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Customer reviews for SAMSUNG 60" Class DU7200 Series 4K Smart TV for
SAMSUNG 60" Class DU7200 Series 4K Smart TV
4.2 out of 5 stars
stars
1,028 ratings965 reviews
  1. 5 stars61% (626)
  2. 4 stars20% (201)
  3. 3 stars9% (92)
  4. 2 stars5% (49)
  5. 1 star6% (60)

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Showing 51-60 of 965 reviews
Apr 21, 2025
Reviewer name: Smythe
3 out of 5 stars
3 out of 5 stars review

Quality device, but horrendous support and limits

Overall I find this unit to be good quality and it fills the need I have. I do have some reservations about it, there is no audio output port for a sound bar with such. Additionally I despise the requirement for a Samsung account for the device to even function. Quality of the device is good, but the support and restrictions are ridiculous.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi Smythe, Thank you for your feedback. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Mar 5, 2025
Reviewer name: No nickname
4 out of 5 stars
4 out of 5 stars review

43” Samsung tv

We replaced our older tv because it was not a smart tv. We have a Samsung smart tv in another room and have been very pleased with it’s performance so when we decided to replace the older tv we decided to get another Samsung. I do not want to get more emails. Please!

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Feb 24, 2025
Reviewer name: Like Good Products
2 out of 5 stars
2 out of 5 stars review

Size

We own several Samsung TV sets. Unfortunately, the build quality of this set is not what I am accustomed to in a Samsung TV. The 45" Samsung set we bought in 2008 and replaced with this one has better picture quality. The colors look washed out, the sound level is stuck at 15, and can be neither raised or lowered. And the flimsy back covering makes the set appear cheap. The price is great for a set this large, but build quality was substantially compromised.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi Like Good Products, We appreciate you sharing your experience with the DU7200 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings. Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage: 1) Standard: Default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Most suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image. For sound adjustments, go to Settings> All Settings> Sound. Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Apr 19, 2025
Reviewer name: Truxton72
5 out of 5 stars
5 out of 5 stars review

GREAT TV HIGHLY RECOMMEND

I absolutely love this television, GREAT PICTURE, GREAT SOUND, smart TV Features work great, like navigating through the apps, I wish I could of purchased there oled model but I did not have enough money, I highly recommended this television, EXCELLENT PURCHASE. Oh, and it’s GREAT for video games, NO LAG AT ALL.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Mar 9, 2025
Reviewer name: Greenie
4 out of 5 stars
4 out of 5 stars review

Samsung 65” Crystal UHD7200D TV

Color is fantastic, lots o added content and free shows and movies. Do not like the remote. No way to enter station number directly instead of going station by station on the guide. Trying to scan “all stations “ is difficult. Yes I would buy again, in fact I did buy the same TV, in slightly smaller size.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Mar 6, 2025
Reviewer name: MLC70
3 out of 5 stars
3 out of 5 stars review

Remote does not work.

TV is great! Remote is not--volume control does not work--I cannot make it louder or quieter. Two options: mute or where the volume is. Had to download a remote on my phone. I don't like having to pay extra for the remote and want to know why the remote itself will not adjust volume? Not good. Not necessarily sure I would purchase again.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi MLC70, Thank you for reaching out and letting us know about the issues you are experiencing with your remote. Please try the following troubleshooting steps: First, please remove the batteries from your remote, and then hold the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again. Next, Check if the remote is sending an IR signal. Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control. If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Feb 5, 2025
Reviewer name: Daryl
4 out of 5 stars
4 out of 5 stars review

Sound/Audio Issue.

We've had the Samsung TV since June 2024. The picture is very good. We've had some trouble with the audio/sound. When changing channels, sometimes the sound "pops" and we lose sound on the new channel. If we turn the TV off for a few seconds and turn it back on, the sound returns to normal. I plan to call Samsung customer/technical service to discuss this issue the next time we experience the problem.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Apr 22, 2025
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Excellent visual experience. Good quality.

I bought my tv a couple of months ago and am happy with this purchase but I with I had bought a Roku tv. I hate the remote that came with this tv. It is too skinny and I don't like how it moves through the channels. Unless you have super skinny fingers it's too easy to mess up what you are trying to do. I tried to purchase a different remote but they are all the same for this particular TV. Ugh.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Sep 2, 2024
Reviewer name: Milyendolrman
5 out of 5 stars
5 out of 5 stars review

This TV is amazing!

[This review was collected as part of a promotion.] I greatly enjoy the TV. The color and clarity is amazing. I do much research before purchasing a product, all my TVs are from Samsung as they have been the best quality over the past 15 years in my opinion. The sleek design looks very nice too.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Jun 5, 2025
Reviewer name: Chuck
4 out of 5 stars
4 out of 5 stars review

Great tv, lots of tv Goodies

Great tv, works fine but cannot give it 5 stars as it will not allow me to play my nil plus without great difficulty. Had I known this I would not have bought the tv. At times I feel the control could be easier to use. Great picture, we use surround sound by Bose, Lots of tv goodies.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645