Skip to Main Content
Sam's Club
Sam's Club
Customer reviews for SAMSUNG 60" Class DU7200 Series 4K Smart TV for
SAMSUNG 60" Class DU7200 Series 4K Smart TV
4.2 out of 5 stars
stars1,028 ratings965 reviews
  1. 5 stars61% (626)
  2. 4 stars20% (201)
  3. 3 stars9% (92)
  4. 2 stars5% (49)
  5. 1 star6% (60)

Member photos

  • +150 images
Sort by |
Showing 201-210 of 965 reviews
May 22, 2025
Jimini24
3 out of 5 stars review

Beautiful picture!

The unit has a beautiful picture, but as far as ease of use, that's another story. I have 4 Samsung TV's and this one for some reason is very difficult to navigate. I can't add apps that I view and always have to go to search to find them, which is annoying.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Brand Ambassador

Jimini24: Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Ambassador

Oct 24, 2024
MoMoney
5 out of 5 stars review

Looks good and uses less power

[This review was collected as part of a promotion.] Very bright picture. Has multiple input options. Has mice appearance even when off. Has options to use various methods for stands and supports. Slim remote looks more modern. Price was reasonable. Packing job was very good. Overall a great deal.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Oct 24, 2024
6084871555
5 out of 5 stars review

Quality u can see

[This review was collected as part of a promotion.] I love my new Samsung TV. It's got all the expected bells and whistles. Plus it's got the quality I've come to expect from Samsung products . Quality u can see from the moment u open the box . And reliability u can count on . I love my Samsung TV!!!!!

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Dec 27, 2024
Joseph
3 out of 5 stars review

Great looking TV with drawbacks

[This review was collected as part of a promotion.] I realize that obtaining people’s personal information is a major plus for your organization, but for the customer, it is completely unnecessary and should never be a part of the purchase of a television. You cannot get full functionality without submitting this information and that’s disgusting. The opening screen with all the little windows is not useful and quite annoying. Just let the TV start with the most recent input and let the user make the change when they are ready. Trying to hook up a soundbar is not easy. There is basically nothing in the paperwork about it. Of course, there’s plenty of information about connecting a Samsung soundbar. Eliminating the digital optical input is absolutely ridiculous, and I almost repacked the TV and brought it back when I saw that. Changing the threads for the TV mount from models sold a few years ago was also a problem. As usual, you did this to encourage people to buy a Samsung TV mount. I have purchased 4 Samsung TVs over the last decade, but this most recent will be the last. The TVs have a beautiful picture, but you have gone too far with invading our privacy, and forcing additional products on us. Thank you the opportunity to submit feedback.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi Joseph, Thank you for taking the time to provide us with detailed feedback regarding the setup and connection of external devices on the DU7200 TV. Please know your opinion will be shared with our internal teams. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/. Please know, you can choose what your TV does when you turn it on by going to Settings > All Settings> General > Smart Features. When you set Autorun Smart Hub to be on, the TV displays the Home Screen automatically when you turn the TV on. If Autorun Last App is set to on, the last used app automatically runs when you turn on the TV. You can turn this function on or off. Regarding mounting your TV, please know your TV should work with most universal mounts. You may need to purchase new screws, which can be found at your local hardware store. For your DU7200, you will need 4 x M8 screws, 20-22mm length, and 1.25mm pitch. I hope these tips help. If you need more assistance, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Oct 24, 2024
Iansouthca
4 out of 5 stars review

Great TV at great price

[This review was collected as part of a promotion.] Overall I am very happy with the quality of the TV at bargain price. Samsung live comes with many programs, I use mostly music related channels. The only issue I have is the speed of the Apps. For example, if I go back to an APP that I previously ran, it takes a while to response.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Feb 20, 2025
None
5 out of 5 stars review

TV doesn't work.

I bought a Saimsung because I liked the quality. But I've nothing but trouble trying to have repaired.. I bougt 9 months ago and after no luck getting it working by a phone call. a repair man was sent out a week later. he decided the part he needed was not in his truck and an appointment was made a week later when told the part had come in. Yesterrday he came back to put the new sensor in only to find a corroded part in the box they sent him. Now we must wait for his 3rd visit and hope it will work. Very disappionted!

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Dec 8, 2024
Chrisisit
5 out of 5 stars review

This TV is awesome!

[This review was collected as part of a promotion.] I recently got the Samsung DU7200D Crystal UHD TV (2024), and I’m really happy with it so far. The 4K picture quality is super clear and vibrant, and navigating through apps like Netflix and Disney+ is really smooth with the Tizen OS. It’s easy to use, and I like that it has built-in voice assistant support. It’s not perfect—like, it’s not the best for gaming or super bright rooms—but for everyday TV watching, it’s been great. Overall, it’s a great upgrade for the price, and I feel like I got a lot of value out of it.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Feb 8, 2025
Johnny
4 out of 5 stars review

Good Bedroom TV

Have owned this set for about 3-4 months and overall am pleased considering the price, however it will exit the Spectrum App unexpectedly at times. It has been great for the bedroom, but isn’t as fast when doing certain things or opening apps like the Spectrum app as I thought it would be.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Apr 19, 2025
Desktop
2 out of 5 stars review

Never again

The picture is good. The user interface is slow, cluttered, clumsy, and non intuitive. Multiple keystrokes required to do simple tasks. The remote is the worst I've seen. The center button is physically connected to the up, down, left, right arrows and has a high error rate. No button for device input, but there is Netflix and prime that I don't use. Other than the larger screen size, much worse than a 10 year old LG 42 inch TV that it replaced.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi, Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Advisor

Mar 5, 2025
Planetmiller
1 out of 5 stars review

What a struggle!

We bought this tv six weeks ago for my aging father and the setup and controls are crazy. Samsung wants everything to be proprietary which makes it impossible to simplify for a significant senior citizen with less than optimal eyesight and hearing. We are struggling to get it to where he can watch it pretty much on his own and are threatening to return it soon to our place of purchase (Costco).

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi Planetmiller, Thank you for choosing Samsung for your father. I appreciate your feedback and hope I can provide some tips that will make operating the TV easier for your father. First, to make it easier to see the Menu text on your screen, go to Settings> All Settings> General & Privacy> Accessibility> Zoom Menu and Text. In that same Menu, there are other Accessibility functions available that may make operating the TV more user-friendly as well. Next, you can choose what your TV does when you turn it on by going to Settings > All Settings> General > Smart Features. When you set Autorun Smart Hub to be on, the TV displays the Home Screen automatically when you turn the TV on. If Autorun Last App is set to on, the last used app automatically runs when you turn on the TV. You can turn this function on or off. There are also a few guides available that may make it easier to learn how to use the TV. You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. Thanks for being a part of the Samsung family! ~ Samsung Advisor