I bought the Samsung 65" Class Crystal UHD DU7200D as a Christmas gift for my 80-year-old mom, and overall, we’re really happy with the purchase. The picture quality is stunning—bright, crisp, and vibrant—and the sound is clear, which is a big plus for her since she doesn’t like using external speakers. It’s a big upgrade from her older Samsung, and she loves watching her shows on the larger screen. However, I had to take off two stars because she's having a hard time learning to use the remote control. The newer remotes are sleek and minimal, but for seniors, the lack of labeled buttons and the different navigation style is a real challenge. She misses her old Samsung remote, which had more direct channel buttons and was easier for her to understand. I’m wondering if Samsung offers any alternative remote options that are more senior-friendly, or if there’s a way to program an older-style remote to work with this TV? It would make a huge difference in her experience, as she currently relies on me or someone else to switch channels for her. If you're buying this TV for a senior or someone who isn't tech-savvy, keep in mind that the remote might take some getting used to—or you may need to look for a compatible universal remote that’s easier to use.

we bought this for our anniversary in May of 2024. Everything was great with the beautiful picture and the great sound until about 4 months after we bought it. Then suddenly, in the middle of a show we are watching, the sound will turn off completely. We have tried everything. The only thing we can do with this smart "alec" TV is to turn the whole thing off, and turn it on again, and then find out way back to our show. Sometimes we have to do that several times before the sound comes back on. Ridiculous!

Disappointed. After setting up the TV, everything works fine for about a month and then the TV all of a sudden has no sounds. The TV had to be turned off several times and then the sounds came back. TV works fine and the it happened again few days later with sounds distorted. Restarted the TV again twice, nothing works. Waited few hours as I needed to go out, sounds returned when I got back and turned the unit back on. Obviously there was some defective someone. Unfortunately, I didn’t have time to engaged customer service with the issues as I had family issues to take care of. This is my second Sam Sung TV in the house. First one still functioning well purchased 5 yrs ago. I can’t say he same for this latest one even though it supposed to be better than the previous one that I have

Worst TV I ever bought. It's too complicated. The sound output has died multiple times on it. I had to pull the plug on the tvto reset it. To prove my point about it being too complicated the owner's manual is 254 pages long. My TCL Roku TV is much easier to operate.

This is our second Samsung television. We purchased one for a bedroom and two years later, a second one for the master bedroom. It's easy to navigate and we love the Smart Things app that lets us know when laundry is finished, the oven is preheated, and someone left the refrigerator door open. I think our house may be smarter than the people living in it these days. If another TV dies, we will likely replace it with another Samsung.

This is my 4th Samsung TV. I am obviously a fan of their product. I purchased this TV for my large bedroom. It's not so big that it over takes the room. It is just the right size so that it is easy to read subtitles, etc. The quality of the picture, of course, is par excellence--it's a Samsung. I can't imagine ever buying any other brand. The picture is crisp and the colors vivid.

I bought this TV in December 2024 and I’ve enjoyed every minute of watching it. This is my 2nd Samsung TV. My first one was a 50 inch and I got it over 10 years ago and it’s still got a great picture and working great. I put it in the spare bedroom. I just wanted a 65 inch and decided in December when I saw it on sale that I couldn’t pass it up. I’ve never had any issues. Do yourself a favor and check out Samsung TV’s.

Unfortunately, I am not smart enough to be able to use a smart tv. The remote controls buttons are so small. Itʼs hard for us seniors with our arthritic fingers to maneuver. Also the key pad is not lit. Wish I could get a larger, senior friendly remote. Remote control has no microphone to search, even tho screen says ask......

Love the picture & size & price. I do not love the confusion of garbage on the Home Screen. I don't care about all these movies, channels, bundles, etc. I can't figure out why the tv goes blank every so many minutes; shouldn't I be able to control how long I keep it on?

I replaced my previous Samsung with a new one…happy with the quality of the picture…but I hate the new remote! I find it very hard to use..and especially don’t like the fact that I cannot push a number and get the channel I desire…I have to run through the whole batch of numbers to get to the one I want..I think it is made cheaply!