Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Heated Razor by GilletteLabs - 1 Handle, 6 Blade Refills, 1 Charging Dock for
Heated Razor by GilletteLabs - 1 Handle, 6 Blade Refills, 1 Charging Dock
3.4 out of 5 stars
stars
265 ratings264 reviews
  1. 5 stars45% (119)
  2. 4 stars10% (26)
  3. 3 stars8% (21)
  4. 2 stars11% (28)
  5. 1 star27% (71)
Sort by |
Showing 71-80 of 264 reviews
Feb 26, 2023
Reviewer name: HotShave
1 out of 5 stars
1 out of 5 stars review

Did not work

I purchased this heated razor. It lasted a month then would not charge, flashed very fast. I contacted the Company and they did nothing for me. I returned to to where I bout it and get a replacement from them. It did the same thing, worked for a month then stopped charging. I did that one more time. it did the same thing. Stopped charging after a month. No one would help me at that point and I had to throw it away and go back to my standard razor. I like the concept of a hot shave. Just wish they would sell a razor that actually worked.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

We are sorry you aren't getting the expected results from your Heated Razor. We check the quality of our products many times during the manufacturing process, so this is something other than what we would expect. Before first use, the Heated Razor needs to be activated via the charging dock; otherwise, it cannot be switched on. To activate the razor, plug in the charging dock and place the razor on the charging dock. The razor should be charged for at least 1 hour. A full charge takes about 6 hours and provides 15-18 minutes of heat. Please check that your base is plugged in the correct way. The notch in the plug should be facing upward, and the round side of the plug should match the rounded side of the hole. So we can get you back to the heated shave you want, please call us at (800) 445-5388 when you have a moment.

Aug 24, 2020
Reviewer name: gordito0364
1 out of 5 stars
1 out of 5 stars review

Worst razor ever

I purchased these product about last year but have rarely used it cause I'm not home most of the time but with this laid off cause of the covid 19 I am starting to use these product more and more and THE WORST PURCHASE I HAVE EVER MADE DON'T WASTE YOUR MONEY NO GOOD I REGRET IT

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

The Heated Razor has many similarities to our Fusion line with the addition of a heating element which helps with irritation and gives the sensation of a hot towel shave. We would like to learn about your particular experience with the razor and see how we can help. Our number is 800-445-5388.

Jul 20, 2024
Reviewer name: CULater
5 out of 5 stars
5 out of 5 stars review

3 year review

Owned this razor for a while. Never replaced. Works great now as when I first got it. The heat makes such a smooth shave if used properly. Truly, their are people that don't know to do a proper shave. I can tell by the several reviews I've read. The battery still holds a charge very well. I think it's the best razor on the market. The time I bought the razor it was 150 and I've got my moneys worth.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Oct 10, 2020
Reviewer name: Robert p Duke
1 out of 5 stars
1 out of 5 stars review

I’ve had two and both broke.....terrible razor

Don’t waste your $$$$ on this way overpriced product. First one blade ejected broke and returned. After days they finally sent me a new one. Same thing happened on the second. Okay, it still worked but then the charger quite. Blades cost a fortune. Also, when returned I had to give them the serial #. So small even with magnifying glass couldn’t read.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Gillette Team

Whether it be your first or fifth Heated Razor, we'd expect them all to last at least 3-5 years that vary based on care and usage habits. If your charger is no longer working, we suggest plugging it into a different outlet to see if that does the trick. Of course, we want you to get back to the comfort of a hot towel shave so if that doesn't work, we'd like you to connect with us. You can reach us at 800-445-5388.

Nov 26, 2020
Reviewer name: Tomm701
3 out of 5 stars
3 out of 5 stars review

Better than regular Gillette

I’ve had mine for a year now. It is better than a regular razor but it doesn’t have one flaw. A bar below the blades heat up, the blades do not heat up. The blades should heat up unattended of the bar. That would be much better. I bet it would shave through the hair better too if the blades heated up instead of the bar. Other than that this is still better than a normal fusion razor.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

Providing our consumers with a hot towel shave is our number one priority when they use our Heated Razor. Many tests were conducted so that we can get that temperature just right. If you're looking for a seamless close shave, use warm water and your choice of pre-shave and go against the growth of your hair. We're always interested in new ideas our consumers come up with, and we'd like to hear your idea. Call us at 800-445-5388.

Mar 8, 2020
Reviewer name: Blessed117
5 out of 5 stars
5 out of 5 stars review

Great product

I brought this a month ago for a birthday gift for my disabled son. My son doesn’t have the ability to shave himself, therefore I am the one who shaved him. My son has sensitive skin and usually gets bumps, which usually bleeds. After using this razor there are no bumps nor bleeding. I highly recommend this product.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Aug 6, 2020
Reviewer name: Nickname
5 out of 5 stars
5 out of 5 stars review

Shavetastic

Best shave I have ever had. I have been shaving for over 20 years and Gillette absolutely makes the best razors but this combination is unbelievable. Gillette has out done there self. It feels as if the razor melts though the hair no matter where. The blades do heat up quite hot but even on the hottest setting it won't burn. Absolutely fantastic except the price. Its the only thing I could mark down.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Jun 1, 2024
Reviewer name: Vatvedt
2 out of 5 stars
2 out of 5 stars review

Does not last long wih the heated element

I have had my Heated razor for over 18 months. It no longer works as I cannot not get it to heat any longer. So I would not recomend purchasing. The concept is good and while it worked it was great. This is not built to last and we are paying a premuim for the razor and a very high price for blades.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Customer Care

Our goal was to add the comfort of a hot-towel shave with each stroke of our Heated Razor, so we're very sorry to hear about this. We're unsure of what's happening exactly to your Heated Razor, but please try charging the razor with a different outlet and see if that helps it heat up. We'd love to gather some details for our Quality Team and help. Please call us at 800-445-5388.

Jun 13, 2020
Reviewer name: Mjvg
5 out of 5 stars
5 out of 5 stars review

What a Wonderful Innovation in Shaving

I have been using this razor now for over two months. I was a bit hesitant to spend this much money on a razor. Heck, it's just a razor and I already have a Gillette razor that works pretty good. So, after these two + months I can definitely say I am glad I spent the money on it. It provides me the best shave yet and the heated blade make shaving almost a joy in the early morning. I have had absolutely no issues to report suing it and am pleased with the purchase.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Aug 25, 2021
Reviewer name: Nat09
5 out of 5 stars
5 out of 5 stars review

Smooth as Silk

I must say, I bought this for my husband and he was skeptical about it that he didn't use it right away (6 months later). And now, he can't stop talking about how smooth his face feels the entire day. He wishes he would have used this sooner and not have waited so long. I must say, I definitely love how his face feels and looks (no razor bumps or redness) now that he uses the heated razor.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482