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Customer reviews for SAMSUNG 60" Class DU7200 Series 4K Smart TV for
SAMSUNG 60" Class DU7200 Series 4K Smart TV
4.2 out of 5 stars
stars
1,028 ratings965 reviews
  1. 5 stars61% (626)
  2. 4 stars20% (201)
  3. 3 stars9% (92)
  4. 2 stars5% (49)
  5. 1 star6% (60)

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Showing 141-150 of 965 reviews
Dec 3, 2024
Reviewer name: SanJoseEd
4 out of 5 stars
4 out of 5 stars review

Phenomenal Garage TV.

[This review was collected as part of a promotion.] Everything is great as expected I own several Samsung products and plan to go all Samsung for TVs in my house. Only gripe is the Xfinity Stream app is very slow to load but not sure that's Samsungs fault.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Dec 27, 2024
Reviewer name: Joseph
3 out of 5 stars
3 out of 5 stars review

Great looking TV with drawbacks

[This review was collected as part of a promotion.] I realize that obtaining people’s personal information is a major plus for your organization, but for the customer, it is completely unnecessary and should never be a part of the purchase of a television. You cannot get full functionality without submitting this information and that’s disgusting. The opening screen with all the little windows is not useful and quite annoying. Just let the TV start with the most recent input and let the user make the change when they are ready. Trying to hook up a soundbar is not easy. There is basically nothing in the paperwork about it. Of course, there’s plenty of information about connecting a Samsung soundbar. Eliminating the digital optical input is absolutely ridiculous, and I almost repacked the TV and brought it back when I saw that. Changing the threads for the TV mount from models sold a few years ago was also a problem. As usual, you did this to encourage people to buy a Samsung TV mount. I have purchased 4 Samsung TVs over the last decade, but this most recent will be the last. The TVs have a beautiful picture, but you have gone too far with invading our privacy, and forcing additional products on us. Thank you the opportunity to submit feedback.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi Joseph, Thank you for taking the time to provide us with detailed feedback regarding the setup and connection of external devices on the DU7200 TV. Please know your opinion will be shared with our internal teams. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/. Please know, you can choose what your TV does when you turn it on by going to Settings > All Settings> General > Smart Features. When you set Autorun Smart Hub to be on, the TV displays the Home Screen automatically when you turn the TV on. If Autorun Last App is set to on, the last used app automatically runs when you turn on the TV. You can turn this function on or off. Regarding mounting your TV, please know your TV should work with most universal mounts. You may need to purchase new screws, which can be found at your local hardware store. For your DU7200, you will need 4 x M8 screws, 20-22mm length, and 1.25mm pitch. I hope these tips help. If you need more assistance, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Dec 12, 2024
Reviewer name: Smalltownminds
5 out of 5 stars
5 out of 5 stars review

Living room TV

[This review was collected as part of a promotion.] This TV is set in my living room and it's perfect for movies, Xbox games with its built game mode. The TV is easy to stream to via wifi and also responds fast to other connections like Bluetooth headphones. The colors are clear and vibrant. The black colors could be deeper but, honestly, they aren't bad at all. The TV speakers aren't great but I use a sound bar for audio so the TV speakers are never used anyway. Overall, this is a great and affordable TV. I enjoy using it daily.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Nov 19, 2024
Reviewer name: 88Scott
2 out of 5 stars
2 out of 5 stars review

Nice TV. But has issues.

[This review was collected as part of a promotion.] TV is so-so. Got Samsung sound Bar also. So audio if fine. But Blue tooth system sucks. I have a very close to a top of the line router. That is only about 15 feet away from TV. And the Samsung free TV channels always lock up or freezes. VERY poor Blue tooth setup on this TV. Not impressed at all. Our older LG "non smart TV" was better.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi 88Scott, Thank you for reaching out and sharing the connection issues you are experiencing with your DU7200 TV. Please try the below troubleshooting steps to resolve these issues: First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update. Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care. If you continue to have issues, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Nov 19, 2024
Reviewer name: scottystrue2U
5 out of 5 stars
5 out of 5 stars review

The most realistic screen.

[This review was collected as part of a promotion.] I use my Samsung TV to stream movies music videos on YouTube and also use it to monitor my whole house. I don't even have to have the remote no more looking for that because it's on my phone exactly the same as it is they came with the TV This is one of the best TVs I've ever had the most realistic pictures if you put the ocean scene on there yes it looks like an ocean and it's so big and it's right there bold in front of you number one TV I've ever had check it out you like it too.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Oct 24, 2024
Reviewer name: 6084871555
5 out of 5 stars
5 out of 5 stars review

Quality u can see

[This review was collected as part of a promotion.] I love my new Samsung TV. It's got all the expected bells and whistles. Plus it's got the quality I've come to expect from Samsung products . Quality u can see from the moment u open the box . And reliability u can count on . I love my Samsung TV!!!!!

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Dec 15, 2024
Reviewer name: LoveMySamsung
5 out of 5 stars
5 out of 5 stars review

Love all Samsung products.

[This review was collected as part of a promotion.] I use my Samsung tvs for streaming. Samsung is the only television I buy for my home & Airbnb's. They are always an easy setup. My guests are always able to sign into their apps. Samsung all the way with me including my phone, tablet, washer & dryer! ❤️

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
Jan 2, 2025
Reviewer name: OneCreativeWoman
4 out of 5 stars
4 out of 5 stars review

Awesome picture quality, features, and apps

[This review was collected as part of a promotion.] I'm still learning all the features on the TV. I'm a movie buff and love the movie experience in my own home. I stubbled upon some free videos including some related to health and fitness--perfect for new year's resolutions/goals. The TV set-up process was effortless considering the last Samsung tv that i had. I gave it 4 stars instead of 5 because the surround sound is as robust as my previous Samsung tv. I have to really turn up the volume to 30+ for that movie experience. Also, the instructions for connecting an external receiver (with surround sound) are not clear. I will do some more research to figure it out because this TV is still a keeper. This model also has more storage than my previous TV which is another plus so I'm able to add more apps.

Review from Samsung US
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Dec 27, 2024
Reviewer name: Firstsamsungtv
2 out of 5 stars
2 out of 5 stars review

Not user friendly

[This review was collected as part of a promotion.] The TV makes it difficult to select the connected devices properly , the Bose sound bar I connected was constantly reverting back to use the built in tv speakers instead after I set the sound bar as the primary sound device. The picture quality is fine, no where near as clear and bright as my lg oled but expected and acceptable for the price. There are also lots of features and options (too many) but they are not very user friendly.

Review from Samsung US
Helpful?39HMRPI2C1I113892053645
reply from Samsung Advisor

Hi FirstSamsungTV, We appreciate your feedback on the DU7200 TV. Please try the below Settings adjustments to resolve any issues you are experiencing. First, please set the Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output. Next, check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto. For optimal performance, please ensure you are running the latest Firmware. Go to Settings> Support> Software Update. If you need more help, please do not hesitate to reach out to us. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Nov 26, 2024
Reviewer name: Pittsburghblauck
5 out of 5 stars
5 out of 5 stars review

This TV is Amazing!!!

[This review was collected as part of a promotion.] I thought all tvs were created equal and honestly didn't put much thought into getting a new tv. I knew I wanted a samsung just didn't know which one, but this tv is amazing! From the features, to the rich color , and the amazing sound. I now know I made the right choice and will never get any other tv brand. The amount of apps almost seem endless, and how the tv fully integrates with my samsung s23 ultra; I no longer have to worry about looking for the remote. Thank you for an amazing tv samsung,you have solidified me into being a customer for life!

Review from Samsung US
Helpful?39HMRPI2C1I113892053645