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Customer reviews for SAMSUNG 60" Class DU7200 Series 4K Smart TV for
SAMSUNG 60" Class DU7200 Series 4K Smart TV
4.2 out of 5 stars
stars
1,028 ratings965 reviews
  1. 5 stars61% (626)
  2. 4 stars20% (201)
  3. 3 stars9% (92)
  4. 2 stars5% (49)
  5. 1 star6% (60)

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Showing 201-210 of 965 reviews
Feb 6, 2025
Reviewer name: Robin
1 out of 5 stars
1 out of 5 stars review

Extremely Disappointed

The size and price of the television was a good value. However, the remote control is extremely difficult to use and actually prevents us from watching the television at all. We purchased this one for our bedroom and we’re going to get a larger for our family room. We definitely won’t be buying another disaster like this.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi Robin, Thank you for your feedback. Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Mar 5, 2025
Reviewer name: LIshopper
4 out of 5 stars
4 out of 5 stars review

Nice TV

This TV a was not to hard to set up. The picture is very good. I like the 3 year warranty. However, I do miss the voice button on the remaining. I’ve become accustomed to speaking commands for the TV. Im also not a fan of the fact that Samsung monitors what Im watching.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Mar 6, 2025
Reviewer name: MLC70
3 out of 5 stars
3 out of 5 stars review

Remote does not work.

TV is great! Remote is not--volume control does not work--I cannot make it louder or quieter. Two options: mute or where the volume is. Had to download a remote on my phone. I don't like having to pay extra for the remote and want to know why the remote itself will not adjust volume? Not good. Not necessarily sure I would purchase again.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi MLC70, Thank you for reaching out and letting us know about the issues you are experiencing with your remote. Please try the following troubleshooting steps: First, please remove the batteries from your remote, and then hold the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again. Next, Check if the remote is sending an IR signal. Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control. If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote. If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Feb 20, 2025
Reviewer name: Sister
1 out of 5 stars
1 out of 5 stars review

Turner

It’s not recognizing my initial set up. Says I don’t have an account. I’m just having to use my fire stick and Amazon prime. Can’t get help when I call. I had to create whole new account and it wants to charge me again for what I’m already paying. Crazy

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi Sister, I'm sorry you are experiencing issues with your DU7200 TV. Please know you should not have to pay for anything when signing into your TV. So we can better assist you, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Apr 20, 2025
Reviewer name: Mimi
5 out of 5 stars
5 out of 5 stars review

Volume

I down sized from a 65" to a 55" I have never bought anything but Samsung. My 65" was 14 yrs old. The only problem I'm having is the sound, you need to put the volume to 55-60 to hear it. Then the commercials are loud and I need to turn it down. I have a firestick attached. Never had this problem with any of my tvs.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Feb 20, 2025
Reviewer name: Lefty
1 out of 5 stars
1 out of 5 stars review

Clarity

I truly believe this to be the most clarity I have seen from this than in any others I have purchased thru the years. The only feature I dislike is that the controller is too lightweight and makes it harder for those of us who are no longer in the young stages of our life to hold on to. Other than that I am greatly enjoying.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi Lefty, Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Mar 6, 2025
Reviewer name: Kaneda
5 out of 5 stars
5 out of 5 stars review

Great Deal for the money

This is my 2nd DU7200, the 1st was for my wife which is the 55" model, the DU7200 have a amazing UI, entry level HDR, great for gaming with a great color gamut, the Samsung hub is a plus, great connectivity with Smarthings eco-system, the sound is also great, many apps. We have a Qled on the living room, which have the best image quality ever, the DU7200 is a great deal for the money

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Apr 20, 2025
Reviewer name: Trailman
5 out of 5 stars
5 out of 5 stars review

Enjoyed my Samsung

Great clarity and great sound. Easy to set up, Unfortunately tvs last June eliminated some ports and I had to buy new headphones. More unfortunately I accidentally knocked over the tv and now need to buy a new one less than a year later. Screen damaged

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Apr 20, 2025
Reviewer name: Josh
5 out of 5 stars
5 out of 5 stars review

Entertained

I bought my first Samsung television five years ago. I have four Samsung televisions and I have enjoyed them all. I purchased the last one a month ago and it replaced a Samsung television. I like them quite a bit. The picture is beautiful, it's easy to use, and has many features that make my entertainment of watching television a great experience. I have been entertained and its a beautiful thing.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Apr 19, 2025
Reviewer name: Happy go lucky
5 out of 5 stars
5 out of 5 stars review

Crazy good.

Have the model for 8 months and couldn’t be happier. Samsung is now the only tv we buy. Nothing else beats the quality and reliability that Samsung delivers every time. Learned this from production company I work for. We had sixty in stock for clients and conventions. Never a problem. That’s hard to say in Today’s world!

Review from Samsung US
Helpful?39HMRPI2C1I113892053645