Deciding to upgrade your shave to Gillette is always the right choice, we provide you not only the quality you’d expect, but the service you deserve. Whenever you reach for your Heated Razor, we'd expect it to be ready to provide the luxury of a warming sensation alongside your closest shave. You'll know your razor is receiving a charge in it's dock when the white circle is pulsing around the power button, as well as the dock's indicator at the base of the razor. A full charge on your handle will take about 6 hours and provides you 15-18 minutes of heated shaving, this warmth level can be customized up to 122° Fahrenheit. Know that when your razor is fully charged or you remove the handle from the dock to start your shave routine, all indicators lights will turn off. If you find you still need help after trying this troubleshooting, we've got you covered for service with a One Year Warranty from the date of purchase. Feel welcome to reach out to our team at (800) 445-5388 to learn more.