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Customer reviews for SAMSUNG 60" Class DU7200 Series 4K Smart TV for
SAMSUNG 60" Class DU7200 Series 4K Smart TV
4.2 out of 5 stars
stars
1,028 ratings965 reviews
  1. 5 stars61% (626)
  2. 4 stars20% (201)
  3. 3 stars9% (92)
  4. 2 stars5% (49)
  5. 1 star6% (60)

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Showing 441-450 of 965 reviews
Mar 5, 2025
Reviewer name: Steve
5 out of 5 stars
5 out of 5 stars review

great features

the TV was easy to set up. The only complaint is that the remote is a little bit convoluted. I have not looked for an easier remote to use but I hope that there is one. The picture and the presentation and features that come with the TV are great.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Apr 20, 2025
Reviewer name: Lonnie
3 out of 5 stars
3 out of 5 stars review

needs work on the set up and connections

Bought this to replace my 12 year old unit that died. Tried to install and have not been able to get to my brouser Spectrum for my favorite shows. Not real happy with the unit.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi Lonnie, We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Advisor

Mar 5, 2025
Reviewer name: BLong
5 out of 5 stars
5 out of 5 stars review

Great TV for a reasonable price point

This Samsung Crystal UHD 4k TV is exactly what I needed when my old 59 in TV blew out. The picture is amazing and the it walks you through the setup function. Not to mention priced just right.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Apr 19, 2025
Reviewer name: Itene
3 out of 5 stars
3 out of 5 stars review

Not thrilled

I have had this for a month or two now. My Vizio was better to be honest. And for the life of me I cannot get it to stop giving me directions on turning on/off. So annoying

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi Itene, We appreciate your feedback on the DU7200 TV. If your TV is announcing everything you do, then Voice Guide is turned on. Voice Guide is an accessibility function to assist users who are visually impaired. It is possible that you have turned it on by accident by holding down the volume button on your TV remote. To turn off Voice Guide, navigate to Home > Settings > All Settings> General > Accessibility > Voice Guide Settings > Voice Guide. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Feb 6, 2025
Reviewer name: haynorm
5 out of 5 stars
5 out of 5 stars review

Simple to follow prompts for setup

Great tv, simple and easy to operate, great picture and sound. Its the first smart tv I’ve owned and if I was in a better place financially I would purchase another one just like it for the bedroom.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Feb 20, 2025
Reviewer name: RhonOhio
5 out of 5 stars
5 out of 5 stars review

Only Samsung! For TV and cell.

Love our tvs. We have purchased several. Love how the app keeps track of last movie viewed and easy casting. Remote took us awhile but grandkids 😄 figured it out for us haha

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Apr 19, 2025
Reviewer name: Bill
4 out of 5 stars
4 out of 5 stars review

wifi problems

tv looks and works great. but i’m having 1 problem with it. It doesn’t stay connected to the wifi and the only way I can get it to reconnect is to reset my router. All 4 other tvs stay connected, this one is the only one with this problem

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Feb 20, 2025
Reviewer name: Basel
5 out of 5 stars
5 out of 5 stars review

Great picture and Sounds

I purchased this TV around Christmas and I really love it. The price and quality can't be beat. I'm always impressed with Samsung and the quality of the tvs produced. Excellent picture quality and sounds

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Apr 21, 2025
Reviewer name: Teddy
4 out of 5 stars
4 out of 5 stars review

color is great

I don't like the remote control which is limited on regular functions for a TV, like volume control and audio output jet for PCM is not build in for head phone connection

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Feb 5, 2025
Reviewer name: hate to complain
3 out of 5 stars
3 out of 5 stars review

good picture

I bought tis set appx. 4mo's ago and overall have been happy with it. The only problem has been the sound keeps vascillating up and down. You have to keep the remote in hand and constantly increase or decrease the volume.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi, I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience. The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On. You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test. If the issue persists, please reach out to us so that we can provide further troubleshooting. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor