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Customer reviews for SAMSUNG 60" Class DU7200 Series 4K Smart TV for
SAMSUNG 60" Class DU7200 Series 4K Smart TV
4.2 out of 5 stars
stars
1,028 ratings965 reviews
  1. 5 stars61% (626)
  2. 4 stars20% (201)
  3. 3 stars9% (92)
  4. 2 stars5% (49)
  5. 1 star6% (60)

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Showing 141-150 of 965 reviews
May 5, 2025
Reviewer name: Brownies
4 out of 5 stars
4 out of 5 stars review

Great picture

Great picture The only thing I’m not happy with is the remote. Many times I’m pushing the buttons many times before it gets what I want . Occasionally I’ve turned the tv off and started again I also thought when I bought it it had voice remote- the remote does not have that microphone button???? Ice cream shop

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
May 22, 2025
Reviewer name: Jimini24
3 out of 5 stars
3 out of 5 stars review

Beautiful picture!

The unit has a beautiful picture, but as far as ease of use, that's another story. I have 4 Samsung TV's and this one for some reason is very difficult to navigate. I can't add apps that I view and always have to go to search to find them, which is annoying.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Brand Ambassador

Jimini24: Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Ambassador

May 6, 2025
Reviewer name: Connie
3 out of 5 stars
3 out of 5 stars review

Bad decision

It’s sometimes difficult to operate and the sound is not consistent. To goes up and down, appears that the volume increases excessively during commercials. I have had multiple Samsung TVs in the past that didn’t have this problem. I find it difficult to find the previous program I was watching if I changed to another app.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Brand Ambassador

Connie: Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/. There are several volume features you can adjust, which may improve your audio experience. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume. 2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound. 3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode. Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again. We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. - Samsung Ambassador

May 23, 2025
Reviewer name: JohnB
1 out of 5 stars
1 out of 5 stars review

Very bad glare experience

Very poor screen appearance for the money I paid for this TV. Very unhappy. There is a very obvious, blatant light bulb refection on the TV screen that is caused by a standard basic light fixture located on the ceiling nearby where the TV is set up. The light's glare on the TV screen is always present and makes for a horrible viewing pleasure. Your TV screen should have been designed much better so that it reflected.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi JohnB, We appreciate your feedback on screen reflections with the Samsung DU7200 TV. Room lighting plays a significant role in how reflections appear, and while we aim to reduce glare where possible, complete elimination isn't guaranteed. For improved glare control, we recommend repositioning the TV to avoid direct light or consulting a professional installer. Samsung’s Glare Free screen is available starting with the QN90F Neo QLED 4K, while Anti Reflection technology is included on select models beginning with the S85F OLED and above. If you have any questions about features or setup, our team is here to help at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week). You can also LiveChat with an agent through the ‘Support’ link on our website. ~Samsung Advisor

Jun 16, 2024
Reviewer name: SansungRon
4 out of 5 stars
4 out of 5 stars review

Dedicated to Samsung ....

[This review was collected as part of a promotion.] This TV has a lot of great features.I'd like to fact that i'm able to mirror my phone to it. I enjoyed that it could be cast too . I will make a great word-of-mouth advertisement for Samsung.If I win this project.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Sep 2, 2024
Reviewer name: Milyendolrman
5 out of 5 stars
5 out of 5 stars review

This TV is amazing!

[This review was collected as part of a promotion.] I greatly enjoy the TV. The color and clarity is amazing. I do much research before purchasing a product, all my TVs are from Samsung as they have been the best quality over the past 15 years in my opinion. The sleek design looks very nice too.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
May 20, 2025
Reviewer name: JBCH
2 out of 5 stars
2 out of 5 stars review

Two lines runneth through my screen

After about one week, there are two thin purple lines the go across the entire screen. One horizontal across the middle and a vertical one about a foot over from the left side. It’s too much trouble to remove from the wall bracket so I just decided to live with it. But definitely disappointed with the quality of this tv.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi JBCH, We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test. If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~Samsung Advisor

Jul 11, 2025
Reviewer name: TCFord
4 out of 5 stars
4 out of 5 stars review

It's okay.

We love the picture. However, after only owning this t.v. for three weeks, we already had to unplug it for a soft restart as we had no volume. Since then, we have had to unplug it almost once a week in order to watch it. The Samsung t.v. we had before this one we didn't need to unplug until years later. We laughed at a Samsung refrigerator we certainly were not going to buy because we cannot reach behind where it would be to keep unplugging it. We have Samsung phones and have enjoyed being able to connect to our t.v. Our faith in Samsung is fading.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Jun 5, 2025
Reviewer name: Mslojo
4 out of 5 stars
4 out of 5 stars review

TV with clear picture

My husband purchased this TV a couple of months ago. So far so good. The picture is extremely clear. My daughter said that the clearness makes it looks as if you are in the scene. The remote is a little different though. When I use the remote to try to adjust the volume, I accidentally end up turning to a Samsung channel or something else. That's not a deal breaker for me. So far I am happy with the purchase.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
May 20, 2025
Reviewer name: CaliforniaBets
5 out of 5 stars
5 out of 5 stars review

TV for the 21st century

I purchased this tv in the hopes of upgrading my tv experience. It did that! I haven’t had much experience with smart tvs, so there was a bit of a learning curve about how things work. But as time has progressed I have discovered more and more things that my tv can do and enjoy it more and more. I especially like the smaller remote and the initial screen when the tv is turned on. I like the ready availability of streaming shows and the ease with which I can switch from streaming to cable tv.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645