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Customer reviews for Heated Razor by GilletteLabs - 1 Handle, 6 Blade Refills, 1 Charging Dock for
Heated Razor by GilletteLabs - 1 Handle, 6 Blade Refills, 1 Charging Dock
3.4 out of 5 stars
stars
265 ratings264 reviews
  1. 5 stars45% (119)
  2. 4 stars10% (26)
  3. 3 stars8% (21)
  4. 2 stars11% (28)
  5. 1 star27% (71)
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Showing 1-10 of 264 reviews
Jul 15, 2019
Reviewer name: milnav1
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Gillette Labs makes a hit!

As a Gillette On Demand subscriber, I was notified early about the new Heated Razor availability and placed an order. When it arrived, I was impressed with the quality and the feel, When I first tried it, the heat felt really good and I expected the same or better quality as the Fusion Power razor it was replacing. In fact, after 2 months of use, I can say, it is far better in terms of shaving comfort. My only suggestion is to add the same vibration ability as the Fusion Power, but otherwise this is a must have.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Jul 15, 2019
Reviewer name: bunty14
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfort shave !!!!

I bought this for my husband as a birthday gift. he has sensitive skin and hair are very thick. He only use Gillette razors since many years so I bought this without a second thought to surprise him. He is very happy and satisfied after using it and so am I. Gillette is the name of satisfaction for our family. These are not cheap razors and quality and comfort is best compare to other brands. We recommend it.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Jul 15, 2019
Reviewer name: Agronalberta
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

First impression is wow

Got the razor and first time using it I was like wow. It feels weird but nice. I would recommend starting on the lowest heat setting first I went woah when I tried the high setting. Do you get a better shave? I really don’t know I only used it a few times. Feels nice

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Mar 6, 2026
Reviewer name: ThomB
4 out of 5 stars
4 out of 5 stars review

Love it but mine died! Any suggestions.

I have had my Gillette Bugatti heated razor for a few years. Of course I can’t find my paperwork lol. Yesterday it stopped heating and when I put it back on the charger, it flashed white once and didn’t appear to be changing. I retried and left it till the next day. I then got the flashing orange/red light. Research indicates the battery is no longer viable. I truly wish Gillette had an option for selling the handle only. I have tons of blades because I joined the autoship for a couple of years. I also have gifted almost 10 of rhwse in the past couple of years. Anyone know if theere is any consideration of doing so? Ecologically speaking it would make sense. Plus any information would be helpful because I am sure I will have friends asking questions too. I do love the product. Need to budget for another one next month.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Jul 21, 2019
Reviewer name: Rons99
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Title is good and explains the product

I really thought the razor would be much different than the regular fusion I usually purchase. The Fusion, I think, is much better. The heated razor doesn't seem to make much difference when shaving. I really wish I would have spent my money on another Fusion instead of the heated razor.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

For the years you've trusted us with your shave, we've continued working to improve on the quality results you've come to know and expect from Gillette, Our Heated Razor is designed to bring your shaving experience to the next level with the added sensation of warmth alongside your close results. The five bladed Gillette Labs cartridges that go on this razor, do come equipped with our thinnest and finest blades on the market. We'd always want you to be happy with your choice of product and the results it provides. If for any reason you're not satisfied, we've got you covered with a 30 Day Money Back Guarantee. If you'd like to learn more, please be in touch with our Product Specialists at (800) 445-5388, when you have a moment.

Jun 22, 2026
Reviewer name: hughster65
2 out of 5 stars
2 out of 5 stars review

Nice razor but short working life

This product works well, but only lasts a few years and then fails. At that point you've got an unheated razor with very expensive blades or you have to shell out for a new one. I don't think I'm going to buy a third one.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Customer Care

Thank you for your feedback. We are glad to hear that you found the product works well initially. However, we are sorry to learn that it only lasts a few years before failing. We understand your frustration that you are then left with an unheated razor that uses very expensive blades, or facing the decision to shell out for a new one. We regret that this experience has led you to decide against buying a third one. Your comments on the product's lifespan and the associated long-term cost are very valuable to us. We strive to provide durable products, and your feedback helps us evaluate the longevity of our devices and their value proposition. If you would like to discuss this further or have any questions, please contact us directly at 1-800-445-5388.

Jun 22, 2026
Reviewer name: JJPchamp
1 out of 5 stars
1 out of 5 stars review

Heated razor battery

Is nice product while it worked but battery stopped after 16 months. Would expect it to last longer particularly since buying replacement blades are costly and you would want to keep those purchases coming. Going to use without heat and finish using g the blades and decide on whether to go to a new brand.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Customer Care

Thank you for your feedback. We are glad to hear that you found the Heated Razor by Gillette to be a nice product while it worked. However, we are very sorry to learn that the battery stopped working after only 16 months. We understand your disappointment, as you would certainly expect a premium product like this to last longer, especially given the cost of replacement blades. We regret that this issue has caused you to consider switching brands. Your insight into the long-term value and the need for product longevity to justify the cost of ongoing blade purchases is very important to us. We would like to understand more about your experience and how we can assist you. Please contact us directly at 1-800-445-5388.

Jun 11, 2021
Reviewer name: BigTechs
1 out of 5 stars
1 out of 5 stars review

Stupid, Pointless Waste or Money

This does nothing special, other that require an extra outlet near your sink. It shaves no better than a Harry’s razor and the refills are outrageous. If you want your blade warm, just run it under hot water. Dumbest thing I ever got as a gift.

Helpful?460UFH2X0K3R13891603482
reply from TheGilletteTeam

We wanted our consumers to expereince the comfort of a hot towel shave with every stroke of their Heated Razor. Of course,, it should provide that smooth shave you love and crave. Feedback is always appreciated so we'd like to hear from you. We can be reached at 800-445-5388.

Oct 25, 2025
Reviewer name: NCad
1 out of 5 stars
1 out of 5 stars review

Nice but not sustainable

After six months the first razor stopped holding enough charge to get through even one shave. Initially it could provide five shaves. The razor was replaced by Gillette but the same thing happened again. I gave up on the heated part and just used the blades without the heat. Turns out the heat doesn't really add that much to the experience. But in less than two years the mechanism would no longer rotate and it became a perfectly standard razor without any special features. Cannot recommend it for that amount of money.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Customer Care

I'm really sorry to hear about your experience with the Heated Razor Starter Kit. I understand how frustrating it must be to encounter the same issue with the replacement, especially after investing in a product that promised a better shaving experience. Your feedback is incredibly important to us, and we would love to hear more about your experience to see how we can make this right for you. Please don’t hesitate to reach out to us at 1-800-GILLETTE. Thank you for sharing your thoughts, and we hope to resolve this for you soon.

Jul 3, 2019
Reviewer name: HR NO
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Bad Charging device

I was pleasantly surprised on Fathers day w the new heated razor. Unfortunately I was sent a faulty charging device. They have a 100% return policy however they're requesting the box it came with. Don't throw away the box. I now have a faulty razor and they wont accept the return. I'd wait at least a year to purchase this product!!!

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

The only result we'd want you to receive from your great Dad's day gift, would be that classic "hot towel" feel to elevate your shave. Sorry this wasn't the case, but don't worry. We've got you covered with our One Year Warranty from the date your family purchased this razor. Simply grab your receipt and visit www.service.braun.com to start the Service Center check in process today. If you find you need additional help, or a copy of your receipt, please give us a call at (800) 445-5388. Our dedicated Gillette team is always here to help.