Your mornings deserve more. That is why we thoughtfully crafted our Heated Razor to deliver the comfort of a hot towel during every stroke of your closest shave. Sorry to hear you aren't experiencing this but don't worry, we've got you covered. Our Heated Razor typically reaches your desired heat level within 1 second of pressing the on/off button. An orange light on that button indicates the higher heat level of 122°F and a yellow light indicates the lower heat level of 133°F. When your razor is placed in its dock for a full charge of 6 hours, you should be provided 15-18 minutes of heated output to meet your grooming needs. Because we want everyone to experience the very best in shaving, your Heated Razor is backed by a One Year Warranty from the date it was purchased. Feel welcome to reach out to our team of Product Specialists at (800) 445-5388, with any other questions you may have.

Whenever you reach for your Heated Razor, we'd expect it to be ready to provide the luxury of a warming sensation alongside your closest shave. You'll know your razor is receiving a charge in it's dock when the white circle is pulsing around the power button, as well as the dock's indicator at the base of the razor. A full charge on your handle will take about 6 hours and provides you 15-18 minutes of heated shaving, this warmth level can be customized up to 122° Fahrenheit. Know that when your razor is fully charged or you remove the handle from the dock to start your shave routine, all indicators lights will turn off. If you find you still need help after trying this troubleshooting, we've got you covered for service with a One Year Warranty from date of purchase. Feel welcome to reach out to our team at (800) 445-5388, to learn more.