897155801
Aug 2, 2020
Chick
4 out of 5 stars review

Verified Purchase

Very nice looking

Very nice just sliding in the water bottle instead of having to pick it up and put it on top. Very nice looking. I would have given it 5 stars if the cold water would be a little colder. It's cold, but not as cold as my top loading one I had.

Helpful?24QA2EKCX4GW13897155801
reply from Supplier Response

Thank you for reaching out. Primo Water dispensers cold water will generally be between 37F and 50F. If you feel that the unit is not reaching the cold temperatures mentioned, please follow the below troubleshooting tips:<br /><br />Turn off switches on the back and unplug your machine. While the machine is turned off and unplugged, dispense about 4 cups of water from the cold dispenser. Then, plug the machine back on and turn on only the green switch. Allow one hour for the unit to cool the water before checking the temperature. <br /><br />Link to video: https://www.youtube.com/watch?v=7ZKp3fOgkfo&feature=youtu.be<br /><br />If this does not resolve the issues, please email us at social@dsservices.com with your name, address, phone number, a picture of the back of the unit, model number, serial number, please advise what brand of water you drink and whether this is your first dispenser purchase.<br /><br />Thank you,<br /><br />Debra H.

Oct 15, 2024
Quin
5 out of 5 stars review

Verified Purchase

Perfect

I love this water dispenser. It’s perfect for my family and saves me from buying water bottles all month long. My favorite part is the nightlight it comes in handy for the middle of the night water trips.

Helpful?24QA2EKCX4GW13897155801