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Customer reviews for Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black for
Primo Pro-Plus Bottom-Load Hot and Cold Water Dispenser, Black
4.5 out of 5 stars
stars
1,817 ratings763 reviews
  1. 5 stars77% (1,392)
  2. 4 stars10% (182)
  3. 3 stars3% (61)
  4. 2 stars3% (54)
  5. 1 star7% (128)

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Showing 121-130 of 763 reviews
Dec 27, 2018
Reviewer name: Joe
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Door looks crooked and doesn’t stay shut. Cold water is not very cold, hot water not that hot. Also, the levers for dispensing come too close to the spout and it is hard to not have spills because of this

Helpful?24QA2EKCX4GW13897155801
reply from PrimoWaterCustomerService

The door issue sound like something may have happened to the dispenser during the shipping phase that caused the unit to be misaligned. Please give our customer care team a call for assistance. 866 429 7566

Nov 13, 2023
Reviewer name: Josie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Primo water machine

I like the fact that you have hot and cold water It is a bottom machine, where you just push into machine and plug pump back into the bottle a d thats it No heavy lifting over your head

Helpful?24QA2EKCX4GW13897155801
Jul 12, 2019
Reviewer name: Dthomas
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nice looking

We have had this for over a month and so far so good. The employees like the bottom bottle replacement. It looks a lot better than our previous dispenser.

Helpful?24QA2EKCX4GW13897155801
Jul 11, 2019
Reviewer name: Jen ifers39
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Works great to start with

It worked beautifully for the first few containers of water, now it seems as if the pump is going out. We've had it less than a month and plan on returning it. It looks great in our kitchen, just doesn't seem to work well.

Helpful?24QA2EKCX4GW13897155801
Jul 29, 2022
Reviewer name: Queenie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Overjoyed

My family drinks a lot of water and we were running through bottled water like crazy which is very costly. This is the best purchase I've made this year..

Helpful?24QA2EKCX4GW13897155801
Jun 24, 2021
Reviewer name: Madrid697
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great Hit/Cold Water Dispenser

This is a replacement Primo dispenser. The one feature i like on this one is the easy fill by just pushing on the cold water bar and voila. You do have to press red button for hot water but you dont have to hold the button.

Helpful?24QA2EKCX4GW13897155801
reply from PrimoWaterCustomerService

Thanks for watering us with love! We appreciate the compliment, and we are so happy to hear about your positive experience. Thank you - Cassandra P.

Apr 28, 2023
Reviewer name: SteveJ9
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Works Great!

So far so good, was a simple plug and play. Much easier than putting in a giant bottle upside down. Works great a few weeks in, hopefully it holds up for the long haul but even if it only lasts a few years still a great purchase for ease of use.

Helpful?24QA2EKCX4GW13897155801
Jul 20, 2024
Reviewer name: A smith
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love it!

We have had ours about two months now and I love it!! We signed up for Primo water delivery and that is wonderful because I can’t lift anything right now. This way at least the water is delivered and I can get help.

Helpful?24QA2EKCX4GW13897155801
Jan 28, 2025
Reviewer name: Maryb3
1 out of 5 stars
1 out of 5 stars review

Only lasted 6 weeks

Purchased this product 12/13/2024 and it is already broken, it is leaking hot water inside the unit. We woke up to a large puddle in our kitchen and an empty new 4 gallon jug. Do not spend your money on this.

Helpful?24QA2EKCX4GW13897155801
Sep 10, 2020
Reviewer name: Gotcha
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Ideal water dispenser

Ideal storage of 3 or 5 gallon water bottle. Blends nicely with other kitchen appliances. No heavy lifting. Safety button with "hot" water dispense lever to function.

Helpful?24QA2EKCX4GW13897155801
reply from PrimoWaterCustomerService

Thank you for taking the time to share your positive experience with us and for your loyalty to the Primo brand.