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Customer reviews for SAMSUNG 60" Class DU7200 Series 4K Smart TV for
SAMSUNG 60" Class DU7200 Series 4K Smart TV
4.2 out of 5 stars
stars
1,028 ratings965 reviews
  1. 5 stars61% (626)
  2. 4 stars20% (201)
  3. 3 stars9% (92)
  4. 2 stars5% (49)
  5. 1 star6% (60)

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Showing 61-70 of 965 reviews
Mar 5, 2025
Reviewer name: Marlene
4 out of 5 stars
4 out of 5 stars review

Don’t like the remote!

I replaced my previous Samsung with a new one…happy with the quality of the picture…but I hate the new remote! I find it very hard to use..and especially don’t like the fact that I cannot push a number and get the channel I desire…I have to run through the whole batch of numbers to get to the one I want..I think it is made cheaply!

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Apr 20, 2025
Reviewer name: Babs
3 out of 5 stars
3 out of 5 stars review

Great picture but some concerns

The picture is great and it looks good in our great room. My only concern is that every single time I watch a different streaming service-Peacock, Netflix etc. I have to completely log in-it is extremely frustrating and annoying. Can’t even get Paramount Plus on the tv without a twenty step process every time. Our first and last Samsung tv.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi Babs, Thank you for reaching out and letting us know about the issues you are experiencing with your DU7200 TV not saving your sound/volume settings. Please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode. If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Advisor

Mar 5, 2025
Reviewer name: Terri F
5 out of 5 stars
5 out of 5 stars review

55" Class Crystal UHD DU7200D

This is my 4th Samsung TV. I am obviously a fan of their product. I purchased this TV for my large bedroom. It's not so big that it over takes the room. It is just the right size so that it is easy to read subtitles, etc. The quality of the picture, of course, is par excellence--it's a Samsung. I can't imagine ever buying any other brand. The picture is crisp and the colors vivid.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Mar 5, 2025
Reviewer name: OathKeeper
5 out of 5 stars
5 out of 5 stars review

Great TV!

I am completely impressed because the availability for connecting devices and compatibility with nearly every television application service. Additionally, the size of the TV is ideal for me, because the visibility from afar exists as well as visibility up close

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Apr 20, 2025
Reviewer name: Mimi
5 out of 5 stars
5 out of 5 stars review

Volume

I down sized from a 65" to a 55" I have never bought anything but Samsung. My 65" was 14 yrs old. The only problem I'm having is the sound, you need to put the volume to 55-60 to hear it. Then the commercials are loud and I need to turn it down. I have a firestick attached. Never had this problem with any of my tvs.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Mar 5, 2025
Reviewer name: ampdigi
1 out of 5 stars
1 out of 5 stars review

Last way less than expected

TV went bad in less than two years, as well as my Frame TV. Couldn't be less happy with Samsung at this time, and won't be purchasing another Samsung ever again, and they would be the last TV I recommend to anyone. Quality control has really dropped off over time.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi ampdigi, Thank you for reviewing Samsung’s DU7200 TV and for sharing your experience. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/. Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Apr 19, 2025
Reviewer name: KBL7
1 out of 5 stars
1 out of 5 stars review

Would not recommend

I bought this a month ago and the color and sound were great. I would have rated it a 5 but within 30 days it stopped working, no picture or sound. I've had several Samsung TV's and really liked them but lately seems like there are several problems with them.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi KBL7, Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Apr 19, 2025
Reviewer name: JH95825
4 out of 5 stars
4 out of 5 stars review

Good TV - Clunky Samsung Software

This would be a 5-star TV if it weren't for the clunky Samsung software. I don't like having to sort through everything Samsung to get to what I want. The TV should start with my preferred service, not Samsung's. This could send me away to other brands in the future.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Apr 21, 2025
Reviewer name: Smythe
3 out of 5 stars
3 out of 5 stars review

Quality device, but horrendous support and limits

Overall I find this unit to be good quality and it fills the need I have. I do have some reservations about it, there is no audio output port for a sound bar with such. Additionally I despise the requirement for a Samsung account for the device to even function. Quality of the device is good, but the support and restrictions are ridiculous.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi Smythe, Thank you for your feedback. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Apr 21, 2025
Reviewer name: AmyC
4 out of 5 stars
4 out of 5 stars review

Great tv

Bought this tv last week to replace a Roku. Never was happy with that tv: sound was bad even though it was easy to use. Had a little difficulty getting used to another Samsung. Have had Samsung tv’s in the past and loved the quality. The only thing I don’t like is the remote. Too small and hard to see the buttons.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645