Thank you for sharing your feedback regarding the Heated Razor Starter Kit. We’re truly sorry to hear about your experience with the charging issue and the broken release button. That’s definitely not the quality we aim for, and we understand how frustrating this can be, especially after just six months of use. We would love the opportunity to learn more about your situation and see how we can help you find a solution. Please reach out to us at (800) 445-5388, and our team will be ready to assist you. Your satisfaction is very important to us, and we appreciate your patience as we work to resolve this.

Feedback is always considered from everyone that makes Gillette their first choice in shaving. Our innovations are crafted with extensive research and testing behind them. Even with preferences varying from person to person, we work to highlight features we think will perform the very best and everyone will enjoy. With the maneuverability of your shave in mind, we did add an additional trimming blade along the top of our Gillette Labs cartridges. This single edge blade allows you to get into the smaller spaces on your face, as well as an edging ability for the straight lines facial hair and sideburns require. Our Heated Razor typically reaches your desired heat level within 1 second of pressing the on/off button. An orange light on that button indicates the higher heat level of 122°F and a yellow light indicates the lower heat level of 133°F. When your razor is placed in its dock for a full charge of 6 hours, you should be provided 15-18 minutes of heated output to meet your grooming needs. Because we want everyone to experience the very best in shaving, your Heated Razor is back by a One Year Warranty from the date it was purchased. Feel welcome to reach out to our team of Product Specialists at (800) 445-5388, with any questions you may have.

Your mornings deserve more. That is why we thoughtfully crafted our Heated Razor to deliver the comfort of a hot towel during every stroke of your closest shave. Bringing a long time Gillette users grooming experience to a whole new level of luxury is exactly what we aimed for with this newest innovation. Even with preferences varying between each person, we work to highlight features we think will perform the best and everyone will enjoy. With every design we offer there is extensive research and testing behind it, handle ergonomics and power button placement are certainly a part of that. Know that feedback like yours is taken into account when changes are made to products we offer, your voice matters and will be heard within our team.

If your lubrastrip has faded to white or you experience a change in shave results, you know that it's time for a fresh cartridge, With convenience in mind, we've made our innovative Gillette Labs cartridges available through our mail delivery service Gillette On Demand. Simply click "Get Started" in the top left corner of our website to view the cartridges and place an order. One time orders are always an option but consider a subscription, since our subscribers receive every fourth order completely free. If you'd like help placing an order, or have any questions about the service, give us a call at (800) 445-5388.