Feedback is always considered from everyone that makes Gillette their first choice in shaving. Our innovations are crafted with extensive research and testing behind them. Even with preferences varying from person to person, we work to highlight features we think will perform the very best and everyone will enjoy. With the maneuverability of your shave in mind, we did add an additional trimming blade along the top of our Gillette Labs cartridges. This single edge blade allows you to get into the smaller spaces on your face, as well as an edging ability for the straight lines facial hair and sideburns require. Our Heated Razor typically reaches your desired heat level within 1 second of pressing the on/off button. An orange light on that button indicates the higher heat level of 122°F and a yellow light indicates the lower heat level of 133°F. When your razor is placed in its dock for a full charge of 6 hours, you should be provided 15-18 minutes of heated output to meet your grooming needs. Because we want everyone to experience the very best in shaving, your Heated Razor is back by a One Year Warranty from the date it was purchased. Feel welcome to reach out to our team of Product Specialists at (800) 445-5388, with any questions you may have.

Thank you for your feedback. We are glad to hear that you found the product works well initially. However, we are sorry to learn that it only lasts a few years before failing. We understand your frustration that you are then left with an unheated razor that uses very expensive blades, or facing the decision to shell out for a new one. We regret that this experience has led you to decide against buying a third one. Your comments on the product's lifespan and the associated long-term cost are very valuable to us. We strive to provide durable products, and your feedback helps us evaluate the longevity of our devices and their value proposition. If you would like to discuss this further or have any questions, please contact us directly at 1-800-445-5388.

Getting you the high quality shave that you deserve is so important to us, Ricky. Although it's designed to provide continuous soothing warmth to your skin, we of course still expect you to get a close shave too. For best results with this razor, we've found that trimming the hair down first, and using a pre-shave and warm water will help especially when shaving against the growth of the hair. We'd like to learn more, so when you have a moment to talk, give us a call at 800-445-5388.