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Customer reviews for Heated Razor by GilletteLabs - 1 Handle, 6 Blade Refills, 1 Charging Dock for
Heated Razor by GilletteLabs - 1 Handle, 6 Blade Refills, 1 Charging Dock
3.4 out of 5 stars
stars
265 ratings264 reviews
  1. 5 stars45% (119)
  2. 4 stars10% (26)
  3. 3 stars8% (21)
  4. 2 stars11% (28)
  5. 1 star27% (71)
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Showing 11-20 of 264 reviews
Aug 19, 2019
Reviewer name: tyl3r
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

An Indulgence for Men on the Go

When it comes to grooming, I tend to value practicality over pampering. Of the male friends, I’m more of a Chandler — not likely to go for a spray tan or practice my Dr. Drake Ramoray smolder in the mirror. My morning routine typically involves whatever will get me cleaned up and ready for work in an expedient fashion. That said, I still like to set out for the day feeling like I’m at my best, but sometimes that’s a sacrifice I have to make, even if my scruff is getting unwieldy or my toenails are a touch too long. Then my wife brings home this Heated Razor which, at first glance, seems like another expensive gadget destined for the junk drawer. Then I tried the thing, and I swear to god it blew my mind. The warming sensation is so gentle and soothing. In under two minutes, my face was shaved clean and felt like it’d just emerged from a relaxing stint in the sauna. It’s refreshing in a way that a regular shave simply doesn’t capture, and takes the exact same time as it did with my old razor. Now, if I skip a day, I feel like there’s something missing, like when I forget my belt or my watch. Turns out I’m actually pretty into this whole pampering thing. Maybe I’m more of a Ross than I realized.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Jul 21, 2019
Reviewer name: Rons99
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Title is good and explains the product

I really thought the razor would be much different than the regular fusion I usually purchase. The Fusion, I think, is much better. The heated razor doesn't seem to make much difference when shaving. I really wish I would have spent my money on another Fusion instead of the heated razor.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

For the years you've trusted us with your shave, we've continued working to improve on the quality results you've come to know and expect from Gillette, Our Heated Razor is designed to bring your shaving experience to the next level with the added sensation of warmth alongside your close results. The five bladed Gillette Labs cartridges that go on this razor, do come equipped with our thinnest and finest blades on the market. We'd always want you to be happy with your choice of product and the results it provides. If for any reason you're not satisfied, we've got you covered with a 30 Day Money Back Guarantee. If you'd like to learn more, please be in touch with our Product Specialists at (800) 445-5388, when you have a moment.

Jul 9, 2019
Reviewer name: Aftab
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Life Changing for Sensitive Skin-Indiegogo Backer!

I had backed this heated razor project back in Sept 2018, almost 10 months before the final version of the product was released to the general public. This razor had so much promise and delivered big time! I would get razor bumps all the time due to very sensitive skin. I would hate shaving because of it. With this new razor, the heated blade is so soothing and warm in the mornings, it made shaving fun again! The heat would really help the blade glide better across my skin and result in no bumps! Also, the magnetic charging dock is super cool! Love the way it lights up and had the gentle, strobe lighting effect. Very futuristic looking. Would definitely recommend to all the dads and guys out there!

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Jul 15, 2019
Reviewer name: bunty14
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfort shave !!!!

I bought this for my husband as a birthday gift. he has sensitive skin and hair are very thick. He only use Gillette razors since many years so I bought this without a second thought to surprise him. He is very happy and satisfied after using it and so am I. Gillette is the name of satisfaction for our family. These are not cheap razors and quality and comfort is best compare to other brands. We recommend it.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Jul 16, 2019
Reviewer name: David 1012
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love this razor !

Had the razor a couple of months now and really enjoy the heat effect. The blades themselves give the closest shave I have ever encountered. While the initial cost is high, when you do the math and figure out haw many shaves you will experience with this razor the money spent is well worth it.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Oct 25, 2025
Reviewer name: NCad
1 out of 5 stars
1 out of 5 stars review

Nice but not sustainable

After six months the first razor stopped holding enough charge to get through even one shave. Initially it could provide five shaves. The razor was replaced by Gillette but the same thing happened again. I gave up on the heated part and just used the blades without the heat. Turns out the heat doesn't really add that much to the experience. But in less than two years the mechanism would no longer rotate and it became a perfectly standard razor without any special features. Cannot recommend it for that amount of money.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Customer Care

I'm really sorry to hear about your experience with the Heated Razor Starter Kit. I understand how frustrating it must be to encounter the same issue with the replacement, especially after investing in a product that promised a better shaving experience. Your feedback is incredibly important to us, and we would love to hear more about your experience to see how we can make this right for you. Please don’t hesitate to reach out to us at 1-800-GILLETTE. Thank you for sharing your thoughts, and we hope to resolve this for you soon.

Jul 3, 2019
Reviewer name: HR NO
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Bad Charging device

I was pleasantly surprised on Fathers day w the new heated razor. Unfortunately I was sent a faulty charging device. They have a 100% return policy however they're requesting the box it came with. Don't throw away the box. I now have a faulty razor and they wont accept the return. I'd wait at least a year to purchase this product!!!

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

The only result we'd want you to receive from your great Dad's day gift, would be that classic "hot towel" feel to elevate your shave. Sorry this wasn't the case, but don't worry. We've got you covered with our One Year Warranty from the date your family purchased this razor. Simply grab your receipt and visit www.service.braun.com to start the Service Center check in process today. If you find you need additional help, or a copy of your receipt, please give us a call at (800) 445-5388. Our dedicated Gillette team is always here to help.

Jan 27, 2026
Reviewer name: ChrissAG
4 out of 5 stars
4 out of 5 stars review

Works until it doesn’t

My husband purchased one awhile back and he liked it until it quit working. Now it just sits there somewhere in a collection of different razors.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Jul 15, 2019
Reviewer name: JustAskDavid
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Luxury and Close Shave

I love the warm shave, but am even more impressed with how close of a shave I get - and how long the blades last. I plan to get these as gifts for a few people this year!

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Oct 22, 2025
Reviewer name: SAW316
1 out of 5 stars
1 out of 5 stars review

Don't Do It

trash. Razor stopped charging after 6 months. The rzor release button broke off. Was told I could not get a replacement. For the price you could find something ay better.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Customer Care

Thank you for sharing your feedback regarding the Heated Razor Starter Kit. We’re truly sorry to hear about your experience with the charging issue and the broken release button. That’s definitely not the quality we aim for, and we understand how frustrating this can be, especially after just six months of use. We would love the opportunity to learn more about your situation and see how we can help you find a solution. Please reach out to us at (800) 445-5388, and our team will be ready to assist you. Your satisfaction is very important to us, and we appreciate your patience as we work to resolve this.