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Customer reviews for SAMSUNG 60" Class DU7200 Series 4K Smart TV for
SAMSUNG 60" Class DU7200 Series 4K Smart TV
4.2 out of 5 stars
stars1,028 ratings965 reviews
  1. 5 stars61% (626)
  2. 4 stars20% (201)
  3. 3 stars9% (92)
  4. 2 stars5% (49)
  5. 1 star6% (60)

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Showing 211-220 of 965 reviews
Mar 7, 2025
Ducati
1 out of 5 stars review

Very disappointed !! We have always bought Samsun

We bought this item 1/28/25 (received it 1/31/25) . As of today 3/6/25 it stopped working this afternoon!! We unplugged - waited awhile - then plugged in again, still did not work ! The screen was dimly lit (very dark blue, hard to notice in the daylight} We then notice the red led light on the bottom right side tv was not on, this is why the remote control does not work. We Tried pressing the button by the led with no results. disappointed

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi Ducati, Please give us a chance to make this right by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

May 20, 2025
JordanR
5 out of 5 stars review

Good TV

I’ve been using this 55-inch TV for a few weeks now, and I’m really impressed with its performance. The picture quality is outstanding—sharp resolution, vibrant colors, and deep contrast make both movies and sports look fantastic. The size is perfect for a living room or larger bedroom, offering an immersive viewing experience without overwhelming the space. The built-in smart features work smoothly. Apps like Netflix, YouTube, and Prime Video load quickly, and the user interface is intuitive and easy to navigate. I also appreciate the voice control remote—it makes searching for shows so much easier. Sound quality is decent for a flat-screen TV, though adding a soundbar would really elevate the experience. Setup was simple and only took about 15 minutes from unboxing to watching. Overall, this TV offers great value for the price. If you're looking for a reliable 55-inch screen with modern features and a sleek design, this one is definitely worth considering.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Feb 5, 2025
SAMSUNG FAN
5 out of 5 stars review

Love my smart tv

Love the HD images and all features that Samsung had put into the tv. For me. The only downside is the remote control that doesn't have traditional bottoms and makes some of my household members frustrated. Always need to go to rescue them when they are looking to change channels or deal with tv volume 🤔

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Apr 19, 2025
Truxton72
5 out of 5 stars review

GREAT TV HIGHLY RECOMMEND

I absolutely love this television, GREAT PICTURE, GREAT SOUND, smart TV Features work great, like navigating through the apps, I wish I could of purchased there oled model but I did not have enough money, I highly recommended this television, EXCELLENT PURCHASE. Oh, and it’s GREAT for video games, NO LAG AT ALL.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Mar 5, 2025
ampdigi
1 out of 5 stars review

Last way less than expected

TV went bad in less than two years, as well as my Frame TV. Couldn't be less happy with Samsung at this time, and won't be purchasing another Samsung ever again, and they would be the last TV I recommend to anyone. Quality control has really dropped off over time.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi ampdigi, Thank you for reviewing Samsung’s DU7200 TV and for sharing your experience. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/. Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Oct 14, 2024
Bobby35
5 out of 5 stars review

Simple and easy-to-use one stop shop television.

[This review was collected as part of a promotion.] I purchased my Samsung smart tv for leisurely viewing. It is perfect for movies, games and streaming services and requires very little setup once you take it out of the box. It is low-profile and fits perfect in any living room, with minimal wires and a sleek design that goes well with any room style. I cannot recommend this product enough.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Oct 24, 2024
JMaxim
5 out of 5 stars review

Samsung Smart Tv

[This review was collected as part of a promotion.] This TV was very easy to setup and operate. I found it very easy to navigate the settings and move the icons around to get them to my preferred order. The picture is fantastic it almost looks 3D! I forgot that one of my old TV’s was a Samsung too and I haven’t had any issues with that one too! I will definitely look at Samsungs again when I need to replace one of my other TVs

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Nov 25, 2024
Pacrat
3 out of 5 stars review

Sound and picture excellent.

My review doesn't do the tv justice. The picture, sound quality is great. However, I have a hearing problem and couldn't hook up headphones that would plug into optical/audio port. But there wasn't one. For what they cost, this really cheapend the tv. Have to buy more stuff just to hear. Without a hearing problem, Tv is excellent.

Helpful?39HMRPI2C1I113892053645
reply from Samsung

Hi Pacrat,Thank you for sharing your opinion with us on the DU7200 TV. The DU72000F TV offers 3 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above. If you have any questions or would like any support with your audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~Samsung Advisor

Feb 5, 2025
Daryl
4 out of 5 stars review

Sound/Audio Issue.

We've had the Samsung TV since June 2024. The picture is very good. We've had some trouble with the audio/sound. When changing channels, sometimes the sound "pops" and we lose sound on the new channel. If we turn the TV off for a few seconds and turn it back on, the sound returns to normal. I plan to call Samsung customer/technical service to discuss this issue the next time we experience the problem.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Mar 6, 2025
Alan
4 out of 5 stars review

poor remote design, your tech department stinks!

You smart remote is a joke! The thing is too complicated to use. A person with large fingers, most senior citizens and our grandchildren hate the design. The "ring" is so touchy that if not touched exactly it takes you some where else! Do you have a regular remote that will work? Also, I have a Samsong A10 cell phone that worked perfectly until the TV was set up. Now many feathers on the phone do not work Says Cloud, Google is constantly closing and I cannot access the camera and storage is closing. Spectrum said call your tech department which I have done 3 times and each time your tech hangs up! .

Review from Samsung US
Helpful?39HMRPI2C1I113892053645