Whenever you reach for your Heated Razor, we'd expect it to be ready to provide the luxury of a warming sensation alongside your closest shave. You'll know your razor is receiving a charge in it's dock when the white circle is pulsing around the power button, as well as the dock's indicator at the base of the razor. A full charge on your handle will take about 6 hours and provides you 15-18 minutes of heated shaving, this warmth level can be customized up to 122° Fahrenheit. Know that when your razor is fully charged or you remove the handle from the dock to start your shave routine, all indicators lights will turn off. If you find you still need help after trying this troubleshooting, we've got you covered for service with a One Year Warranty from date of purchase. Feel welcome to reach out to our team at (800) 445-5388, to learn more.

Thank you for sharing your feedback regarding the Heated Razor Starter Kit. We’re truly sorry to hear about your experience with the charging issue and the broken release button. That’s definitely not the quality we aim for, and we understand how frustrating this can be, especially after just six months of use. We would love the opportunity to learn more about your situation and see how we can help you find a solution. Please reach out to us at (800) 445-5388, and our team will be ready to assist you. Your satisfaction is very important to us, and we appreciate your patience as we work to resolve this.