Hi GL,<br /><br />Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.<br /><br />To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home&gt; (left directional button) Settings&gt; Support&gt; Remote Control Guide.<br /><br />If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.<br /><br />~Samsung Advisor

Hi Sams Member,<br /><br />Thank you for sharing your thoughts on your DU7200 TV. The TV will upscale any content sent to it as best as possible. The closer your content is to 4K, the better the image will look on the screen. <br /><br />Here are some tips to help improve picture clarity:<br /><br />1) HDMI cables are recommended for optimal HD viewing. <br />2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box. <br />3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.<br />4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings &gt; All Settings&gt; Picture &gt; Expert Settings<br />5) Choose a Picture Mode by going to Settings &gt; All Settings&gt; Picture &gt; Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.<br />6) For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings &gt; All Settings&gt; Picture &gt; Expert Settings &gt; Picture Clarity Settings.<br /><br />Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.<br /><br />~ Samsung Advisor

Hi MH,<br /><br />I&#39;m sorry for any confusion about controlling your Samsung DU7200 TV with Alexa. You can control your external device this way, but you will need to follow the below steps: <br /><br />1. Download the Smartthings App on your Android or Apple device and log in with the same account that you are signed into on your Samsung TV. <br />2. On the app, you will need to add your TV as a device if you have not already done so. <br />3. Using the Amazon Alexa app on your Android or Apple device, connect the app to Smartthings, which should be under Devices&gt; Your Smart Home Skills. Follow the prompts to sign in to your Samsung Account and enable the device.<br /><br />After following the prompts, you should be connected and can now control your Samsung TV with your Alexa device. <br /><br />I hope this helps! if you ever need help, please do not hesitate to contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.<br /><br />~Samsung Advisor

Hi AirG,<br /><br />I am very sorry that you experienced issues with your DU7200 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.<br /><br />~ Samsung Advisor