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Customer reviews for SAMSUNG 85” Class DU7200 Series 4K Smart TV for
SAMSUNG 85” Class DU7200 Series 4K Smart TV
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4.3 out of 5 stars
stars1,177 ratings1,030 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (208)
  3. 3 stars8% (98)
  4. 2 stars5% (58)
  5. 1 star6% (69)
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Showing 1-10 of 1,030 reviews
Sep 6, 2024
Tony Cicarella
5 out of 5 stars review

Verified Purchase

Great TV, easy setup and beautiful picture.

Despite having the first delivery of this TV returned due to damage the SAMS team quickly issued a replacement and pickup of the damaged unit. The second delivery came with no issues and I was able to get it up and running with no problems. Set up was a breeze ( have two other SAMSUNG TVs, I love them). This model has a great picture and pretty good sound. I will probably get a soundbar in the near future. Overall I’m extremely happy with this model.

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May 20, 2025
ron
5 out of 5 stars review

Verified Purchase

85 “ samsung tv

quick delivery and easy setup

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May 21, 2025
Sambi
5 out of 5 stars review

Verified Purchase

Two 👍🏽👍🏽 up.!

The TV is just outstanding.! Color, sound and image are amazing. Love my buy.!

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May 25, 2025
tj
5 out of 5 stars review

Verified Purchase

Fantastic opportunity

I have been wanting an 85inch flat screen , and it was on sale just perfect

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Nov 26, 2024
Rina
5 out of 5 stars review

Verified Purchase

Samsung 85" tv

Tv is huge, picture and sound are great

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Apr 24, 2025
Brad M
5 out of 5 stars review

Verified Purchase

Great value

Great TV, intuitive interface and beautiful picture at a great price!

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May 31, 2025
Srinivas
1 out of 5 stars review

Verified Purchase

Received the damaged item

I received a damaged item and followed up multiple times for a replacement, but it was not accepted. I eventually received a refund.

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reply from Samsung

Hi Srinivas,<br /><br />To best assist you, please contact us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.<br /><br />~Samsung Advisor

Dec 29, 2024
Assa
1 out of 5 stars review

Verified Purchase

Critical Defect for something else

I really don't know what was going on, but 1st TV and 2nd TV for the replacement, both had arrived as broken.

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reply from Samsung

Hi Assa, <br /><br />I&#39;m very sorry you have received two damaged TVs. Please reach out to Sam&#39;s Club to assist you. I&#39;m very sorry for the inconvenience and appreciate your patience. <br /><br />If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:<br />1) LiveChat<br />2) Manuals, Software, &amp; Warranty Info<br /><br />~ Samsung Advisor

Apr 25, 2025
Lingbtime member
1 out of 5 stars review

Verified Purchase

Horrible Shipping experience.

The shipping process is horrible. I paid $99 justbto have who ever delivered it leavevthe TV in my driveway.

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reply from Samsung

Hi Lingbtime member, <br /><br />Thank you for sharing your experience with us. You may want to reach out to Sam&#39;s Club directly to share your experience. <br /><br />If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:<br />1) LiveChat<br />2) Manuals, Software, &amp; Warranty Info<br /><br />~ Samsung Advisor

Jan 12, 2025
ASSA
1 out of 5 stars review

Terrible Refund Process and Garbage Product

The entire process since I purchased this product online at Sam's Club has been a nightmare for me. First, Sam's Club's refund process is completely inaccurate and very slow. It's been 1 month and 10 days since I purchased the product, and 10 days since I returned the second product, but I still haven't received the refund. I've called the customer service center more than 10 times so far, but no one has taken responsibility and processed the refund. It's really disappointing that Sam's Club's customer service level is this bad. Of course, I will definitely get a refund, but their customer service score is absolutely failing. Second, after the first product was delivered with a broken display, I requested a replacement, but the product they sent back was a defective product with a more damaged display and a red label indicating a defect attached to the display. I don't know where Sam's Club or Samsung is doing this, but I don't know how this can happen.

Helpful?1RMTE3JL1NV513893753801
reply from Samsung

Hi ASSA,<br /><br />I&#39;m very sorry that you received two damaged televisions and are experiencing issues receiving a refund. Please know your feedback will be shared with our internal teams. If you have not already done so, I recommend getting in touch with Sam&#39;s Club for an update on your refund. <br /><br />Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.<br /><br />We hope to regain you as a customer in the future. <br /><br />~ Samsung Advisor